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I'm good. Enjoying my work. Thanks for asking.
I appreciate you performed basic troubleshooting steps 👍
Please help me with the serial number of the box you have trouble facing the issue.
I am sending the refresh signals to your modem to get the current status of your modem. It will take 5 minutes to perform the task. Please stay connected.
Please help me with the serial number of the box you have trouble facing the issue.
Please help me with your reliable number so I can schedule a notification for you. Once the outage work is completed you will get the notification of restore of services.
Could you help me with your preferred email address or phone number which you have access to it and connected to your home wifi.
CABLE: I know it can be inconvenient when you can't watch your favorite shows on the TV screen as your cable is not working. Let's take a look at it together.
In order to isolate the issue and troubleshoot successfully I would like to ask you some questions so that I can give you a faster resolution, Would that be fine with you?
Would you please confirm the error message which is coming on the TV screen?
Please confirm in how many devices you are experiencing the same?
Serial Number I want to make sure we're working on the right equipment. Could you please provide the Serial Number of the cable box?
ACP: As I can check you have enrolled in ACP program and you will be getting the credit of $ 30 on your account after the approval. The $ 10 credit will get utilized for internet bill of $ 9.95 and remaining $ 20 you can use for xfinity mobile service. So it will not cost you anything.
XM
I can help lower down your internet bill up-to $20 per month consequently, savings of up-to $240 a year
If you or any of your family members move current mobile services to Xfinity. I can help sign you up for Xfinity Mobile right away and save you $ 120 year
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