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TYPES OF CALL SPIEL.

TRANSFERCALL:

Ok, Mr./Ms. Customer, I won't take to much of your time I will now transfer the call to.
Again this is Ronnel from XFinity bye for now.

GHOSTCALL:

Hi, thank you for choosing XFinity my name is Ronnel, can you hear me right now. Since no one is answering on your end I will be disconnecting the call now to assist other customers. If you need assistance from xfinity you can schedule a callback from us using our (xfinitymyaccountapplication) for any xfinity concern again this is ronnel from XFinity have a goodnight staysafe and goodbye.

CANCELCALL:

Cancelling Of Service

I apologize for the inconvenience that you have experience. This is not the kind of experience that we want our customers to have but before I proceed to your issue/concern
Mr./Ms. Customer, can you tell me why you want to cancel your services from us?
So that I can document it! Proper Documentation.
Mr./Ms. Customer, may I know the reason why you want to cancel your services from us?
So that I can document it! Proper Documentation.

DISCONNECTEDCALL:

Hi, thank you for choosing XFinity my name is Ronnel, I received a call from this number and suddenly we got disconnected from the line.

If the call got disconnected at the start of the conversation.

I apologize for the inconvenience because of the disconnection.
If you need assistance from xfinity you can schedule a call back from us using our (xfinitymyaccountapplication) for any xfinity concern.
I will now disconnect the call to assist other customers.
Again this is Ronnel from XFinity have a goodnight staysafe and goodbye.

If the call got disconnected at the middle of the conversation.

Hi, thank you for choosing XFinity my name is Ronnel, I received a call from this number and we got disconnected from the line in the middle of our conversation.

I apologize for the inconvenience because of the disconnection.
I callback because of the issue/concern if you still want to proceed on this one.
I will leave a proper documentation on your acc. so that the next agent can assist you on the process that I documented.
You can schedule a callback from us using our (xfinitymyaccountapplication) for any xfinity concern.
I will now disconnect the call to assist other customers.
Again this is Ronnel from XFinity have a goodnight staysafe and goodbye.

MANAGERCALL:

Mr./Ms. Customer, I apologize for the inconvenience and frustration you have experience that is not the kind of experience we want our customers to have.

If the caller's issue/concern already had the best resolution to resolve their issue/concern.👇👇👇👇👇

Even if I transfer this call to one of my managers I believe they will still provide you with the same resolution that I can offer.

If no other option 👇👇👇👇👇
Before I transfer this call to one of my managers can you please tell me more about your concern so that I can document it.
     
 
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