Notes
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Issue Name - Delay In delivery/shipping
Voice Of Customer (VOC) - cx wants to know the product delivery status
Action Taken (Resolution Provided) -As per the updates from the team side,cpd was not breached so told cx that there was some unforseen issue from the seller side thats why your product was delay in delivery so told cx to wait as on or before 31 Aug 2022 logistic team will definitely try to delivered this product to you. and cx ready to wait and mark the case wfiu
Called On - 9138368392
Issue Name - DID and DIS
Voice Of Customer - Cx want about order staus.
Action Taken ( Resolution Provided ) - Ask cx to wait on or before 7pm today as today OFD mark, cx agreed to wait, hence mark follow up for next day.
Action Taken - In previous notes agent mentioned that "TOLD CUSTOMER TO EITHER WAIT ON OR BEFORE 23 AUG 22 (OTAT) AS THE TEAM WILL DEFINITELY TRY THEIR BEST TO PROVIDE HIM CORRECT RESOLUTION RELATED TO HIS ISSUE OR INCASE THE CX DOES NOT WANT TO WAIT HE CAN PLACE A FRESH ORDER AGAIN. ALSO INFORMED CUSTOMER ABOUT THE PRODUCT PRICE COMPENSATION SCENARIO IN DETAIL. ALSO THE SHIPPING CHARGES
THE CX CHOSE TO WAIT HENCE INFORMED TO CX TO WAIT ON OR BEFORE 23 AUG 22". Hence i am mark case as wfiu till 23 August 2022
Called On -7876048248
Issue Name - DID and DIS
Voice Of Customer -cx agree to place fresh order
Action Taken ( Resolution Provided ) -as per all dates are breached and there is no any new update on tracking id hence request to place a fresh order and mark case as solved. but unable to solve so form filled
Called On -7702239469
Issue Name - DID and DIS
Voice Of Customer -cx agree to place fresh order
Action Taken ( Resolution Provided ) -as per all dates are breached and there no any new update on tracking id hence request to place a fresh order and try to solve but unable to solve so form filled
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