Notes

Sales Session ID: df9b5fb7-e2a4-4932-9351-c41a40262b6a


Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

[Agent instructions:
1. If Yes - get customer's number or email.
2. If No - Review order summary below for accuracy (do not read out loud). Now state the following:]

That's okay, I can use our automated system to review your order summary and you can provide your approval by pressing 1 on the phone. I will email you a copy after we're done, and you will also be able to find it at xfinity.com/MyAccount. I'll be on the line, listening with you. There will be time at the end for you to ask questions before pressing 1 to approve.
[From IVR: In OneCTI, select 'Automated Verbal Approval'. See HOW11790 for detail.]

[For outbound calls only] Do I have your permission to play a recording from our automated system? [If Yes, proceed; If No, use the manual customer approval checklist in HOW11687.]

You are ordering the following services:
Ultrafast for an introductory price of $70.00 per month for 12 months and $90.00 per month for months 13-24, and then regular rates will apply, currently $109.00 per month. This service includes: Ultrafast | Download speeds up to 900 Mbps; Upload speeds up to 20 Mbps, Minimum Term Contract, Ultrafast, Xfinity Mobile Discount Eligibility;
Xfinity Flex Service at no charge. This service includes: Xfinity Flex Service;
You are also adding the following equipment and services: xFi Complete for $25.00 per month;

You are also adding the following equipment and services at no charge: Flex Streaming TV Box Rental;

Regular rates after promotional period are subject to change.

You are removing the following service: Fast;

Your estimated recurring monthly bill will be $85.46.

Your pricing includes a ($10.00) monthly discount;
Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.

You also selected the following at no charge: Getting Started Kit Delivery;

Lastly, I'll run through some important details about your order.

The offer is subject to the terms of your 12-month term contract.
An Early Termination Fee of $110.00 will apply if you disconnect your XFINITY TV, Internet, Voice, and Home services during the term of the contract. The Early Termination Fee will NOT apply if you cancel within 30 days of installation and it will decrease every month. An early termination fee does not apply if you are receiving an Affordable Connectivity Program benefit at the time of disconnection.
Your pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments using your bank account. If you cease to be enrolled in both Paperless Billing and Automatic Payments with your bank account, you will no longer receive this discount. If you change your automatic payment method to a credit or debit card, your monthly discount will be reduced to $5.

You will receive a $20 monthly multi-product discount for 24 months toward your Xfinity package if you sign up for Xfinity Mobile and activate a new line within 90 days of your order. The discount will appear on your bill within 30 days of Xfinity Mobile activation. To continue receiving the discount, you must keep Xfinity Mobile and the Xfinity Internet tier in this order or a higher tier of Xfinity Internet for 24 months. If you cancel Xfinity Mobile or Xfinity Internet, or change your Xfinity internet to a tier below the tier in this order, you will no longer receive this $20 discount.

I understand and agree that my Xfinity services, regular rates, equipment charges, taxes, fees, and other charges are subject to change at any time, with or without notice, to the extent permitted by applicable law.

You ordered xFi Complete, which includes an Xfinity Gateway modem and Unlimited Data. If xFi Complete is cancelled, the Xfinity Internet Data Usage Plan of 1.2 terabytes of data per month will apply. If you then exceed your data usage plan, we will automatically add blocks of 50 gigabytes of data for $10 each, up to a maximum of $100 per month. For more details, visit dataplan.xfinity.com.

You chose the self-installation option with the Getting Started kit. You agree that if an Xfinity technician is required to complete the installation, you will be charged a Professional Installation fee of $100. If you are charged for a Professional Installation, any shipping or installation fees for the Getting Started Kit will be automatically credited back to your account.



hhhhhh You are ordering the following services: XFINITY FLEX. The price for your package is at no charge per month.

You are also ordering:
FAST for $89.00 per month.



You will receive the following monthly discounts:
$65 X 12 XI of $24.00 per month for 12 months.


You are also adding the following equipment and services: xFi Complete at no charge for 12 months, and then regular rates will apply, currently $25.00 per month.

Regular rates after promotional period are subject to change.

Your estimated recurring monthly bill will be $65.00.