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I'm good. Enjoying my work. Thanks for asking.
I appreciate you performed basic troubleshooting steps 👍
Just to confirm we have modem with CM MAC address
While working on your account I found and awesome deal, Currently you have speed of 100mbps which we can upgrade to 300mbps in just $ 10 additional.
Normally speed upgrade from 100 to 900 cost around $40 extra what I can help you avail it for $10 only.
Looks like the modem file is not updated automatically. Let me update it for you. It's should take me just a minute to confirm your device is fully provisioned.
Meanwhile the system is ruining the task I would you like to share few promotions running on your account. Would you like me to share it with you?
As I check on your account you are eligible for Xfinity mobile services I can help sign you up for Xfinity Mobile right away and get you free Samsung A13.
Rest assured I have made the necessary changes to your account so you won't face the same issue in future and enjoy our services seamlessly.
Please help me with the serial number of the box you have trouble facing the issue.
I am sending the refresh signals to your modem to get the current status of your modem. It will take 5 minutes to perform the task. Please stay connected.
Please help me with the serial number of the box you have trouble facing the issue.
Please help me with your reliable number so I can schedule a notification for you. Once the outage work is completed you will get the notification of restore of services.
Could you help me with your preferred email address or phone number which you have access to it and connected to your home wifi.
CABLE: I know it can be inconvenient when you can't watch your favorite shows on the TV screen as your cable is not working. Let's take a look at it together.
In order to isolate the issue and troubleshoot successfully I would like to ask you some questions so that I can give you a faster resolution, Would that be fine with you?
Would you please confirm the error message which is coming on the TV screen?
Please confirm in how many devices you are experiencing the same?
Serial Number I want to make sure we're working on the right equipment. Could you please provide the Serial Number of the cable box?
ACP: As I can check you have enrolled in ACP program and you will be getting the credit of $ 30 on your account after the approval. The $ 10 credit will get utilized for internet bill of $ 9.95 and remaining $ 20 you can use for xfinity mobile service. So it will not cost you anything.
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