Notes

Hi, Good Morning! I am Nusrat. How can I help you today?
Hi, Good Afternoon! I am Nusrat. How can I help you today?
Hi, Good Evening! I am Nusrat. How can I help you today?

How may i assist you?
Main apki kya help kr sakta hu ?

opening-hindi

Namaskar! Mai Nusrat apki aaj kya help kr skta hu?
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closing-hindi

info given-

I am glad that I was able to help you with the required information.It was nice talking to you. Thank you! Have a nice day.

Apki help krne me mujhe khushi hui! Aapse baat krke acha lga ,humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

issue escalated-
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

no response-
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!

Apke taraf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.







=========================================================================================================

asking details-

Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Good Afternoon!

asking details hindi-

Aap apna register mobile number ya order id batye taki main check karke aapko jankari de saku.

May I know the order name or the order ID which you are asking about?







I am unable to fetch any account from given details. Please provide the correct details.

Di gayi jaankari se koi bhi account nhi mil paya, kripya sahi jaankari dijiye.

Are you talking about this order?

Aap isi order ki baat kr rhe hai?

Please share your Email ID for the further updates.

Please apni Email ID share kre taki apko order ke regarding further updates de ske.







=========================================================================================================

hold-

Please give me a moment, I will check it for you.

Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.






Thanks for confirming! PLease allow me sometime to check information for you.

Order confirm krvane ke liye dhanyavad. Ap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.






Thank you for sharing detail with us! Please allow me sometime to check information for you.


Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

hold 2

I apologize for the delay, I am still working on your concern! Please allow me some more time!

Maafi chahuga jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.


unhold-

I appreciate your patience.

elaborate concern-

Please elaborate your concern clearly so I can better assist you.

Apse request kruga ap apna concern vistaar mai btaye.

reminder-

Just a reminder for you to answer.

Ye apko jawab dene ke liye ek reminder.

I hope we are connected.
=========================================================================================================

further assistence-

Is there anything else i may assist you?

Kya iske alawa main apki aur koi sahayta kar sakta hun?

how are you-

I am fine, thank you for asking. I trust you and your family doing well!

Main theek hoon, puchne ke liye dhanyavaad. Mai asha karta hu ap or apke parivaar mai sab ache honge.

snapdeal related-

If you have any concern / query related to Snapdeal please share so that I could assist you.

Agr apka snapdeal k related koi concern h to btaiye, mujhe khushi hogi apki help krke.






For Snapdeal related queries, feel free to reply us, we assure that we will assist you better.Thank you for contacting us! Have a good day!

images-

We are unable to check any image or screenshot.

Maafi chahte hai hum koi bhi image ya screenshot check nahi check kar skte.

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where is my order -

( NOT SHIPPED)
Aapaka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
saath hee, main ab aapaka case manager hoon jo aapake order ki samay par delivery sunishchit karega. main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <Date> par ya usse pahale aap tak pahunch jae.

(SHIPPED)
Main dekh sakata hoon ki aapka order transit mein hai aur main aapka case manager hoon or mai aapke order ki samay par delivery sunishchit karunga. main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

(NOT shipped for lockdown)

Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. As you already know govt impose lockdown in your area might it will we delay but I will work hard to ensure it reaches you on or before 07 May-09 May.

(NOT shipped for lockdown in Hindi)

Aapka order jald hee bhej diya jaega aur aapko email aur sms ke dwara update milega.
saath hee, main ab aapka case manager hoon jo aapke order ka samay par delivery sunishchit karega. jaisa ki aap pahle se hee jaante hain ki sarkaar aapke area mein lockdown kar rahee hai, to hamen delay ho sakta hai prantu main yah sunishchit karne ke lie kadee mehanat karoonga ki yah <Date> par ya usse pahle aap tak pahunch jae.

(Shipped for lockdown)

Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As you already know govt impose lockdown in your area might it will we delay. But, Your order is in Transit and will reach on or before "Delivery Date" as promised.

You can also track your order by clicking here . https://m.snapdeal.com/myorders

(Shipped for lockdown in Hindi)

Main dekh sakata hoon ki aapka order transit mein hai aur main aapka case manager hoon or mai aapke order ka samay par delivery sunishchit karunga. jaisa ki aap pahle se hee jaante hain ki sarkaar aapke area mein lockdown kar rahee hai, to hamen delay ho sakta hai prantu main yah sunishchit karane ke lie kadee mehanat karoonga ki yah <date> par ya usse pahle aap tak pahunchya jaye.
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders




(OUT FOR DELIVERY)

I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team.

