Notes

Where is my order?


WIMO - delayed - delivered

1:-
I’m happy to assist you with the issue that you have raised this query for. May I request for a few minutes to gather more information and come back to you with an appropriate resolution?

2:-
I will be happy to help you with your query. May I take a few minutes to gather more information on your concern, so that I can come back with an appropriate resolution?

3;-
Hi, I will be more than happy to assist you with your concern. Before doing so, may I take a few minutes to gather more information on the issue so that I can come back with an appropriate resolution?

Expected time for delivery

Kunal, I have checked on the status of your order and I'm happy to report that your order is picked up and it should reach you within 10-15 mins. Also, you can track your order from the app by clicking on "Account" and selecting the order that you would like to track.


Rabbani, I have checked on the status of your order, unfortunately, there was a slight delay. However, I have spoken with the Delivery Partner and you will be happy to know that the order is still on schedule. It should reach you within 15-20 mins. Also, you can track your order from the app by clicking on "Account" and selecting the order that you would like to track.

Rabbani, unfortunately, there was a slight delay on your order. However, I have spoken with the Delivery Partner and it is very much in process. It should reach you in the next 15-20 min. Also, you can track your order from the app by clicking on "Account" and selecting the order that you would like to track.

C-WIMO-OD-D - WIMO - delayed - delivered



Thanks for contacting swiggy.
.

Can you please share the 2-3 digit order ID shared by Domino’s as SMS?

(Pitch for swiggy money)

<name>, I can transfer the refund amount to your Swiggy Wallet. This will be an instantaneous transfer and all you need to do, to use the amount from your Swiggy Wallet, would be to complete a minimum KYC before using the wallet for the first time. If you are an existing ICICI customer, you don’t need to even do that! You can then use the same credit to place your next restaurant order on Swiggy instantaneously. If you don’t want the instant credit of your money, I can transfer this amount to your source account, which will take <TAT> days to be credited. So how would you like to proceed?


Scenario #1: If the customer says YES
Great choice! I would like to let you know that once you complete your KYC, you can use the credit amount to place your next restaurant order. Filling out the KYC is a one time process.



Scenario #2: If the customer says NO
<name>, I have initiated the refund of <XX> into your source account and you should receive this in <TAT> days.

• If the KYC is not completed:
I can see that you have already opted in for the Swiggy Wallet earlier, and this has been created, although you have not completed your KYC. I can transfer your refund into the wallet, but you will still not be able to use this credit till you complete a minimum KYC.


• If KYC is completed:
Response: I can see that your wallet is active and I have transferred the amount to the wallet. You can now use this credit on your next restaurant order.


𝐈𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐪𝐮𝐞𝐬𝐭 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐟𝐞𝐫 𝐭𝐡𝐞 𝐫𝐞𝐟𝐮𝐧𝐝 𝐟𝐫𝐨𝐦 𝐒𝐨𝐮𝐫𝐜𝐞 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐭𝐨 𝐒𝐰𝐢𝐠𝐠𝐲 𝐌𝐨𝐧𝐞𝐲.
Hi <Name>, we would like to inform you that once the money is transferred to your source account, we cannot redirect it back to your Swiggy Money wallet. Before transferring funds, we always ask for the customer’s consent for whether he/she wants it pushed to their Swiggy Money wallet or source account. We understand that this can be very frustrating, but we request you to please wait until the amount is nudged to your source account. You should receive the amount with <Mention TAT>