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Primary actor: ATM User
Goal in context: To allow the user to withdraw money from the atm
Preconditions: The ATM has been programmed to access information for bank accounts
Trigger: The user decides to withdraw money from the ATM
Scenario: 1. User: observes ATM control panel
2. User: Swipes ATM card
3. User: Enters passcode
4. User: Selects withdraw option
5. User: Selects withdrawal amount
6. User: Observes cash leaving ATM
7. User: Takes cash from ATM
Exceptions: 1. User enters incorrect passcode: user reenters correct passcode
2. User selects deposit option: user selects Back then selects Withdraw option
3. Card is not recognized by ATM: user contacts the bank to fix the issue with ATM card
4. ATM does not give the correct amount of cash: user contacts bank to get the correct amount
Secondary actor: bank support
Channel to secondary actor: phone line, email, online chat
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