Also, I am your case Manager now who will take care delivery of your product. I request you to please wait till end of the day. Please be rest assured.






Main dekh sakata hoon ki aapka order abhi "delivery ke liye nikla hua hai" aur aapko jald hee courier teem se ek call praapt hoga.
saath hee, main ab aapka case manager hoon jo aapke order ki dekhbhaal karunga. kripya nishchint rahen or Apse request kruga ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order apko jald se jald deliver kraya jaye.





Don't worry, our courier partner will call you soon regarding delivery.

Nischint rahe, courier partner apko jaldi hi contact krenge apka order deliver karne ke liye.






================================================================================================

(ORDER LATE )

Your product is slightly delayed in shipping but no need to worry, As I am your case Manager now who and will ensure timely delivery of your product. We will revert you for this within 24-48hrs via email/sms.


Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ka case manager hoon jo aapke order ki samay par delivery sunishchit karunga. or hum apko iske liye revert krenge 24-48hrs k andar email/sms dwara.





========================================================================================================

(escalation FOR DELIVERY)

I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.

Main apki chinta ko seedhe uchch adhikari tak pahuncha raha hoon aur main apke khaate ko vyaktigat roop se sameeksha karoonga aur sunishchit karoonga ki apka order jald se jald diya jaega.






I assure you I am personally working on your concern. Also I have highlighted your concern to the higher authority. I request you to please wait for 24-48hrs. We will revert you soon via email/sms.

Ap nishchint rahe mai apki complaint pr khud kam krunga or main apki chinta ko seedhe uchch adhikari tak pahuncha raha hoon. Mai apse request krunga ki ap 24-48hrs ka wait kre or hum apko iske liye update krenge email/sms dwara.





===========================================================================================

UD

(ASKING UNDELIVERD REASON)

Jesa ke check kar pa raha hoon apke product ke delivery abhi tak nahi ho pae hai maafi chahunga apko preshani hui, apka product Address issue ke karan deliver nhi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi delivery ke regarding.



Jesa ke check kar pa raha hoon apke product ke delivery abhi tak nahi ho pae hai maafi chahunga apko preshani hui, apka product Out of delivery area ke karan deliver nhi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi delivery ke regarding.


(UNDELIVERD)


The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will try to deliver your order within 24-48hrs.

You can also track your order by clicking here https://m.snapdeal.com/myorders






Jaisa ki check kar paye hai, Kuch courier reason ke karn order ko deliver nhi krwa paye hai or hum asuvidha ke lie Maafi maangte hain. Apka concern update kar diya gya hai or hmari taraf se puri koshish ke jaegi ki apke order ke liye delivery attempt dubara karwaya jae or hum koshish karenge ki apka order apko 24-48 hours ke andr deliver kraya jaye
ap apne order ko track kar skte hai yha is link se
https://m.snapdeal.com/myorders

=========================================================================================================


apology and revert-

(REVERT)
I apologize for the inconvenience you have experience
As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

Maafi chahunga apko preshani hui.
jaisa ki mai check kar paa rha hu apke order ki complaint bni hui hai or ham ispe regular kaam kar rhe hai iske liye ham apko revert krenge apki email/sms pe 24-48 hrs mai


Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 hours we will update you with sms or email.






Maafi chahunga apko preshani hui, Apki request register krdi gayi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske apse request krunga ki ap 24 to 48 hours ka wait kre apko team ke end se update kiya jaiga.


I apologize for the inconvenince caused to you. I request you to please wait for 24-48hrs we will revert you soon via email/sms.






Apko jo asuvidha hui hai uske liye maafi chahte hai. Apse request krunga ap wait kre hum apko iske liye revert krenge 24-48hrs k andar email/sms dwara.

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cancellation-

(CANCELLATION BY US)

cancellation on cx voc
Maine apka order cancel kar diya hai apko iski jankari apke phone mai praapt ho jayegi.
jaise he hamari taraf se amount initiate hoga uske bad <refund tat> dino mein apke account me reflect krega.

cancellation after shipped-

Jaisa ki mai check kar paa rha hu apka order cancellation stage pe nhi hai. kuki order shipped ho chuka hai apse request kruga apko order ki delivery ke liye call aye to ap order lene se mna kar de apka order cancel ho jayega.
Jaisa he apka order cancel hoga hmari taraf se apka amount 6 dino mai initiate kar diya jayega or apke account mai <refund tat> mai aa jayega.



