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1. First we have to pitch then ask for make and model of the phone he is using to check if Xfinity Network is compatible with that
(iPhone, Samsung, Motorola, Google, Some models of LG are compatible with us)
2. Ask for IMEI
For Android users cx can find IMEI by going to Settings >About>IMEI or *#06*#
For iOS users cx can find IMEI by going to Settings>General>About>IMEI
Check the IMEI compatibility at "https://www.xfinity.com/mobile/byod/compatibility/device"
3. Then ask for their complete SSN and Date Of Birth
a) Please help me with your complete SSN and Date Of Birth and please be assured all your info will be masked under Xfinity Security Policy.
b) This chat is end to end encrypted with Federal Law of Communication and every sensitive info will be masked here on the chat so be assured .
4. After SSN and date of birth , click on BYOD on XM 360 page and enter IMEI and select current carrier, and continue with
a) we provide sim card
b) Decline Trade in ( Select Yes when cx says himself )
c) Decline protection plan ( Select Yes when cx says himself )
d) Choose Data plan
e) Select number option new either current number or new number
f) Add name and continue
5. Proceed to checkout
a) Ask for card details as
Please help me with your complete card number, expiration date, CVV and billing address linked to that card and name of the card holder
Add Billing address and click on Agent card entry and add card details
b) Ask for phone number and email address to send the approval
c) Please share every detail , one time activation fees that is $10 , if getting free prepaid visa card it will be deliver in 16-18 weeks , share prices for the lines with taxes and then send the approval and continue to checkout .
NOTE: Try to copy the verbal consent by clicking on verbal consent and share it on the chat .
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