Notes

[5:05 PM] Ingram Dirton
Anuwaru states the PDM will display low when the BG is below 20 units
​[5:07 PM] Mario Frechette (Guest)
quick reminder, where can we found or what modul do we see how the pod is assemble (with internal and external parts)
​[5:08 PM] Ingram Dirton
LaShonda mentions that the viewing window allows the user to ensure that the cannula was inserted corrected and that the pink slide can be monitored as well.
​[5:08 PM] Ingram Dirton
Tab 6 has the external parts of the pod.
​[5:10 PM] Ingram Dirton
Tammy says that the adhesive is removed, the gold circle is used as a reference and the manual shut off port is next to the gold circle.
​[5:11 PM] Ingram Dirton
Mario states that the circuit board is green.
​[5:11 PM] Ingram Dirton
Patience states that a hazard alarm is more serious than a advisory alarm.
​[5:13 PM] Ingram Dirton
Nick explains that interference, errors, distance or using the wrong type of pod could cause communication issues.
[5:16 PM] Ingram Dirton
Alixandrea states that distance, bluetooth interference, outside interference, using the wrong type of pod like the EROS or if the customer forgot to activate the pod.
​[5:17 PM] Ingram Dirton
LaShonda previously explained that the viewing window and the pink slide can be used to determine if the cannula has been inserted correctly.
Mario states that there can be hyperglycemia. LaShonda adds that there could be an infection or an occlusion.
[5:22 PM] Ingram Dirton
Examples of medical events can be found on QWI-066 Medical Event Call Handling.
​[5:22 PM] Ingram Dirton
The group says that hazard alarms have the continuous, flatline tone.
​[5:23 PM] Ingram Dirton
Mario states that the reason for contact allows us to have the correct template. LaShonda says that it provides clarification as to what is going on in the call.
​[5:26 PM] Ingram Dirton
Mario statse that the manual reset for the EROS PDM is found at the bottom of the whole in the circuit board, located in the batter compartment.
​[5:28 PM] Ingram Dirton
Alixandrea states that the directions to manually shut off the pod alarm is on pg 152 if typed in at the top or 135.
​[5:28 PM] Ingram Dirton
For EROS alarms they can be found in Home>My Records>Alarm History.
​[5:29 PM] Mario Frechette (Guest)
i have word documents with <<important>> title xD
The group states that adhesive issues, occlusions, no double beep, needle mechanisms, pod error hazard alarm and BG levels are high are pod issues
[5:30 PM] Ingram Dirton
For DASH alarms they can be found starting from the Main Menu screen>Hamburger icon> History>Notifications & Alarms
​[5:32 PM] Ingram Dirton
LaShonda states that for finding what gets returned, we used QWI-056 and QWI-067.
​[5:33 PM] Ingram Dirton
LaShonda says that after removing the needle guard, the pod is applied to the approved area.