Notes

Wonderfully, Hello, thank you for contacting Xfinity Support. This is your Xfinity Ambassador Sippy for today. It will be a great to assist you today. Let me extend a warm smile to make your day even brighter, I'm looking forward in helping you today. May I know the first and last name of the awesome customer I have the Privilege to chat today? Kindly tell me more about the Concern and lets's start working on it.

1.BWF
How are you ?
How may I assist you ?
How was you day so far?
Internet :- I know how important it is to have Internet service working. Specially in times like these days when so many work from home or do schooling at home. That's not the experience we want you to have as a customer.
Cable:- I know how important it is to have Internet service working. Specially in times like When we have to sit and relax and watch our favorite Program. That's not the experience we want you to have as a customer.

Login:- I know how important for you to login with the account. Specially when you have to login with your account and check the account Information that is not the experience we want you to have as a customer.

2.OWN IT -
Assurance :- I appreciate the opportunity to assist you today and I want to assure you that we are committed to providing you with a superior customer experience.

3. Show appreciation
I appreciate you bringing this to our attention / I appreciate you providing me that information.
Just want to say thank you for being part of our Xfinity family. We value your business and appreciate you choosing us as your service provider.

I really appreciate your time and patience on the chat and thank you for being so nice throughout . You are really one of the most understanding, patient and supportive customer I had chatted with today.
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4,MIE
I must tell you that we have an amazing App that is called 'Xfinity My Account App" using this App you can you can manage the technician ( cancel or reschedule ) you can also try to fix internet issue, check for service outages, arrange call back, pay bills, and manage your account online, we have 'Self-help videos' available as well. It also keeps you notified about any kind of alerts such as outage, Comcast Service Center locations and many more.I would strongly recommend you to download and use it.
You can download it at http://xfinity.com/apps. You can enter your Xfinity username and password as login credentials for it.
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5.RARA
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6.Discover needs
Since how long you have been experiencing this issue?
Internet:- Are you using any additional router with your modem.

Cable:- Please Confirm me the Light status on your cable box?
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7.BAXA
Internet:- With Xfinity Internet, one of our customer's favorite features is wi-fi Hotspot, provides access to use your internet wherever you are. You can download the Xfinity Hotspot app from this link http://xfinity.com/apps and need to login with your Xfinity username and password.
You just need to find the Xfinitywifi in your wi-fi search list and then get connected after entering the Xfinity username and password.

Stream app:- I must tell you that we have an amazing App that is called 'XfinityStream App'. Using this App you can Get the entertainment you love anywhere, on any device.It provides you access to Live TV, rental movies, free shows and movies and lots of more content as well. I would strongly recommend you to download and use it.
You can download the Xfinity Stream app from this link http://xfinity.com/apps and just need to login with your Xfinity username and password.
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8.SCE
Technician discloser
Please take note of the following important information regarding your technician’s visit:
1) The technician may arrive anytime within your scheduled appointment window
2) Someone 18 years or older must be present at the time of the technician's visit for the entire duration of the technician's visit.
3) You will receive a call from our Automated System prior to the technician’s arrival to confirm that someone is at home for the appointment and still experiencing a problem.

Appointment charges
No charge will apply for any issues identified at Xfinity end or equipment rented out by Xfinity. It will only be applicable if the issue is not caused due to Xfinity services.
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SOAK
I have created the ticket on your account. You modem will be on diagnostic for 2 hours and backend team will keep checking and refreshing the modem to fix the issue. With in 2 hours you will get a text message if the issue is resolved you need reply and type message type "YES" if not not type "NO" After that our advance team will contact you via Chat or by call back.
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Closing:-
If issue resloved
Fantastic! I'm glad that we were able to fix issue. Hope you enjoy the service. I appreciate your patience and efforts working with me today. It was indeed a pleasure to assist a valued customer like you and I hope that all the issues are addressed.
Are you happy with support I have provided you today?
Great! I appreciate any feedback on the services and experience I have provided you today, Thank you for being a loyal Xfinity customer. I hope you have amazing rest of your day.
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Payment arrangement:- Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.
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Remote issue:
Please Confirm me the Model of the remote Its written at the back side under the batteries.
Please confirm are you able to use volume button and power button.
Do you have the Setup button on you remote.
Setup button remote
Press and hold the Setup button on the remote for three seconds until the status LED changes from red to green.
Press 9-8-1 on the remote. If the status LED blinks green twice, you have successfully reset the remote.

Remote without setup button
Press and hold the A (triangle) and D (diamond) on the remote for three seconds until the status LED changes from red to green.
Enter 9-8-1 on the remote. If the status LED blinks blue twice, you have successfully reset your remote.
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Just to set the right expectations, this is an on going issue from server end and this is an area wide issue and Our Engineers are working to fix it as soon as possible so that it is the minimum time taken to restore the services

Mr. CX you have chatted in regarding ------Internet/ issue and we have discovered that-------- issues/ can you please confirm that this resolves your concerns today?

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day
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Pitch phone
And also when I was working on the account I have found that you are a very valuable customer and as a part of our recognition program you are selected as one of the 10 customers who are eligible to get a Brand new cell Phone " APPLE I PHONE 12 mini " on US , sounds good ?

Being an Xfinity Ambassador, I'll be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and 1Gig at just $15 per month

I would like to take this opportunity to share, we can help lower down your internet bill up-to $20 per month consequently, savings of up-to $240 a year, if you or any of your family members move current mobile services to Xfinity. I can help sign you up for Xfinity Mobile right away.

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption. Also I see that you can sign up for Xfinity mobile for best discount on the account
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NPS
Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I wish you have an amazing rest of your day and a fantastic weekend ahead. You can click on the “End chat” to close the chat.

I am really glad to help you with it

I thought i was being charged double

It's you who we need to say thank you.

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

It's my pleasure to ease out our valuable customer

Thank you for choosing Xfinity and have a great day and have a great year! Please take care and stay safe
Stay awesome as you are.

You have been the most pleasant and cooperating customer, Thank you, for being such a kind and polite customer.

You have been very patient and amazing with me today, certainly the best customer I had today. I hope that all the issues are addressed.

I want to thank you for your time and patience while resolving your concern, have an awesome day.

Thank you for your support and co-operation over the chat I really appreciate it.

It's my pleasure, Glad that I was able to assist you today. Thank you so much for being so supporting and patient through out the chat. Is there anything else I can assist you with?

it has been great opportunity to assist you , Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?