WHY WAS MY ORDER CANCELLED


As checked your order got cancelled due to technical issue.

I am really sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.






I request you to please place a new order again. We will try to deliver your order again.


Jesa mai dekh pa rha hu apka order kisi technical issue k karan cancel hua hai or mai apse request krunga ki ap new order place kre hum puri koshish krenge apka order jald se jald deliver krne ki.

Apko jo asuvidha hui hai uske liye maafi chahte hai.


=========================================================================================================

(RTO)
Maafi chahunga apko preshani hui hamare courier partner kayii prayaaso ke baad bhee aapka order dene mein saksham nahin the isliye yeh order wapis ho chuka hai apse request kruga ap naya order place kare hamari puri koshish rahegi apka order jald se jald ap tak pahunchaya jaye.

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(pickup scheduled already)

Mai dekh sakta hu apke order ka pickup schedule ho rakha hai or puri koshish rahegi ki apka order ane wale 2-3 din me pickup krva liya jaye.

(PICKUP rescheduled)

Maafi chahunga apko preshani hui.
Apka concern update kar deya gya hai, aana wale 2-3 din ke andar puri koshish rahegi apke order ka pickup jald se jald kraya jaye.

Pickup complaint

Sorry, that you are facing such issue. I have registered your complaint regarding this and we will try to pickup your within 2-3 days through----------courier partner. I request you to please handover your order to the courier partner with original packaging and invoice.

Asuvidha ke liye maafi chahte hai, Apki complaint register krdi gyi hai. Hmari puri koshish rahegi ki apka pickup 2-3 din me krva diya jay, ye pickup------------ courier partner ke dwara krvaya jayega. Apse request hai ki ap apna courier original packaging or invoice ke sath courier boy ko handover kre.

Pickup apuc

Mai samjh sakta hu apke order ka pickup ho chuka hai or mene apka concern update krdiya hai. Ap nishchint rahe hum apko iske liye revert krenge 72hrs me email/sms pr.

I can understand that your order is picked up. Don't worry we will revert you for this within 72hrs via email/sms.


(OUT FOR PICKUP)
Main dekh sakata hoon ki hmare courier partner abhi pickup ke liye nikle hue hai aur aapko jald hee courier teem se ek call praapt hoga. kripya nishchint rahen or Apse request kruga ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order ka pickup jld se jld kraya jaye.

(PICKUP REASON)
Jesa ke check kar pa raha hoon apke product ka Pickup abhi tak nahi ho paya hai maafi chahunga apko preshani hui, apka product <REASON> ke karan nahi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi Pickup ke regarding.

(Pickup For lock down)

There is a delay in pickup of your product due to lockdown imposed by Govt. We apologies and will pick your product as soon as situation improves.

(Pickup For lock down hindi)

Sarkaar dwara lagye gye lockdown ki wajah se order ko pickup karene mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sthiti mein sudhaar hota hai ham jld he apke order ka pickup karege.

refund-
=========================================================================================================

(REFUND IN TAT)
Jesa ke check kar paa raha hoon apka amount hmari tarf se <Date> ko initiate kiya gya hai. Apka bank apke account mai reflect karne ke liye adhiktam samay 7-10 Business Days ka leta hain.
chinta mat kijiye, apka amount jald he apke account mai bhe reflect ho jaega.





Agar apko diye gye samay ke anusar apka amount apke account mai reflect nahi hota hai to aap hame sampark kare ham apke help karenge hame apke help karne mai behd khushi hoge.

(REFUND NOT IN TAT)
Jesa ke check kar paa raha hoon apka amount hmarae tarf se <Date> ko initiate kiya gya hai.
Maafi chaunga abhi tak apke account mai apka amount reflect nahi hua hai. Apse request karunga please aap ek baar apne bank se iske regarding contact kare is reference no. ke sath 018218986441


Agar bank se apko iske regarding help na mile to aap please hamse dubara contact kijiye apki help ke jaegi hame behadh khushi hogi apki help karne mai. or hum iske liye apko 24-48hrs mai revert bhi krege apki email/sms pe.
=========================================================================================================

FRAUD-

(FAKE OFFER QUERY)
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.
Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga.
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai or inke upr sakht action liya jayega.
=========================================================================================================

verification-

(ORDER VERIFICATION)
Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 6 PM ) or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.


