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I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB
We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll.
We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved. ,Rs1
Once the technician visits your home, issue would be resolved. ,Rs1
I want to thank you for your time and patience while resolving your concern, have an awesome day. ,rs3
Would you please confirm the error message which is coming on the TV screen? ,cp3
Are you currently at home and connected to Comcast network? ,UP2
Please provide the username you are trying to access and reason for login so that I can assist with that as well?
If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing t the person to be there on your behalf ,TP1
There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.
Navigate this link any time within 72 hours to confirm the email ID/phone number addition, once it is confirmed then you can visit Comcast site and click the forget password option or click the direct link https://idm.xfinity.com/myaccount/reset
As you stated that you will not be able to get the reset code on your mobile number on the account , I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/ seven days a week. They will help you with that for sure.
May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ? ,UP3
For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.
How may I assist you today? ,as
Please give me an opportunity to explain what features we are offering. ,OP7


     
 
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