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Hi Chris,
Here are my notes for today.
https://notes.io/qazBn
****Connecteam Checklist update***
1. I received and validated 1 cleaning report Emily today. The unit looks clean and ready for check-in
2. Made a follow up with Tara
3. Emily reported unexpected cleaning issue @ Apt. C Notre dame
**Airbnb**
1. Submitted 1 damage claim under Victoria's account.
________________________________________________________________________
Guest: Stefania
Reservation date: August 22-25th
Issue: Guest was moved to another unit due to double booking. However, guest doesn't like the alternative listing and decided to leave.
Notes: Advised guest to cancel the reservation and refund will be provided.
I did not provide refund yet because the guest did not cancel the reservation.
________________________________________________________________________
Guest: Lauren
Issue: Cancelled her reservation because she's unhappy with the neighborhood. She also claims that door was covered with wet paint. True or not we can deny it and uphold our cancellation policy if she contacts Airbnb.
Please let me know if there's anything I need to improve or do better. Take care and Good night!
Regards,
Mira
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