Notes

How to handle it When Your Webinar Technology Fails
Webinar technologies - like any kind of technology - basically 100% reliable. In the event that your technology fails badly, it may be extremely tough to be able to continue with the particular webinar. So just as much as you can, avoid this problem by double- and triple-checking the technology before starting. Do the exercise sessions, use the reliable headset, assure you've got the good Internet link, and so about.

Additionally it is prudent to be able to put measures throughout place to handle the problems that may arise - regarding example:

If difficulties occur, do you have somebody else upon the webinar who can take over while organiser/presenter?
If you have a visitor presenter, have an individual asked them with regard to backup material an individual can present with them if they drop out?
Maybe you have told your guest business presenter to keep an eye on their conversation window, so you can send them emergency messages if required?
Do your visitor presenters, panellists and in many cases participants have your own mobile phone number or if your PA's quantity to call if they get trapped?
If your looks fail, do an individual have a PDF FORMAT version of the photo slides you can e-mail to participants (or have already e-mailed to participants)?
In case your audio falls out, do you have a good emergency slide to see participants you're nonetheless on the webinar?
Some webinar technological innovation like GoToWebinar also enables you to send chat messages to participants. Nevertheless , how to fix slow laptop rely on all of them keeping an eye on their Chat window, whereas these people will certainly notice this emergency go.

When THEIR technology fails

Even though you check your technology thoroughly, you can't anticipate how successful your current participants will become when they connect to the webinar. This is certainly less of a new problem for the web conferencing overall, however that could be some sort of disaster for all those individuals who lose out.

Evidently, you should consider to minimise or stop the problems, with such things as this:

Clear instructions before typically the webinar
Reminder e-mails that help them prepare for the web conferencing
Explaining how the particular technology works with the start in the webinar
Multiple options for connecting to typically the webinar (for example of this, phone or Internet)
However , this is not going to eliminate all issues. In fact , no make a difference how hard you try to coach them, some individuals won't read typically the instructions. This is simply not automatically their fault; that could just always be they're intimidated by the technology anyway, so they just do what's easiest for them and hope for the most effective.

So an individual still have to be ready to manage the down sides when they arise - for example of this:

Record the web seminar, and make certain participants know that ahead of time, so if they cannot connect by any means, with least they realize they can view the recording.
Give these people a phone number to call - yours or your own PA's - if they have difficulties connecting to the particular webinar.
Encourage individuals to join the particular webinar at the very least a couple of minutes ahead of time, in situation they do have trouble.
If their microphone is not working, remind them they can sort their question to you personally (or send this by SMS).
Whatever you decide to do, some participants simply won't end up being in a position to get the technology right. So have some method of giving these people value - whether it's through a new recording, a home school transcript, a follow-up phone call, or whatever will be appropriate.

Gihan Perera is the publisher of "Webinar Smarts", the smart way regarding professional speakers, instructors, thought leaders and even business owners to provide engaging and rewarding webinars.

If you want to know how to reach the world with mic, monitor and mouse, go to http://webinarsmarts.com/ for your current copy.
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