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IDV passed/failed: MOBILE AND EMAIL
Reason for contact:
- I have been waiting here for the engineer that was due to come out today to install the service, but they haven't come in yet
Resolution provided:
- informed cx that the time slot provided will be 8am until 1pm but it is not exactly 1 in the morning, informed cx that the engr. will still come to install the fibre broadband today
Timeframe (if applicable): NA
Upsell/recontract (if accepted): NA
Agreed offers: NA
Complaint Raised/Updated or De-escalated: NA
ACCOUNT NUMBER: 2000019514
CLI:
been waiting since 8 in the morning to complete
Name of contact (if non account holder):
IDV passed/failed:
Outbound contact reason:
Resolution provided:
Department:
Successful contact:
Further action required:
Complaint Raised/Updated or De-escalated:
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