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Once we helped our customer with an issue, we'd mark the ticket as "resolved". Right after our interaction, we'd send out a feedback form, I will really appreciate if you go through the entire form with YESS Resolved.

I would love to hear about your chat experience with me today. If you'd like to share your thoughts, you can click the "END CHAT" option. I would appreciate any feedback on the service and experience I have provided.

You can schedule an appointment with us by visiting your nearest Xfinity Store or save time using our online Xfinity Store Locator.
Before visiting us, please visit xfinity.com/stores to confirm store hours.

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.

Let me go ahead and see what we can do together to get this taken care of. To begin, I will now run some diagnostic checks on your cable box and I will also send the fresh signals on your cable box for you. If the issue still persist then I will schedule an appointment for the technician visit or escalate the issue to our advance tier 2 team .

Let me go ahead and see what we can do together to get this taken care of. To begin, I will now run some diagnostic checks on your modem and I will also send the fresh signals on your modem for you. If the issue still persist then I will schedule an appointment for the technician visit or escalate the issue to our advance tier 2 team .

Being a customer I can relate your situation to myself as I was also facing the same issue a while ago, however it has resolved through troubleshooting. I know how you exactly feel right now when we totally relies on internet now a days. Let me go ahead and find the reason for service interruption and get it sorted.

Being a customer I can relate your situation to myself as I was also facing the same issue a while ago, however it has resolved through troubleshooting. I know how you exactly feel right now when we missed our favorite shows. Let me go ahead and find the reason for service interruption and get it sorted.







     
 
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