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"allow me to check on some options here for your radio...
" Let me look that one for you"....
"I understand that this still might not be good for you but actually this is the BEST plan for your radio... Imagine instead of paying ....by having this promotion you'll have a savings of........
"it is my pleasure assisting you today...
" have a wonderful day"....
" that's awesome, Wow amazing!!"
"Im sorry for taking too much of your time and I really appreciate you for staying calm and nice through out the conversation. Thank you and have a good day, Merry Christmas to you and to your family."
"Dont worry, ill be the last person you're going to talk to regarding this concern"
FP - FP
"ARE YOU LISTENING TO HOWARD STERN, SINATRA OR BEATLES?"
if not "OFFER FULL PRICE M&E OR MS WHICHEVER IS APPLICABLE"
FOCUS ONLY ON CX's INQUIRY!!!
DO NOT OFFER PROMOTION PROACTIVELY!!!
DPDA!!!
AEA!!!
LOE!!!!!
IR!!!!!
OFFER STRATEGIES!!!!
1. Full price incoming plan - FP MS
2. Inc.plan same plan/promo- look for it - give it to cx
3.
* Incoming Plan Promotion - Offer take rate 1
* Advantage Eligible - 4th offer with M$E offer ($6 MER offers)
* Incoming Advantage Cxs - check 4th offer page with MS offers (6$ MER offers)
4 Bundled Strat.
MTD 12/09
Cx Rate: 20% / FDD 100% / MER 5.42 / BCR 80% / FP 0% / MER sale 9.00 / Netsat 33.33% / IR 66.67% / LOE 50% / AHT 16.24
*DEMO ACCOUNT!!
- ACTIVATE TRIAL (PLATINUM)
*SIRIUS SIRIUS - UPDATE THE ACCOUNT UNDER THE CXs NAME!!!!!
* USED CAR under DEMO, IF NAME under other ACCOUNT, no to VERIFYING THE ACCOUNT, PARTNER WITH CHAT SUPPORT!!!!
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