Notes

*Opening:
A wonderful day! Thankyou for choosing Xfinity! This is Simranjit Singh, your Xfinity Ambassador for today. It will be great pleasure to assist you today. May I have your first and last name of awesome customer?
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Hold:
1) Let me go ahead and pull your account to check________.
2) I’m sorry about the wait. I’m still working on this. Please bear with me just a little bit longer and thanks again for your patience!
3) That is very odd, and frustrating I understand. You've reached the right person, and I'll be happy to help find out the status._____
4)




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Extra:
1) Bingo I'm glad that your issue is fixed, not possible without your efforts.
2)

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Xfinity Rewards:
Meanwhile, As you are our valuable xfinity customer, you are eligible for our xfinity rewards program. Xfinity rewards is a customer appreciation program with a mix of special perks and unique experiences as a way to thank Xfinity customers. Rewards are waiting for the you from the day you join, and the rewards keep on coming. The longer you are with Xfinity, the more rewards you will get, and Xfinity Rewards is free and easy to use. To join, eligible customers must go to xfinity.com/rewards.
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*ACP (Affordable Connectivity Program) Verbiage:
1) The ACP is a federally funded program that provides eligible households with up to a $30 credit toward their internet or mobile service per month through approved providers. (up to $75 credit for households on qualifying Tribal lands).
2) The Federal government determines eligibility through the National Verifier which will ask about their household income and participation in certain government assistance programs including financial aid in the form of a Pell grant.
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*Flex/ My account app Verbiage:
1) You can add Xfinity Flex 4K free streaming device with a voice remote, which gives you access to Peacock Premium. It cost $4.99/month which will free of cost for you with Xfinity Flex, and you can watch classical series like Law & Order. Flex also features live sporting events like the Premier League and the 2021 Olympics.
2) Xfinity My Account app allows you to easily gain access to self-help information and troubleshooting steps on your Apple and Android mobile devices. You can also view and pay your bills and manage services easily on the app.
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*My Stream App Verbiage:
1) Do you know you can turn any Apple or Android smartphone or tablet into a personal TV screen using the Xfinity Stream app. The Xfinity Stream app is available to all customers who subscribe to Xfinity TV where you can stream live news and sports, schedule DVR recordings, watch thousands of Xfinity On Demand shows and movies, and download your DVR and purchased movie library. Plus, rent or buy movies and shows (Android devices in-app and from xfinity.com/stream in your web browser) and watch on the small screen or the big screen.




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*New Account/Xfinity ID creation Verbiage:
1. Before I can complete your order, do I have permission to send you a text message? It will have a link to create an Xfinity ID which helps you setup your billing preferences and confirm the order. Message and data rate may apply.
2. Excellent, would you please provide me the best contact number to send the message?
3. Now when you receive the text message, click on the link to open your order summary. Please enter the required details.
4. The page will ask you to confirm billing preferences, please enter the desired payment method. The automatic payment will be default to On, but you can adjust that if you prefer. When ready, select the Review your order button location at the bottom.
5. The page will ask you to confirm your order details using a checkbox. Be sure to check the box, and then if you approve, click the "Submit Order" button.
6. I will stay on the chat while you review so you can check and ask questions, get the clarification, or make any changes. Once you approve your order, I will receive a message and we can finalize the order.
*After approval:
1. I can see that you have provided your approval. Thank you for doing that! I have placed the order. In about 15 minutes after we finalize your order, You'll receive a copy of your order summary at the email address listed on your account. you can also find it at Xfinity.com/MyAccount