Notes

OUTBOUND

BDCS issue// ask cx to call back after Some time

cx already talked with // query resolved hence ticket merged

no response from cx end// tried 2 times// mail marked
DTF
cx not contactable// lead failed

TODAY / TOMORROW PICK UP

cx asking about pick up// info shared as per SPD//address verified

cx asking about pick up// info shared as per SPD// While verifying the address guide cx to address proof is mandatory// also offline store suggested as per discussion, address shared by a mail// also inform need to cancel first before selling the device at store// cx agreed

cx asking about pick up// info shared as per SPD//address verified //prompt marked due to did't get confirmation call yet, slot gonna running out
re
PICK UP DELAY

cx ask about pick up// pick up delay still open lead// assurance given will arrange asap// address verified

cx awaiting for pick up// pick up delay// assurance given will arrange asap// address verified

cx asking about pick up// pickup delay// cx want pick up today itself// kindly arrange for today

cx asking about pick up// pickup delay// cx want pick up today itself// kindly arrange for today //as per discussion offline store guided & address shared by a mail//also inform need to cancel first for sell the device at store

RESCHEDULED WITHOUT CX CONSENT

cx asking about pick up// rescheduled without cx consent still lead open (no option available for rescheduled with cx consent )// address verified//kindly arrange for today or tomorrow itself

cx asking about pick up// rescheduled without cx consent // address verified//assurance given will arrange asap//kindly arrange for today or tomorrow itself

cx asking about pick up//rescheduled without cx consent// cx want pick up today itself// kindly arrange for today //as per discussion offline store guided & address shared by a mail//also inform need to cancel first for sell the device at store

PAYMENT FAILED
Cx asking about payment (failed)// alt. bank details are updated, ask cx to wait 3 working days as per payment sheet remarks // cx agreed

Cx asking about payment (failed)// alt. bank details are updated, ask cx to wait 2 working days as per payment sheet remarks // cx agreed

Cx asking about payment (failed)// alt. bank details are updated, ask cx to wait 24-48 hours as per payment sheet remarks // cx agreed

RESCHEDULED

cx awaiting for the pick up// pick up delay// cx want to rescheduled// rescheduled pick up// cx agreed

cx awaiting for the pick up//cx want to rescheduled// rescheduled pick up// cx agreed

cx awaiting for the pick up// rescheduled with confirmation// cx want to rescheduled for another date/slot// rescheduled pick up// cx agreed

CANCEL ORDER
cx want to cancel the order//not interested// order cancelled

cx want to cancel the order // sold outside// order canceled

cx want to cancel the order//want to sell at store// order cancelled


cx asking about to change address with PIN CODE//while guiding cx to place new order with new pin code (non serviceable area)//address proof also not available// offline store suggested as per discussion// address shared by a mail // order canceled//

"Hi Sir/Mam,
We have not received any input from your end as requested earlier. So we are closing the ticket as of now and feel free to reach out to us for any further assistance with the same ticket.

If you have any further queries, please feel free to write us back or alternatively, you can also chat with us on the app or website.
Thankyou."
Regards
Cashify Team

"Hi Sir/Ma'am

We tried to contact you regarding your query but not able to connect.
Please call us back on 7290068900 for any query between 9 am to 8 pm.

Regards
Team Cashify"


STORE ADDRESS
Dear Customer

As we discussed on call, Near your location our offline cashify store address :



Thanks
Regards
Cashify Team