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How to convince customer for technician

I really appreciate you for your time and patience so far over the chat.

I regret to inform you that all the troubleshooting steps have been exhausted at this point that could be done remotely. I can also understand there were technicians and new modem. The ultimate resolution to this existing issue would be an Advanced Technician Appointment.

I am sending out a senior Competent Advanced Tier Technician to check all the issues manually and this would be resolved manually. The issue could be on anything: the modem/Router, inside wiring, outside wiring, wall outlets.

This way you could have a reliable and consistent service all the time.
     
 
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