Notes

*Imminent – cx has to Travel within 24 hours
*non imminent – travel outside 24 hours.
*POS we’ll handle – orbitz, Travelocity, expedia, hotwire, cheap tickets,
*Ticket reject
*GDS – 1A- Amadeus, 1S - sabre
*two types of office id – booking and ticketing id
booking – PNR is created, ticketing – tickets are issued
*voyager – Tool to send emails to cx gds and airlines and google of expedia
*Commands for Amadeus
- rtPNR (to retrieve pnr)
-pv/ (to find out iata details)
- DAN. Example DANDelhi to encode/decode - to get code of cities and airports
- DNA, example DNA Airindia or UA to check airline brand /company
-DAC – TO GET CITY CODE
- DC – to decode country code and details
- FQC – to convert currency example fqc 40USD/INR
-minimum connecting time - this is the minimum time a passenger requires to connect from one flight to another at soecifiw transfer point
command – DMI(I stands for itenary, Example -DM<city/airportcode
-DD + city code – to check exact time/ date of particular airport, ex – DD+JFK
- DO – to get info on flight number. Example – DO+flight number
- BASIC PNR CREATION
PNR – (PASSENGER ANME RECORD)
THERE ARE 5 MANDATORY ELEMENTS TO CREATE PNR WHICH WE CAN EASILY REMEMBER BY WORD “PRINT”
P – PHONE FIELD
R – RECEIVED FIELD
I – ITINERARY
N – NAME FIELD
NU – TO UPDATE NAME ELEMENT
T – TICKETING FIELD

EXAMPLE – 1. AN20AUGDELJFK/AUA
2. SS 1H2
3.NM1 JAIN/DIVYANSH MR
4. AP H 8447140869
5.AM [email protected]
6.TKOK
SR DOCS AA HK1-/////DOB/GENDER/SURNAME/FIRSTNAME/PAX NUMBER
7.RF D
8.ER
9 ER
10



- To check availability of flight - AN+DATE+boardingport code+arriving port code

TO SELECT SEAT AND CLASS WHILE CREATING PNR- SS+1(number of passenger)+n(class o service)+ seat number (to select seat)

- NAME ELEMENT
ADULT PASSENGERS WITH SAME SURNAME EXAMPLE –COMMAND- NM2GUPTA/SUNIL MR/ASHA MRS
ADULT PASSENGERS WITH DIFF SURNAME EXAMPLE- COMMAND- NM1GUPTA/SUNIL MR1ARORA/DINESH MR
CHILD NAME – EXAMPLE – COMMAND- NM1BANSAL/NIPUN MSTR(CHD/02FEB22)
INFANT NAME AND IT HAS TO BE ASSOSICATED WITH THE ADULT NAME– EXAMPLE – NM1 ARORA/PRAGATI MRS(INF/AANYA/12FEB21)
NOTE- i IS MANDATORY TO PUT CHILD & INFANT DOB WHILE MAKING RESERVATION

- Neutral Availability
command – AN<departuredate>city pair
-selling seat
command – SS<number of seats<class of services<line number of availability


PHONE CONTACT
COMMAND -AP DEL 9717494603-M
LOCATION CODE
A- AGENTS CONTACT
B- BUSINESS CONTACT
C- CELL PHONE
H- HOME CONTACT OF PASSENGER
O- OFFICE CONTACT


RECEIVED FROM ELEMENT
THE RECEIVED FROM ELEMENT IDENTIFIES THE PERSON WHO HAS REQUESTED TE SERVICE. YOU CAN EITHER USE INNITIALS, SURNAME OR THE FULL NAME.
COMMAND – RF<INITIALS OR SURNAME ER(END RETRIEVE)

REMARKS
A REMARK ELEMENT IS A PNR CONTACINS ADDITIONAL COMMENTS.
COMMAND -RM<FREE FLOW TEXT

SPECIFY CABIN
ECONOMY – Y
PREMIUM ECONOMY – W
BUSINESS CLASS – C
FIRST CLASS – F



Ig- IGNORE COMMAND(CLEAR THE UNDER PRGRESS PNR)

TO ADD DOB OF PAX – SR DOCS YY HK1-////25MAR72/F//BARGHAN/LILIA/P1
SR*DOCSYYHK1-----(DOB)-(GENDER)-(LAST NAME)-(FIRSTNAME)/P(PASSENGER ELEMENT NUMBER)

