Notes

[5:54 AM] Chrislie Alfabete

AGENT: Chrislie Alfabete

CUSTOMER: Patria Ruivivar

[5:11 AM] Chrislie Alfabete
Thank you for contacting  DIRECTV, my name is Kat, who do I have the pleasure of chatting with today?

[5:11 AM] PatriaCarmela Ruivivar
pat

[5:11 AM] Chrislie Alfabete
Hi Pat, how are you doing today?

[5:11 AM] PatriaCarmela Ruivivar
not good

[5:12 AM] Chrislie Alfabete
Sorry to know that, however how may I assist you today, Pat?

[5:13 AM] PatriaCarmela Ruivivar
my bill is way higher than my expected bill

[5:15 AM] PatriaCarmela Ruivivar
how come my bill is like that

[5:17 AM] Chrislie Alfabete
I understand where you're coming from, Pat. I'm a consumer as well and I know how it feels to received a higher bill than what you have expected. Don't worry I'll help you with that.

[5:17 AM] PatriaCarmela Ruivivar
ok wanna know how comes my bill like that

[5:17 AM] Chrislie Alfabete
In order for me to check your account, may I have the account number or the phone number associated in your account?

[5:18 AM] Chrislie Alfabete
Okay, will check that for you.

[5:18 AM] PatriaCarmela Ruivivar
09172001 my account, and 12042002 my number

[5:19 AM] Chrislie Alfabete
Thank you for that information, Pat. Please give me a moment to pull up your account.


[5:19 AM] PatriaCarmela Ruivivar
ok

[5:19 AM] Chrislie Alfabete
Thank you.

[5:20 AM] Chrislie Alfabete
Thank you for patiently waiting.

[5:22 AM] Chrislie Alfabete
May I know what is your expected amount of bill for this month?

[5:23 AM] PatriaCarmela Ruivivar
$112.00

[5:25 AM] Chrislie Alfabete
Okay Pat. Upon checking your account you are charged to pay $138.96 for this month. The promotion of $112.00 you availed for last 12 months as a new customer has expired and hence the bill has increased.

[5:26 AM] PatriaCarmela Ruivivar
oh, ok is that all?

[5:28 AM] Chrislie Alfabete
Also, taxes and other charges are included in your bill for this month. Please expect that you will be also charged to pay $138.96 for the next month, Pat.


[5:29 AM] PatriaCarmela Ruivivar
ok thanks for the info

[5:29 AM] Chrislie Alfabete
Is there anything else that I can help you with?

[5:30 AM] PatriaCarmela Ruivivar
that's all

[5:30 AM] PatriaCarmela Ruivivar
thanks

[5:31 AM] Chrislie Alfabete
Have I fully resolved the reason of your chat todya?

[5:31 AM] PatriaCarmela Ruivivar
yes

[5:33 AM] Chrislie Alfabete
Okay Pat, you have contacted us about your monthly bill and I have explained the details of the bill to you. For future reference please visit https://support.directv.com/category/billing to access your billing details.
DIRECTV Customer Service & Support
Get support for your DIRECTV satellite service, fix many of your issues online, and contact DIRECTV customer service.

[5:33 AM] PatriaCarmela Ruivivar
Thanks


[5:34 AM] Chrislie Alfabete

Thank you for being a valued DIRECTV customer. Have a great day.



DIRECTV Customer Service & Support
Get support for your DIRECTV satellite service, fix many of your issues online, and contact DIRECTV customer service.