Notes
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I sad to here that you want to end your service, and may I know the reason why?
I understand and no worries since you got me on the line, I'll make sure that your concern will be resolved within this call.
This may guide you guys:
- greetings
- verification check (caller/ account name/address)
- reason for call
- AEA
- DPDA ( explaining bill/plan)
- offer proposal (offering plan)
- probing questions
- proper hold/update customer on what your doing
- resolution (what may resolve the issue)
- disclosure (word for word)
- recap
- underlying issue or ask if there will be any questions to be addressed
- closing/wrap up
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