Notes
Notes - notes.io |
CALLER: Mary Merchant
ISSUE: No picture
STEPS TAKEN: Ran troubleshooting
REMARKS: Cus asked for a credit and promised him $57 max for the inconvenience.
- processed the credit $57
TICKET:
CONTACT NO.: (617) 513-7997
ACC NO.: 8773105140166336
SN: 0083
CMAC:
1492
6175137998
------------------------
CALLER: Darice Mclellan
ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093487015
CONTACT NO.: (860) 202-6209
ACC NO.: 8773402010489090
SN:
CMAC:
------------------------
CALLER: Barbara Anne Hancock
ISSUE: req tech
STEPS TAKEN: Tried to offer help but she refused because of all the complications she's having with her eqipments and would like a tech to help her.
REMARKS: Scheduled appointment.
TICKET: CR093487887
CONTACT NO.: 8993208270118509
ACC NO.:
SN:
CMAC:
------------------------
CALLER: Carlos Barrera
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093489461
CONTACT NO.: (802) 488-4976
ACC NO.: 8773500211220824
SN:
CMAC:
13blodgettunita
NopassworD2
NopassworD2
------------------------
CALLER: Barbara Donald
ISSUE: No picture
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093495225
CONTACT NO.: (508) 945-3124
ACC NO.: 8773102740084118
SN: 6129
CMAC:
no time information
pc in red
no cable connection
CR093495225
------------------------
CALLER: Xavier Hanniford
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093497050
CONTACT NO.: (434) 249-5468
ACC NO.: 8299600831261748
SN:
CMAC:
------------------------
CALLER: Carmella Crouse
ISSUE: Called in to appologize to the previous representative
STEPS TAKEN: promised the cus to do a peer feedback so the agent will get the apology
REMARKS: Issue resolved
TICKET:
CONTACT NO.: (570) 323-7386
ACC NO.: 8993115140541366
SN:
CMAC:
peer feedback
------------------------
CALLER: Kimberly Cottrell
ISSUE: No connectivity
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093499083
CONTACT NO.: (215) 272-9126
ACC NO.: 8499100225375426
SN:
CMAC:
Pyt net
kimshouse
------------------------
CALLER: Madison
ISSUE: Prev agent told her that she got an appointment today but there is none as I checked the account
STEPS TAKEN: Educated cus that there was no schedule that was set up and recommended her to set up a new one
REMARKS: Cus agreed/ appointment successfully set
TICKET: CR093334779
CONTACT NO.: (917) 887-4534
ACC NO.: 8299700044126330
SN:
CMAC:
------------------------
CALLER: Sherry Rotz
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: routed to tech appointment/cus agreed
TICKET: CR093510545
CONTACT NO.: (717) 372-2934
ACC NO.: 8993111290017588
SN:
CMAC:
Sherry
mccleaf88
kvVxhT+6
please set up tech
------------------------
CALLER: Ghost call
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: 5736738133
ACC NO.: 8299600831268842
SN:
CMAC:
------------------------
CALLER: Peter Triantos
ISSUE: Modem activation
could not provision the new modem/ no options on ITG to set up name and password/ cus could not do it on the app as well/
STEPS TAKEN: Ran ITG/ set up tech appointment
REMARKS:
TICKET: CR093513713
CONTACT NO.: (617) 797-5131
ACC NO.: 8773102340116062
SN:
CMAC:
Pink5g
Spiti123
6177975131
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.: 5C7D7D3F3100
SN: M92023EMD137
PAM6025168531
PAM603184130
CMAC:
------------------------
CALLER: James Ensor
ISSUE: Not enough speed from the wall
STEPS TAKEN: Ran ITG - routed to tech appointment
REMARKS: Cus agreed - asked to be transferred to sales dept for his account concerns
TICKET: CR093530175
CONTACT NO.: (240) 772-6220
ACC NO.: 8299420321245550
SN:
CMAC: 705425C2F9AD
Juniper
password1
------------------------
CALLER: Khimberly Macky
ISSUE: does not have wall outlet
STEPS TAKEN: Schedule tech appointment
REMARKS: Issue resolved
TICKET: CR093533823
CONTACT NO.: (301) 992-2577
ACC NO.: 8993111110328363
SN:
CMAC:
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC: 00251
PAK804565051
MA1751EC8275
B85E7100840B
------------------------
CALLER: Jean Jepson
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: tech - cus agreed
TICKET:
CONTACT NO.: (860) 538-3776
ACC NO.: 8773102750296495
SN:
CMAC:
------------------------
CALLER: Rodney Darius
PRIMARY
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093545663
CONTACT NO.: (267) 560-7371
ACC NO.: 8499050450168337
SN:
CMAC: oakland5418
oakland5418
------------------------
CALLER: Sabrina Conway
ISSUE: Modem offline/ prev agent told her that it will work after an hour but it didn't
STEPS TAKEN: Ran ITG - routed to tech appointment
REMARKS: Cus agreed
TICKET: CR093548169
CONTACT NO.: (804) 690-8442
ACC NO.: 8299600064225972
SN:
CMAC:
------------------------
CALLER: Danielle Brown Holmes
ISSUE: Cus requested a tech to come because she does not have a wall outlet for the coax cable.
