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Thank you for contacting Booking.com,
We understand the concern you have faced regarding the unforeseen situation with the property. Your complete happiness is our top goal.
We like to inform you that we have tried to contact Microtel Inn and Suites by Wyndham Monahans multiple times but could not reach them. We sincerely apologize for the inconvenience caused.
This kind of experience we do not want our prestigious Booking customers to face, but we will do our best to resolve your query at the earliest.
We are trying our best to connect with the property on your behalf. However, if you want, you can even contact the property directly on the phone number +14329434506 to see better results.
We appreciate your patience and understanding.
If you have any other queries or the concern persists, do not hesitate to reach out to us. We are available 24/7 at your disposal.
Whenever you need us, we're always here.
Dear Fielding,
Thank you for choosing Booking.com.
We are writing to you with regards to reservation number 2139895738 at Queens Hotel from 02nd to 03rd June 2021 for 01 night.
Please note, we reached out to the hotel on your behalf to request them to waive off the cancellation charges as a special case, however, unfortunately, the hotel has declined to waive off the charges stating that this reservation was booked with a non-refundable policy.
Whenever you need us, we're always here.
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