I apologize for the inconvenince caused to you. As I can see your order has been cancelled Due to COD verification failed. I request you to please place a new order after sometime with some other payment method.






Asuvidha k liye maafi chahta hu lekin jesa mai check kr paya hu apka order COD verfication me fail hua hai isliye apse request krunga ki ap kuch samay bad dobara order place kre kisi or payment method k sath.

=========================================================================================================

(SNAPDEAL GUARANTEE)
Snapdeal ek market place hai, jahaan aapke jaise khareedaar hamaare platform par hamaare vikretaon dvaara is tarah ke vastuon ko khareedate hain.
ham keval un vikretaon ko parishram apoorvak anumodit aur protsaahit karate hain, jin par aapko aparaajey keematon par uchch-gunavatta vaalee vastuon ko bechne ke lie bharosa kiya ja sakata hai.





hamane hardware ya software muddon ke lie maanak nirmaata kee warranty ke tahat adhikaansh utpaadon ko cover kiya hai, jahaan kaheen bhee laagoo ho. yadi aap hamaare kisee bhee vaapsee yogy utpaad se santusht nahin hain, to aapke bhugtaan kee suraksha sunishchit karane ke lie hamaare paas 7 din kee aasaan vaapsee neeti hai.
hamen aapkee madad karane mein khushee hogee.
=========================================================================================================

(PROMO DISCOUNT)
You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 8% discount of product price.


(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 8% ka discount milega product ke price ka.

I would like to inform you the coupons discount depend upon the value of the product you will get the upto 100 discount according to the product price and the maximum discount you can avail is 8% of the coupons value .you will get this by playing spin a wheel game running in our official application or you can get scratch a coupon just you have to copy the code you will get the have to apply the same code on apply coupon option you will find on payment page while selecting the payment mode



Btana chaunga ki apko coupons receive hote h jiski value upto 100 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 100 rupees tak hota hai.


(PROMO DISCOUNT)

You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 8% discount of product price.


(PROMO DISCOUNT IN HINDI)
Sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 8% ka discount milega product ke price ka.


coupon-100

I would like to inform you the coupons discount depend upon the value of the product you will get the upto 100 discount according to the product price and the maximum discount you can avail is 8% of the coupons value .you will get this by playing spin a wheel game running in our official application or you can get scratch a coupon just you have to copy the code you will get the have to apply the same code on apply coupon option you will find on payment page while selecting the payment mode

Btana chaunga ki apko coupons receive hote h jiski value upto 100 hoti h isme maximum discount price ka 8% hota h aur jo maximum discount diya jata h vo 100 rupees tak hota hai.




=========================================================================================================


(PRICE PROTECTON)
If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

(PRICE PROTECTON IN HINDI)
Agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kar sakte hai. Apse request krunga ki aap [email protected] par ek mail kare jiske subject me 'Price Protection' mention kare aur mail me us product ki order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kare. Jese hi aap mail share krenge, hamari team apko 24 hours me revert back karegi.
=========================================================================================================

(Dispatch charges)
I would like to inform you that free delivery offer is for prepaid orders as you have used cash on delivery so I am really sorry but you are not eligible for this .
If you wish to avail this exciting offer you may cancel this order and place this order through prepaid mode of payment.

(WANTS TO CHANGE EMAIL)
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
=========================================================================================================

(ASKING BANK DETAILS IN ENGLISH)
As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to please share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.

(ASKING BANK DETAILS IN HINDI)
Jaisa ki mai check kar paa rha hu apke order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nahi hai. Apse request krunga ap apni bank details [email protected] ke madhyam se share kare or uske baad ham apko iske liye revert krege apki email/sms pe 24-48 hrs mai.
=========================================================================================================

ASSURANCE-
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem.
Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Your concern is justified and i understand how you are feel ing right now. But be assured i will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.

Aapki chinta uchit hai aur main samajhata hoon ki aap abhi kaisa mehsoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoonga. aap ki chat mere pas aayi hai isliye ab meri zimmedari hai ki main apki madad karoon.

=========================================================================================================
(PSAC Covid-19)

Sir, There is a delay in delivery of your product due to lockdown imposed by Govt. We apologies and will deliver your product as soon as situation improves.

You can also track your order by clicking here https://m.snapdeal.com/myorders

(PSAC Covid-19 hindi)

Sarkaar dwara lagye gye lockdown ki wajah se order ko deliver krane mai delay hua hai. Maafi chahte hai asuvidha ke liye, jaise hee sthiti mein sudhaar hota hai ham jld he apke order ko deliver karege.