TO FIND AIRLINE PNR
1.RL(RECORD LOCATOR) FOR LIVE SEGMENT
2.RLH(RECORD LOCATOR HISTORY)


PNR COMMAND
-RT – RETRIEVE ACTIVE PNR ON THE SCREEN
- RT XXXXXX – RETRIEVE USING RECORD LOCATOR
-E - END TXN
- ER – END AND RETRIEVE
-IG – IGNORE ACTIVE PNR
-IR – IGNORE AND RETRIEVE LADT SAVED PNR
-XE – CANCEL ANY SPECIFIED ELEMENT IN PNR
-XI – CANCEL COMPLETE ITENERARY IN THE PNR



SPLIT TICKETING
U-32 REMARKS IN PNR RESPRESENT SPLIT TICKER PNR
RETURN JOUNREY
SAME ITINEARY NUMBER


IMPORTANT COMMANDS
DK - CONFIRM SPACE
HK - HOLDING CONFIRM
KL – CONFIRM FROM WAITLIST
RR – RECONFIRMED
HL – HOLDING WAIT LIST
HX – HOLDING CANCEL
UC – FLIGHT CLASS OF SERVICE IS NOT AVAILABLE (UNABLE TO CLOSE/CONFIRM)
UN – FIGHT ISN’T OPERATING
SS – SOLD
TK – CONFIRM, ADVICE PASSENGER NEW TIME
NN - NEED SEGMENT
KK – CONFIRM FROM WAITLIST


ARTICLE NUMBER – 22646 -ADD UDID TO PNR


DD – DISPLAY CURRENT TIME AT AIRPORT
RTF – TO CHECK THE TICKET NUMBER AND HISTORY AND FARE ELEMENT
C2A – CLICK TO ACCEPT
RTI – TO CHECK THE LIVE ITINERARY
RHR – TO CHECK THE REMARKS
OSYY – TO PUT THE REMARKS FOR AIRLINES
RTG – TO CHECK THE AIRLINES REMARKS, RHG – TO CHECK AIRLINE REMARKS HISTORY
RYD – TO SHOW PASSENGER CARD DETAILS
RTN – TO CHECK NUMBER OF PASSENGER
DMI – TO CHECK THE MCT
DM2/3 – TO CHECK THE MCT SEGMENT WISE
TTH/T1 – TO CHECK THE TST HISTORY
MCT – MINIMUM CONNECTING TIME COMMAND DMI




TOUR CODE – SPECIAL CODE ARRANGE B/W THE TRAVEL AGENCY AND THE AIRLINES (IT’S INDICATE DISCOUNT OR SPECIAL OFFER)

-------------------------------------------------------------------------------------------------------------------------------------------------------

UD ID’S

U2- ACCOUNT ID AND ITINERARY NUMBER
U5- UPID AND TPID
U49 – LANG ID
U1 – PASSANGER EMAIL ID
U38 – COMISSION CHARGED





FXP – LIVE ITINERARY SAME COST (FOR SHOWING FARE)
FXB – TO CHECK LOWEST FARE IN FLIGHT

FXP/R,UP(U STANDS FOR UNPUBLISHED AND P STANDS FOR PUBLISHED FARE )

FXB/K (K STANDS FOR SAME CABIN IN SAME CLASS)





RHFA – TO CHECK COMPLETE HISTORY OF PNR
RHI----L for live itinerary
TO CHECK PARTIAL/SUMMARISE HISTORY OF PNR
RHA---l

OS - ORIGINAL SEGMENT
AS – ADD SEGMENT
TC -TIME CHANGE
DL – DELETE SEGMENT
CS – CHANGE SEGMENT
XS – CANCEL SEGMENT
TQT -- TO CHECK THE TST (TST MEANS FARE)
TTH – TO CHECK THE TICKET/fare HISTORY /T1



SIARNK-


TTP/ET/RT/T4 FOR ISSUING TICKET

RTTN – TO CHECK THE SPECIFIC TICKTET NUMBER



ELEMENTS

FE – ENDORSEMENT LINE
FM - COMISSION
FP – FORM OF PAYMENT
FV - FARE VALIDATING CARRIER
FO – IT’S ESSENTIAL TO COMPLETE THE EXCHANGE
FT – TOUR CODE




