Notes

Glad to hear that!
I'm good. Enjoying my work. Thanks for asking.
I appreciate you performed basic troubleshooting steps 👍
Just to confirm we have modem with CM MAC address

While working on your account I found and awesome deal, Currently you have speed of 100mbps which we can upgrade to 300mbps in just $ 10 additional.

Normally speed upgrade from 100 to 900 cost around $40 extra what I can help you avail it for $10 only.

Looks like the modem file is not updated automatically. Let me update it for you. It's should take me just a minute to confirm your device is fully provisioned.

Meanwhile the system is ruining the task I would you like to share few promotions running on your account. Would you like me to share it with you?

As I check on your account you are eligible for Xfinity mobile services I can help sign you up for Xfinity Mobile right away and get you free Samsung A13.

Rest assured I have made the necessary changes to your account so you won't face the same issue in future and enjoy our services seamlessly.

Please help me with the serial number of the box you have trouble facing the issue.
I am sending the refresh signals to your modem to get the current status of your modem. It will take 5 minutes to perform the task. Please stay connected.
Please help me with the serial number of the box you have trouble facing the issue.
Please help me with your reliable number so I can schedule a notification for you. Once the outage work is completed you will get the notification of restore of services.
Could you help me with your preferred email address or phone number which you have access to it and connected to your home wifi.
CABLE: I know it can be inconvenient when you can't watch your favorite shows on the TV screen as your cable is not working. Let's take a look at it together.
In order to isolate the issue and troubleshoot successfully I would like to ask you some questions so that I can give you a faster resolution, Would that be fine with you?
Would you please confirm the error message which is coming on the TV screen?
Please confirm in how many devices you are experiencing the same?
Serial Number I want to make sure we're working on the right equipment. Could you please provide the Serial Number of the cable box?

ACP: As I can check you have enrolled in ACP program and you will be getting the credit of $ 30 on your account after the approval. The $ 10 credit will get utilized for internet bill of $ 9.95 and remaining $ 20 you can use for xfinity mobile service. So it will not cost you anything.


PAYMENT Arrangment

As a customer myself I would to help you restore the services today however since the system have verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

Payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangement that already been given to you. Another option that you can try is to speak with our collections team for a different payment plan.

It is never our intention to deny or deprive you with any extension and the current status of the account limits us to do so. I am hoping for your compas sionate understanding that we follow certain mandates and we also bound to a certain limit like a normal person.

I understand your situation as I also live within a budget. I know this is not an easy situation for you and I am doing all the possible options here to extend the payment, though the account reached the maximum days of delinquency

I hope you will not take this against me as I only want to be transparent and ensure to resolve your issue without giving false information. I know that we sometimes go through rough times and I'm hoping that you get through the situation favorably.

I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.

We have done our best to process your request . We have exhausted our resources, but we are getting the same result since your account is in a maximum days of delinquency. For us to reactivate your services again, the payment of the past due balance should be processed. Once you have done the payment, your services will be automatically get restored.

However in as much that we would like to extend or set up a payment extension in your account, the full past due balance has been settled. This is because your account has reached the maximum days where we can set up an extension and the maximum days of delinquency. But no worries, let me partner this one with my supervisor to check if we can do something.

As of this moment, your account no longer allows us to set-up a new arrangement and needs us to settle the full past due first before it allows us to restore the services.

We understand that many customers are experiencing financial hardship that makes it hard to pay their bill, and we want to provide flexible payment options for those who are eligible. You are eligible for installment plan so service will remain active.