Notes
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- "CHATDISCONNECTED(KNOWNISSUE)" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. Please allow me a moment to assist you with this, there is no need to contact us back. Thank you!, Hugo B.
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- "-SUSPECTEDPOLICYABUSE(SPA&CPA)" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. Thank you for holding. You may have received an unusual number of refunds or Free Grub on this or previous accounts. Because of this, I’m unable to process a refund or provide Free Grub. I can escalate your account to be reviewed by a specialist. That review may take up to 7 to 10 business days. Once it’s completed you will be contacted via the email address registered on your account. There is no need to contact us back. Thank you!, Hugo B.
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- "CLEARPOLICYABUSE(CPA)-[GRUBHUB]" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. You may have received an unusual number of refunds or Free Grub on this or previous accounts. Because of this, I’m unable to process a refund or provide Free Grub. There is no need to contact us back. Thank you!, Hugo B.
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- "Diner calls back or duplicate issue-CPA-[GRUBHUB]" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. Unfortunately, I’m unable to provide you with a refund or Free Grub at this time. Your account has already been escalated to a Specialist for review. That review may take up to 7 to 10 business days. Your status has not changed. If there is a change you will be contacted via email. There is no need to contact us back. Thank you!, Hugo B.
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