USERNAME – TRNHS00001 OID SEAEX3908 PASS – Expedia@1234
USERNAME – TRNFS001



Ticket reject error
• RAIN OK
CHECK UDID 43 FOR PURCHASE IN PROGRESS REMARKS BY USING RTR COMMAND
TAT FOR FRAUD TEAM TO INVESTIGATE PNRs IN 4 HOURS
ANY HIKE IN FATE DUE TO FRAUD DELAY TO BE COVER BY EXPEDIA

IF THE REMARK IS THERE DON’T ISSUE THE TICKET! AND SEND AN EMAIL TO [email protected]

• SFPD
SECURE FLIGHT PASSENGER DATA
DOB, GENDER NAME OF PAX TRY TO FIND IN GDS AND VOYAGER IF NOT AVAILABLE PASSENGER CALL REQUIRED
COMMAND -– SR DOCS YY HK1-////25MAR72/F//BARGHAN/LILIA/P1
SR DOCSYY(YY IS CARRIER) HK1-----(DOB)-(GENDER)-(LAST NAME)-(FIRSTNAME)/P(PASSENGER ELEMENT NUMBER)

• UNITED AIRLINES DUPLICATE NAME ERROR IN AMADEUS
FOLLOW BELOW STEP TO RESOLVE ISSUE:-
1. CHECK RTG FIELD SEE INFT SSR
2. REMOVE INFT SSR AND SAVE THE PNR
3. ISSUE TICKET
4. ADD INFT SSR
(COMMAND TO ADD INFT SSR :- SR INFT UA-LAST NAME/1ST NAME15APR18OCCUPYING SEAT/S4/P2)
INS IS FOR INFANT WHO IS GETTING SEAT AND INF IS INFANT WHO IS NOT GETTING THE SEAT
ADT – ADULT, CHD- CHILD, SSR(SPECIAL SERVICE REQUEST, IF A PASSENGER WANT TO ADD/EDIT ANY INFO)


• ALASKAN AIRLINES DOESN’T ALLOW TO BOOK TICKETS FOR INFANTS FROM EXPEDIA, WE HAVE TO INFORM THEM THAT THEY’LL HAVE TO GET THE TICKET FROM AIRPORT DIRECTLY

• TURKISH AIRLINE CORRECT/RETRY – 163 ERROR GDS AMADEUS –

SFPD
1. STEP 1 – NEED YO RTG FIELD EMAIL ADDRESS AND CONTACT NUMBER UPDATED FOR ALL PASSENGER OR NOT
2. SR CTCM TK HK1 -9881513135/P1
3. SR CTCE TK HK1 -ABCDE@OR//GMAIL.COM/P2
4. ISSUE OR REISSUE TICKET

• No airline record locator returned
1. First resolution attempt: Sell in a dummy segment
2. Second resolution attempt: Rebook in the same class of service or higher in the same
3. Third resolution attempt: Contact the airline or GDS
4. Final resolution attempt: Offer alternative options
---------------------------------------------------------------------------------------------------------------------------------------------------------------
POLICIES

- SDFI (SAME DAY FARE INCREASE) ARTICLE NUMBER – 37184, TO FIND THE WAIVER CODE
IN CASE FARE INCREASE SAME DAY COS SHOULD BE SAME CHECK WAIVER IN V- NEXT(VOYAGER NEXT)
CREATE MANUAL TST AND ISSUE TKT ON ORIGINAL FARE

OSI COMMAND – OS YY WAIVER CODE
TOUR CODE – FT* WAIVER CODE
Endorsement code
MIDNIGHT TICKETING - MTD
TICKTEING CAN BE ISSUED ON SAME FARE WITHIN 90 MINUTES OF THE BOOKINNG CREATION EVEN IS DATE CHANGE.
CHECK WAIVER IN V- NEXT
CHECK THE TIME CONVERSION(CREATION AND CIRRENT LINE)



COMMAND TO CONVERT TIME – DDZZZ+TIME/DEL

MANUAL THT
TTK/T1/F2189.00

TICKET NUMBER STARTING WITH NUMBER 2 IS OF AIRLINE AND STARTING WITH 7 IS OF EXPEDIA


C2A – CLICK 2 ACCEPT

TICKET STATUS
 O – OPEN
 C – CHECKIN
 V - VOID
 A – AIRPORT CONTROL
 R – REFUND
 F - FLOWN
 S – SUSPEND
 L – LIFTED
 E - EXCHANGE
 PC – BAGGAGE
FOID
ARTICLE NUMBER 22512