Ap isko track kar sakte hai ish link pe click karne ke baad https://m.snapdeal.com/myorders

=========================================================================================================

ADDRESS CHANGE-


Maafi chahunga jesa ki mai check kr paa rha hu apka order shipped ho chuka hai, isliye mai apka address change krne me asamarth hu. Apse request hai ki jab courier boy apko delivery k liye call kre to ap uske sath co-ordinate krle.



Apka address apki request pr change krdiya gya.


=====================================================================================================


(CALL BACK REQUEST)
Sir, I would be able to response you over chat only, I would like to request if you can share your concern via chat. I will be happy to help here.

Main aapase keval chat karane ke lie pratikriya de paoonga, main aapase anurodh karana chaahoonga yadi aap chat ke maadhyam se apanee chinta saajha kar sakate hain. mujhe yahaan madad karane mein khushi hogi.

Sir, If you want you can also contact our support team on 9212692126 for any quarries related to snapdeal and our team will be definitely provide you with the best possible resolution. You can also choose call me now option in my order section.

Agar aap call pai baat karna chahtai hai to ye hmara customer care number hai 9212692126. Aap is par support team se sampark kar sakate hain aur hamaari team aapako sabase achchha sambhav sankalp pradaan karegi. Ya aap my order section mai jakr call me now ka option select kar saktai hai hmari team ki taraf sai aapko call ajayegi.

=========================================================================================================


RETURN RELATED-

Kya mai jaan sakta hu ki ap ise return ku krna chahte hai?


As I can see, Only refund is available for this order I request you to please take your refund and place a new order. We will try to deliver your order at the earliest.

Jesa mai check kr pa rha hu apke order k liye sirf refund hi available hai. Ma apse request krunga ki ap apna refund le or new place kre hum koshish krenge apka order jald se jald deliver krne ki.

===============================================================================================

CATP


I am really sorry but due to this reason I am unable to take your return request. as this product is not eligible for the return according to our return policy.


Maafi chahte hai is reason k wajah se apka order return nhi kr payenge, apse request hai ki ap mujhe btaye is k ilava order me kya dikkat aa rhi hai taki mai apki help kr saku.


Asuvidha k liye maafi chahte hai lekin apko btana chahunga ki is reason k karan ye product hmari return policy k according return k liye eligible nhi hai.



I have taken your valuable feedback and make sure this will not happen again in future.I apologize for the inconvenience caused.


Asuvidha k liye maafi chahta hu. Mene apka valuable feedback leliya hai or mai is bat ka dhyan rakhunga ki dobara apko esi pareshaani na ho.


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MANUAL PICKUP

Maafi chahta hu jesa mai dekh pa rha hu apke area me pickup facility available nhi hai isliye mai apse request krunga ki ap apna order hme kisi national courier k through send kre. Jese hi hume apka order receive hoga hum apko iske liye revert krenge 24-48hrs k andar email/sms k dwara.
Sath hi apse request krunga ki ap hume apni courier receipt [email protected] pr share kre.

Address
Baba Express ECOM Pvt Ltd.
Pl 105/2 House 2,
Akash Villa Canal Road
B/h Mulla Dying Mill
Nr Parle Biscuit Godown
Village Bhanodara,
Sachin
Taluka Chorasi
Surat - 394230



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FAKE COMMITMENT

I am really sorry but I am unable to make any fake commitment to you as you are our valuable customer. I request you to please wait we will revert you soon regarding this.

Maafi chahta hu lekin ap hmare valuable customer hai isliye mai apko koi bhi fake commitment nhi kr sakta. Apse request krunga ki ap intezaar kre hum apko iske liye jald hi revert krenge.


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PAYTM OFFER-

PAYTM

Sure, we are providing the offer for using the paytm wallet
Please find below T&C’s for the same.

1. This offer is funded by Paytm itself.
2. Minimum transaction amount to claim the offer is Rs 500. (offer valid till 24th july only.)
3. Customer will get the scratch card after 30 days of the transaction in which he will get minimum cash back amount of INR 30 upto INR 150.



4. The scratch card will be visible on Paytm APP itself.


paytm hindi

Apko batana chahunga ham apko paytm wallet se offer provide kar rahe hain.

Jiske liye T&C Ye hain.

