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I'm so sorry to hear that I know it is my utmost priority to assist you on this. No worries, I will do the best that I can here to help you with your query and looking for the best resolution for this.
Alright, that's good to hear. However, we also need to do it here on our end to get proper documentation to every troubleshooting we will be doing and for our system to capture every internal issue may it cause.
Thank you so much for patiently waiting. What I'm going to do right now is to run a diagnostic test here on my end to determine the internal issue may it cause and if the system detect that your router is faulty that's the right time that we can send you one. I will also asking you a few questions for us to route with the best resolutions, I know that your already do some check on the line but let me run again a line test here. Is that okay with you?
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*TalkTalk engineer service fault-£50
*Openreach engineer charge- £65
*If Openreach is requested to install and replace main phone sockets, this is chargeable at £128.40
*TalkTalk Wi-Fi Extender Kit- £85
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