Notes

Hello, my name is Jamal Coley and I am a customer of yours.

On Saturday August 6th, I dropped off my 2007 Jeep Wrangler for service. My
air conditioning wasn't working properly and while checking for leaks in the
system , I discovered what I thought to be a coolant leak on my intake
manifold.

Having bought an extended warranty along with my jeep from you guys, I
brought it in with the hope you would take care of the problems and do it in
an expeditious manner so I could drive it to the Ozarks on Wednesday. I
don't mind telling you it was a faint hope, seeing as I brought you my jeep
on Saturday afternoon.

That following Monday I came in to get some papers out of the glove
compartment and to my surprise your tech's had not only diagnosed the
problems and confirmed my suspicions, but they already had my jeep torn down
and were awaiting the parts to re-assemble it. They also had discovered
other items I knew nothing about with their 23 point inspection.

This was astonishing and not that they confirmed my suspicions or found
more, but that it wasn't going to cost me an extra dime. After all I had the
'extended warranty'.

Hey, everybody's heard the horror stories about how you can take a car to
the Dealers or Dobbs or Sears for a nail in your tire and end up getting an
alternator belt and a new battery, but this wasn't one of those instances. I
repeat it wasn't going to COST me an extra dime and on top of that your
service manager 'Mike' assured me that you guys would do all you could to
have my jeep ready by Wednesday, which was the day of my departure.

I really appreciated that but at this point, though hopeful, I'm already
making preparations for my trip, checking into a car rental. After all, I
wasn't going to drive the car you provided to the Ozarks, but I was still
going.

So imagine my surprise when Tuesday morning, I receive a call from 'Mike'
letting me know my jeep was ready. I couldn't have been more pleased! I
picked up my jeep and rode as if in a new vehicle, great ride with no
worries!

In closing, my family and I have been loyal jeep owners for years. I mean
YEARS! This is our 6th one (personally my 5th), we still have three now.
My only regret is that I only bought the last two of them from you guys at
Marty Cancila. Your service is excellent!

My hats off to your service manager 'Mike' and the techs that worked on my
jeep! Tell them I said "thanks for a job well done" and give 'em all raises
on me, they deserve it!

Sincerely, a not so disgruntled customer,

Jamal Coley

P.S. I can assure you my next jeep and all subsequent ones will be bought
from Marty Cancila