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3 Best Tools for Managing Online Support
If you're looking for a customer support tool to handle all of your customer service issues, here are three choices: Zendesk, Jira service desk, and Me. Which is the best choice for your business? Read on to learn more! And if you're looking for an online support tool that is easy to use and intuitive, Jira service management is the right choice for you.

Front

If you're running a small customer support team, you can't afford to spend a lot of money on a dedicated software platform. However, if you're using an existing CRM system, Jira might be the best choice. Its AI capabilities and extensive list of integration options make it a great choice for managing online support. Nevertheless, if you're unsure about which to choose, you should consider Jira's UI. It's not as crisp as Zendesk's, but it does offer a range of key features and functionality.

Jira Service Management is free for operations with fewer than 3 IT support representatives. For smaller organizations, Jira has customizable pricing quotes and a 14-day free trial. LiveAgent started as a B2B company in 2004 and later realized that improving customer satisfaction was the most important priority. The company currently has offices in New York City, Bratislava, and Kyiv.

Both Jira and Front offer team collaboration tools that are beneficial for customer and agent satisfaction. Both offer inboxes, ticket assigning, tags, @mentions, and standard workflow automations. Front also supports Outlook lists, response time, SLA tools, and in-app messaging. Unlike other online support tools, Jira has an excellent API and a strong integration network.

Exalate

When comparing Jira service desk versus Zendesk vs Me, it's worth considering Exalate. This application can connect issue trackers, such as Jira and Salesforce, and allows you to make changes to sync rules. The Exalate visual mode makes it easy to diagnose and resolve issues without having to spend hours on coding. It has no downtime and has a well-maintained documentation, a plus in my book.

Setting up Jira and Exalate requires installation. When configured correctly, Exalate will integrate with Jira. After the installation, you will be given a user interface where you can see Sync Queues and identify and resolve errors. When using Jira and ServiceNow, you will have to install the Exalate agents.

The interface of Jira is less intimidating than that of Zendesk. It's easier to use and requires less training for new users. It's not the best solution for small customer support teams. Jira Service Management is a good choice for IT support professionals. It has features that go beyond a ticketing system, allowing you to connect with development teams and support experts.

Ovyka is a recognized expert in IT strategy. They have strong references in innovation and collaborative solutions. They are an Atlassian Gold Solution Partner, which is an accreditation recognized by major companies across Europe. Ovyka has strategic partnerships with vendors, including Exalate. Exalate synchronizes issues from multiple systems.

Jira service desk

While Zendesk is a popular solution for addressing customer issues, it is not suitable for small businesses. Jira service desk is a better choice for organizations that need a ticketing system but don't want to invest in the complexity of Zendesk. This software has many benefits for service management and can be adapted to meet the needs of various business models.

One of its main benefits is the ability to create your own help center, which you can use to help your customers with their queries. This feature is called "Do it yourself service" and reduces your overall ticket volume. You can also offer 24-hour support through the use of the Team Publishing feature, which lets agents edit the content on the help center. If you use the Jira service management software, the community forums are more diverse.

Jira service management offers both on-premise and cloud options. Jira can be hosted in the cloud or on premises, making it an ideal option for businesses that require a highly customized service management platform. Its subscription model and self-hosting options make it a highly popular choice for organizations in the healthcare, defense, and aerospace industries. Jira also supports customization of reports and an online customer portal.
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