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We are writing in continuation to our previous emails.
We would like to let you know that we tried to get in touch with you on xxxxxx0785 and xxxxxx6250 to talk to you about your concern but couldn't reach you.
We understand that you are facing an issue with the product "Optimum Nutrition ON Serious Mass High Protein with Vitamins and Minerals Weight Gainers/Mass Gainers
" with the order ID "OD126672972344244000".
We are sorry for the trouble you had to go through.
We would like to let you know that the seller would be happy to provide you with a replacement for your order.
There'll be some questions while creating the return. Hence, we expect your kind understanding in this regard.
1. Could you please let us know if the seal on the product box was broken or tampered with when you opened the external packaging?
2. Please confirm whether you have the brand packaging and MRP tags which you have received along with the product.
3. Please confirm whether the pickup address will be the same as delivery one to raise a return request.
4. Could you please confirm the registered primary contact number?
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
Although, we would try calling you back after 24 business hours.
In case you require additional assistance, please reply to this email and we will be happy to help.
Alternatively, you can 'Contact Us' by visiting your 'Orders' section from the app/website.
Thanks for choosing Flipkart.
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