AFTER ISSUING THE TICKET NEED TO PASS BELOW REMARKS IN RM FIELD
**U*89-CAST TICKETING COMPLETED


SEGMET DECODE- OS+FLIGHT NAME+FLIGHT NO.+CLASS OF SERVICE+ TERMINAL+ DEPARTURE TO ARRIVAL+PAX NO. +DEPARTURE TIME+ARRIVQ TIME+


EXCHANGE

VOLUNTARY EXCHANGE – CX CHANGES THE DETAILS(DOB,DOJ) IN BOOKING BY HIS WILL ,CX HAS TO PAY TO DO SO.
INVOLUNTARY EXCHANGE - IF FLIGHT IS DEALYED, CANCELLED OR TIME IS CHANGED DUE TO ANY REASON OR CANCELLED. THEY GIVE TWO OPTION TO CX EITHER TAKE FULL REFUND OR ALTERNATE FLIGHT AND CHANGE TIME. CX DOESN’T HAVE TO PAY.
FTC (FUTURE TRAVEL CREDIT) EXCHANGE - AIRLINES GIVES CREDITG FOR 2 YEARS CX CAN GET NEW TICKETS WITHIN TIME RANGE OF THAT PARTICUAR CREDIT AMOUNT.
CHECK REMARKS – RHR THEN MD.
TTP/EXCH/RT/T4(TST NUMBER) – DO 3 TIMES TO SAVE EXCHANGE
TWD/O* – TO CHECK QC

PRICING
VOL EXCHANGE – AUTOMATION COMMAND- FXQ/R,UP & FXP/R,UP (FOR MANUAL)- THIS IS FOR SAME CLASS OF SERVICE
ANOTHER AUTOMATION COMMAND - FXO/K(K IS FOR SAME CABIN)/R,UP - THIS IS FOR LOWEST CLASS OF SERVICE

ERK – TO CONFIMR THE ITINWERY, WHICH SHOWS IN HK AFTER THEN.
EVEN EXHANGE – WE NEED TO ISSUE THE TICKET IN ORIGINAL FORM.
FXI – FOR INVOL EXCHANGE(IT’LL MAKE TST)
FXI – CREATE AUTO TST ON SAME FARE, WILL GIVE REMARKS LIKE C2A AND GCO






- FPO/CCVi(OLDCARD)+CCAX(NEWCARD)1234567890(CARDNO.)/(EXPIRY)/N(AUTHCODE) – COMMAND TO USE ONLY IF IT’S IN ADD COLLECT
- FPO/CASH+/CASH
- FO*L(LINE NO)18 – THIS WILL CREATE A LINE, ADD *B(BASE FARE)AMOUNT/X(TAX)AMOUNT/C(OPTIONAL IF YOU WANT TO ADD PENALTY)/P1(PASSENGER NO.)
- Fm0.00/xo/0.00 this will add commission in form of %age. Fm0.00a/xo/0.00a this will ad commission in form of amount
- RH/ALL - COMMAND TO CHECK IF COMMISSION IS IN FORM OF AMOUNT OF PERCENTAGE MB-FM


MCO (MISCELLANEOUS CHARGES ORDER)

A MCO (MISC. CHARGES ORDER) IS A DOCUMENT AVAILABLE FOR USE BY ACCREDIT AGENTS. THE MOST COMMON REASONS FOR THE ISSUANCE OF AN MCO ARE RESIDUAL VALUE OF A FARE DIFFERENCE AS A RESOLT OF A TICKET EXCHANGE.

