Notes

REFUND 03
Hi Tuniksha,

Greetings from Swiggy!

We would request you to accept the refund and consider it a rare and one-time occurrence.

As the compensation has been already provided, we will no longer be able to compensate for the same.

Your disappointment is understandable however, we see that you have been associated with us for quite some time and we request you to give us another chance to serve you better. Please do not lose your hope in us.

We do value your relationship with us and hope to serve you better in the future.

Please feel free to contact us at www.swiggy.com/support for any further queries.

Warm Regards,
mohini
Swiggy Support Team.
***********************COUPON>>>>>>>>
*********************coupon already processed
Dear Anam,

Thank you for writing to us about the order #138226331600

This is the FOODLOVE-RQUTWM that has already been tagged to your account as INR 773. It is a 30-day valid one-time-use coupon eligible for the item value only. You can use it to order from any restaurant listed on Swiggy. (not valid on Dominos COD orders) No other coupons can be clubbed with it.

The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon.
 
The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.
 
Please feel free to contact us at www.swiggy.com/support for any further queries.

Warm Regards,
​Mohini
Swiggy Support Team.
******************if CX WANTS REFUND BUT COUPON PROCESSED FROM OUR END
Hi ​Ramesh,

Greetings from Swiggy!

Thank you for writing back to us about order #140779233623.

We can understand that you want to proceed with refund instead of coupon but we are really sorry to inform you that, as the coupon FOODLOVE-HFVOXO is worth Rs. 34 /- is already processed from our end. Hence we are unable to reverse the coupon and initiate the refund.

We regret to inform you that we have no option left to provide any compensation at the moment. We will ensure that our services will prioritize your satisfaction with regard to your future orders.

It is a 30-day valid one-time-use coupon eligible for the item value only. You can use it to order from any restaurant listed on Swiggy. (not valid on Dominos COD orders) No other coupons can be clubbed with it.

The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon.

Please feel free to contact us at www.swiggy.com/support for any further queries.

Warm Regards,
Mohini
Swiggy Support Team.
3rd where coupon or refund ja chuka hoga

Dear Customer,

Greetings from Swiggy!

We would request you to accept the refund and coupon and consider it a rare and one-time occurrence.

As the compensation of Rs 243 has been already provided as Rs. 131 to the payment source and Rs.112 FOODLOVE-HWWBIX coupon, we will no longer be able to compensate for the same.

Your disappointment is understandable however, we see that you have been associated with us for quite some time and we request you to give us another chance to serve you better. Please do not lose your hope in us.

We do value your relationship with us and hope to serve you better in the future.

Please feel free to contact us at www.swiggy.com/support for any further queries.

Warm Regards,
Swiggy Support Team.