Notes

- "CHATDISCONNECTED(UNKNOWNISSUE)" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered. It seems the chat was accidentally disconnected. We would still like to help!. Please visit https://www.grubhub.com/help/contact-us to start another chat. Thank you! Hugo B.
- "CHATDISCONNECTED(KNOWNISSUE)" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. Please allow me a moment to assist you with this, there is no need to contact us back. Thank you!, Hugo B.
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- "-SUSPECTEDPOLICYABUSE(SPA&CPA)" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. You may have received an unusual number of refunds or Free Grub on this or previous accounts. Because of this, I’m unable to process a refund or provide Free GrubThere is no need to contact us back. Thank you!, Hugo B.
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- "CLEARPOLICYABUSE(CPA)-[GRUBHUB]" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. Thank you for holding. You may have received an unusual number of refunds or Free Grub on this or previous accounts. Because of this, I’m unable to process a refund or provide Free Grub. I can escalate your account to be reviewed by a specialist. That review may take up to 7 to 10 business days. Once it’s completed you will be contacted via email. There is no need to contact us back. Thank you!, Hugo B.
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- "Diner calls back or duplicate issue-CPA-[GRUBHUB]" - Hi, Grubhub here! Thank you for bringing this issue to my attention, and I apologize for any inconvenience that you have encountered., it seems the chat was accidentally disconnected. I'm sorry for the whole situation. I understand it's quite a frustrating experience to go through. Unfortunately, I’m unable to provide you with a refund or Free Grub at this time. Your account has already been escalated to a Specialist for review. That review may take up to 7 to 10 business days. Your status has not changed. If there is a change you will be contacted via email. There is no need to contact us back. Thank you!, Hugo B.
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--------------------------------------------WAIT--------------------------------------------------------
- "WAIT" - Thank you for your patience, I do apologize for the wait. I'm still working on this for you.
- "WAIT" - Thank you so much for your patience. I'm still working on this, please allow me a few more minutes.
- "WAIT" - I apologize this is taking longer than expected. I'm still looking for the information, please bear with me.
- "WAIT" - I really appreciate your patience, I'm still working on your resolution.
- "WAIT" - I apologize for the waiting. It shouldn't be too much longer!
- "WAIT" - Please give me a moment to review your order and to assist you with this situation. I apologize for the waiting.
- "WAIT" - I am reviewing the information in the system, one moment, please. I do appreciate the patience from you part.
- "WAIT" - One moment, please. I will check if that is possible.
- "WAIT" - Thank you for your patience, I am checking if we can honor your request. One moment, please.
- "WAIT" - Sorry for the long wait. I'm still working on this.
- "WAIT" - I'm afraid this is going to take me a long time to verify if we can honor your request. If you prefer I can send you an email with the resolution that I'm able to provide you with once I have it ready for you.
----------------------------------ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS---------------------------
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS1" - I politely ask you to please refrain from the usage of the inappropriate language, I would like to continue to help you.
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS2" - I'm giving you a second warning, Please refrain the usage of inappropriate language, I will need to end this chat if this continues.
- "ABUSIVEANDINAPPROPRIATELANGUAGEFROMCUSTOMERS2" - I am sorry but I will need to end this chat due to inappropriate language. Thank you and have a nice day.
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-------------------------------------END THE CHAT-------------------------
You're very welcome! Is there anything else I could help you with today?
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Are you still there?
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Since I have not heard from you in some time, I'm going to end our chat. If you need any further assistance, feel free to chat back in.
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Alright. If there is nothing else that I can do for you I hope you have a wonderful rest of your day. Thanks for chatting in!
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Alright. Please be sure to rate this chat once this interaction has ended within the chatbox. I hope you have a wonderful rest of your day. Thanks for chatting in!