GENERAL POLICIES

EVERY EXCHNAGE MUST FOLLOW THESE GENERAL POLICIES: HOWEVER, YOU SHOULD ALWAYS REFER TO THE AIRLINE’S SPECIFIC POLICIES AS THEY CAN VARY DURING CRISIS EVENTS.
 THE COUNTRY OF ORIGIN CANNOT CHANGE.
 THE NEW FLIGHTS MUST BE ON THE SAME AIRLINE AS ORIGINALLY BOOKED.
 THE NEW TICKET MUST BE REISSUED BY THE ORIGINAL VALIDATING CARRIER.
 THE NEW FLIGHTS MUST BE WITHIN THE TICKET VALIDITY PERIOD. ONLY CHECK VALIDITY IF ATC.
 THE COUPON STATUS MUST BE O OR A, IF ANY OTHER STATUS, CHANGE A FLIGHT COUPON TICKET STATUS TO OPEN BEFORE PROCESSING THE EXCHANGE.
 THE NEW FLIGHTS ARE PRICED AT THE CURRENT FARE. THIS MEANS THE CUSTOMER IS RESPONSIBLE FOR ANY FARE DIFFERENCE.

MCO
 AN MCO IS A NON- ELECTONIC VOUCER DOCUMENT WHICH CAN BE USED TOWARD THE PURCHASE OF NEW FLIGHT
 MCOs ARE MANUALLY ISSUED BY CAT WHEN THERE IS RESIDUAL AMOUNT REMAINING DUSRING AN EXCHANGE AND ONLY BE ISSUED IF THE AIRLINE POLICY PERMITS. EXPEDIA IS NOT ISSUING MCOs FOR LESS THAN USD25 PER TICKET, AND ANY RESIDUAL VALUE LESS THAN THIS AMOUNT IS CONSIDERED LOST.
 MCOs ARE ONLY USED IN THE US POS
 THERE IS NO EXCHANGE FEE TO USE AN MCO TOWARD NEW FLIGHT
 MCOs HAVE A VALIDITY OF 1 YEAR FROM THE DATE OF ISSUE.
 MCOs ARE ISSUED WITH A UNIQUE TICKER NO. AND ARE VISIVLE ON THE FACE OF THE PNR. MCO IMAGES CANNOT BE DISPLAYED IN A GDS LIKE AN ELECTRONIC TICKET.
 MCOs ARE GENERALLY NON-TRANSFERABLE AND MUST BNE USED FOR THE SAME PASSSNGER.
 CREATE A NEW PNR TO REDEEM THE MCO USING THE PNR CREATION SCRIPT.
 IF EXPEDIA ISSUED THE RESIDUAL CREDIT AS AN MCO, THE CUSTOMER MUST ALSO REDEEM IT FOR FUTURE TRAVEL THROUGHT EXPEDIA. THEY CANNOT GO DIRECTLY TO THE AIRLINE TO REEDEM THE MCO FOR FUTURE TRAVEL.
 THE NEW PNR THAT WILL BE CREATED TO REDEEM THE MCO FOR FUTURE TAVEL MAY NOT APPEAR IN THE TRIPS PAGE IN THEIR ACCOUNT. THE AGENT WILL ADVISE THE CUSTOMER TO REFER TO THE CONFIRMATION E-MAIL AS THEIR ITINERARY REFERENCE. THIS CONFIRMATION E-MAIL IS AUTO-GENERATED ONCE THE PNR IS QUEUED VIA EX_R(AMADEUS).

ISSUE A RESIDUAL MCO IN AMADEUS
1. IMCM/[AIRLINE CODE][ISSUANCE CITY][CURRENT DATE DDMM]/[CURRENCY][MCO AMOUNT]/*FUTURE AIR TRANSPORTATION/P[PASSENGER NAME NUMBER]
2. TMI/L[MCO LINE NUMBER]/B[NEW TICKET ON EXCHANGE]
3. FO[ORIGINAL TICKET NUMBER]E1[TICKETING LOCATION][CURRENT DATE DDMMYY]/[IATA NUMBER]/[ORIGINAL TICKET NUMBER]E1/L[MCO LINE NO.]
4. FPO/CC[CC TYPE]/L[MCO LINE #]
5. TTM/EXCH/L/RT[MCO LINE NUMBER FROM]