1. Ye offer paytm se payment karne par hi hain.
2. Minimum transaction amount 500 rahega. (Offer start date 25 may se 24 jul tak rahega ye offer ek hi baar use karne kai liye valid.)
3. Transaction karne kai baad apko 30 din kai baad ek scratch card milega jisme minimum jo cash back RS. 30 se leke RS. 150 tak rahega.
4 Scratch card paytm app pe check kar sakte hai

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Gamezone

* This is to inform you thatall the gamezone coins are converted into snapcash. Minimum balance for converstion is one coin in gamezone account.






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cOURIER CONTACT NO,

BLUDART --- 18602331234 https://www.bluedart.com/tracking
ECOM --- +91-8376888888
FEDEX --- 18004194343
DELHIVERY --- +91 (124) 6719500
XPRESSBEES --- 020-49116100 https://www.xpressbees.com/track


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TAGGING-

Whatsapp Chat ID –
———————————-——————-
Issue –
Action Taken – replied on whatsapp
Communication –



Whatsapp Chat ID –
———————————-——————-
Issue –want to know about order
Action Taken – No response
Communication – cx not responding//chat resolved


Whatsapp Chat ID –
———————————-——————-
Issue – Want to know order details
Action Taken – replied on whatsapp
Communication – info shared regarding within sla



Whatsapp Chat ID –
———————————-
Issue –Wants urgent delivery
Action Taken – replied on whatsapp
Communication – info shared//ask to wait try to deliver product asap



Whatsapp Chat ID –
———————————-
Issue –Where is my order?//ofd
Action Taken – replied on whatsapp
Communication – info shared//ofd//ask to wait till eod



Whatsapp Chat ID –
———————————-——————-
Issue – order late
Action Taken – replied on whatsapp
Communication – complaint taken//ask to wait 24-48hrs


Whatsapp Chat ID -
———————————-——————-
Issue –want to know about refund
Action Taken – replied on whatsapp
Communication – ask for wait 24-48hrs



Whatsapp Chat ID -
———————————-——————-
Issue –Want to know about refund
Action Taken – replied on whatsapp
Communication – complaint taken//ask to wait 24-48hrs



Whatsapp Chat ID -
———————————-——————-
Issue –Cx want to know about return request
Action Taken – replied on whatsapp
Communication – ask for wait 24-48hrs



Whatsapp Chat ID –
———————————-——————-
Issue –order marked undelivered
Action Taken – replied on whatsapp
Communication –delivery rescheduled//fndr filled//ask to wait 24-48hrs



Whatsapp Chat ID –
———————————-——————-
Issue – rto
Action Taken – replied on whatsapp
Communication – info shared//ask cx to place new order



Whatsapp Chat ID –
———————————-——————-
Issue –Manual pickup
Action Taken – replied on whatsapp
Communication –ask to send courier manually/ask to share courier receipt



Whatsapp Chat ID –
———————————-——————-
Issue – pickup
Action Taken – replied on whatsapp
Communication – info shared try to pickup within 2-3 days//RL filled



Whatsapp Chat ID –
———————————-——————-
Issue – pickup apuc
Action Taken – replied on whatsapp
Communication – info shared //ask to wait 72hrs //RL filled




Whatsapp Chat ID –
——-——————-
Issue –why was my order cancelled?
Action Taken – replied on whatsapp
Communication – order cancelled/info shared//ask cx to place new order




Whatsapp Chat ID –
——-——————-
Issue –want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared//ask to refuse at doorstep//request taken
name-gurpreet



Whatsapp Chat ID –
——-——————-
Issue –want to cancel the order
Action Taken – replied on whatsapp
Communication – order cancelled/info shared



Whatsapp Chat ID –
———————————-——————-
Issue –cx need invoice
Action Taken – replied on whatsapp
Communication –info shared//cx agree



Whatsapp Chat ID –
——-——————-
Issue –want to change address
Action Taken – replied on whatsapp
Communication – /info shared//soft denial//order shipped//ask to co-ordinate with courier boy
name-gurpreet



Whatsapp Chat ID –
——-——————-
Issue –want to change address
Action Taken – replied on whatsapp
Communication – /info shared//address changed successfully//cx agree



Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//pdwp
Action Taken – replied on whatsapp
communication- ask to wait 6 days// info share// complaint taken// replied on whatsapp



Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update// info share// replied on whatsapp



Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp



Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- info shared//catp//soft denial given//complaint closed