APPLY A RESIDUAL MCO IN AMADEUS


ACTION:-
STEP 1 – JUMP TO THE TICKETING OID WHERE THE MCO WAS ISSUED.
STEP 2 – DISPLAY THE AIR SEGMENTS.
 CONFIRM ALL SEGMENTS ARE IN HK STATUS.
 AT LEAST ONE SEGMENT IS BOOKED ON THE VALIDATING CARRIER.
 CONFIRM THE TST IS PRICED ON THE VALIDATING CARRIER.
STEP 3 - REVIEW THE REMARKS FROM THE FRONTLINE AGENT . IDENTIFY THE MCO AMOUNT AND ADD COLLECT.
STEP 4 – REVIEW THE MCO DETAILS FOR ALL PASSENGERS.
 CHECK IF THE MCO IS WITHIN ONE YEAR FROM ISSUANCE
 CONFIMR THE VALUE OF THE MCO
 CONFIRM THE MCO DOCUMENT NUMBER ASSOCIATED TO THE PASSENGER.
STEP 5 – VALIDATE THE EXCHANGE AMOUNT IS CORRECT.
 DISPLAY THE TST.
 DEDUCT THE MCO AMOUNT FROM THE TST TO GET THE ADD COLLECT.
STEP 6 – ADD THE FO LINE.
 FO[MCO DOCUMENT NUMBER]C1[TICKETING LOCATION][MCO ISSUANCE DATE]*B[MCO AMOUNT]/X0.00/P[PAX NUMBER]
STEP 7 – ADD THE FOP
 FPO/CASH+/[CUSTOMER’S CREDIT CARD NUMBER]/EXPIRATION DATE MMYY]/N[AUTH CODE]
STEP 8 – SAVE THE CHANGES
 RF[SSO LOGIN]
 ER
STEP 9 - ISSUE TE NEW TICKET
TTP/EXCH/T[TST NUMBER]/RT
STEP 10 – REPEAT STEPS 4 TO 9 PER PASSENGER.
STEP 11 – REVIEW THE NEWLY ISSUED TICKET.
 RTF
 TWD/L[FA LINE NUMBER]




MANUAL TST
1. TTC
2. TTK/T1/V(VALID AFTER AND BEFORE)/B FARE BASIS/ A0PC(BAGGAGE)
3. TTK/T1/F(BASE FARE)/X0.00US(ALL TAX)
4. TTK/T1/C (CAL LINE)







>
*TO REFUND PANEL – TRF/L(LINE NO.)103 EITHER IT IS DOMESTIC OR INTERNATIONAL WE CAN CHECK WITH THIS COMMAND
*WE HAVE TO CLOSE REFUND PANEL USING - TRFIG
*DF GRAND TOTAL - RERMAINING BALANCE = YOU CAN GET THE TAXES.

FQP – FOR INTERNATIONAL
FXP OR FXB FOR DOMESTIC



FRONTIER AND SPIRIT AIRLINES DOESN’T HVE TICKET NO.S. THESE ARE LOW COST CRRIERS ( LCC)
26765 - TO CHECK CONTCT DETAILS OF AIRLINES

AA AMERICAN AIRLINES NAME CHANGE CAN BE DONE UNLIMITED TIMES

IN FARELOGIX WE DEAL WITH ONLY LUFTHANSA & AMERICN AIRLINES







HEETT+FLIGHT CODE EXAMPLE – HEETTAA(AMERICAN AIRLINES) - TO CHECK IF PNR IS VOIDABLE OR NOT.

DE+CC + CC TYPE(CCVI OR CCCA)/EXPIRY MMYY/USD 00.00/FLIGHT CODE – EXAMPLE - DECCVI/1018/100.00/AA(AMERICAN AIRLINE)








Exchange check list

Commands Description
RT PNR To Open PNR Script will run automatically
RTF To check ticketing element
TWD/L (Ticket Line No) To check ticket status
RHFA To check ticket history and PCC
JD To check current office id is not same then jump to correct office id Alt+J. Need to enter required office id.
IG Ignore (open PNR again)
RTI Need to match live itinerary with ticket image
DMI To Check MCT
RHR To check remark history from GCO and C2A. After checking remark figure out
Penalty Amount, Fare Difference and total add collect
TWD/L (TKT Line No) Open Ticket

FXP/R,UP or FXQ/R,UP To save fare
FT*Tour Code To carry forward Tore code
FO*L1*B USD 72.00/ X Tax Amount Code/C Penalty To Update Fare Difference/Tax/Penalty
FM 0.00a/xo/0.00a To Update Commission
FV (Airline Code) Validating Carrier
FE Original Endorsement TO update Endorsement
TTP/Exch/rt/t1 command to exchange






Phillipines
Tianna
Gab

4UYY2R

29YQ9C