STEPS TAKEN: schedule her appointment
REMARKS: Cus agreed
TICKET: CR093550337
CONTACT NO.: (267) 891-2609
ACC NO.: 8499100027640266
SN:
CMAC:
------------------------
CALLER: Tiana Gray
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093555356
CONTACT NO.: (443) 694-3781
ACC NO.: 8299400312528891
SN:
CMAC:
Nikehouse
Dorseyp22!
------------------------
CALLER: Jeremy Reen
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093558952
CONTACT NO.: (804) 221-4762
ACC NO.: 8299600080108137
SN:
CMAC: EB78
Wifi Xfinity
around1243petrol
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC:
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC:
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC:
------------------------
ISSUE: No picture
STEPS TAKEN: Ran troubleshooting
REMARKS: Cus asked for a credit and promised him $57 max for the inconvenience.
- processed the credit $57
TICKET:
CONTACT NO.: (617) 513-7997
ACC NO.: 8773105140166336
SN: 0083
CMAC:
1492
6175137998
------------------------
CALLER: Darice Mclellan
ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093487015
CONTACT NO.: (860) 202-6209
ACC NO.: 8773402010489090
SN:
CMAC:
------------------------
CALLER: Barbara Anne Hancock
ISSUE: req tech
STEPS TAKEN: Tried to offer help but she refused because of all the complications she's having with her eqipments and would like a tech to help her.
REMARKS: Scheduled appointment.
TICKET: CR093487887
CONTACT NO.: 8993208270118509
ACC NO.:
SN:
CMAC:
------------------------
CALLER: Carlos Barrera
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093489461
CONTACT NO.: (802) 488-4976
ACC NO.: 8773500211220824
SN:
CMAC:
13blodgettunita
NopassworD2
NopassworD2
------------------------
CALLER: Barbara Donald
ISSUE: No picture
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093495225
CONTACT NO.: (508) 945-3124
ACC NO.: 8773102740084118
SN: 6129
CMAC:
no time information
pc in red
no cable connection
CR093495225
------------------------
CALLER: Xavier Hanniford
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093497050
CONTACT NO.: (434) 249-5468
ACC NO.: 8299600831261748
SN:
CMAC:
------------------------
CALLER: Carmella Crouse
ISSUE: Called in to appologize to the previous representative
STEPS TAKEN: promised the cus to do a peer feedback so the agent will get the apology
REMARKS: Issue resolved
TICKET:
CONTACT NO.: (570) 323-7386
ACC NO.: 8993115140541366
SN:
CMAC:
peer feedback
------------------------
CALLER: Kimberly Cottrell
ISSUE: No connectivity
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093499083
CONTACT NO.: (215) 272-9126
ACC NO.: 8499100225375426
SN:
CMAC:
Pyt net
kimshouse
------------------------
CALLER: Madison
ISSUE: Prev agent told her that she got an appointment today but there is none as I checked the account
STEPS TAKEN: Educated cus that there was no schedule that was set up and recommended her to set up a new one
REMARKS: Cus agreed/ appointment successfully set
TICKET: CR093334779
CONTACT NO.: (917) 887-4534
ACC NO.: 8299700044126330
SN:
CMAC:
------------------------
CALLER: Sherry Rotz
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: routed to tech appointment/cus agreed
TICKET: CR093510545
CONTACT NO.: (717) 372-2934
ACC NO.: 8993111290017588
SN:
CMAC:
Sherry
mccleaf88
kvVxhT+6
please set up tech
------------------------
CALLER: Ghost call
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.: 5736738133
ACC NO.: 8299600831268842
SN:
CMAC:
------------------------
CALLER: Peter Triantos
ISSUE: Modem activation
could not provision the new modem/ no options on ITG to set up name and password/ cus could not do it on the app as well/
STEPS TAKEN: Ran ITG/ set up tech appointment
REMARKS:
TICKET: CR093513713
CONTACT NO.: (617) 797-5131
ACC NO.: 8773102340116062
SN:
CMAC:
Pink5g
Spiti123
6177975131
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.: 5C7D7D3F3100
SN: M92023EMD137
PAM6025168531
PAM603184130
CMAC:
------------------------
CALLER: James Ensor
ISSUE: Not enough speed from the wall
STEPS TAKEN: Ran ITG - routed to tech appointment
REMARKS: Cus agreed - asked to be transferred to sales dept for his account concerns
TICKET: CR093530175
CONTACT NO.: (240) 772-6220
ACC NO.: 8299420321245550
SN:
CMAC: 705425C2F9AD
Juniper
password1
------------------------
CALLER: Khimberly Macky
ISSUE: does not have wall outlet
STEPS TAKEN: Schedule tech appointment
REMARKS: Issue resolved
TICKET: CR093533823
CONTACT NO.: (301) 992-2577
ACC NO.: 8993111110328363
SN:
CMAC:
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC: 00251
PAK804565051
MA1751EC8275
B85E7100840B
------------------------
CALLER: Jean Jepson
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS: tech - cus agreed
TICKET:
CONTACT NO.: (860) 538-3776
ACC NO.: 8773102750296495
SN:
CMAC:
------------------------
CALLER: Rodney Darius
PRIMARY
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093545663
CONTACT NO.: (267) 560-7371
ACC NO.: 8499050450168337
SN:
CMAC: oakland5418
oakland5418
------------------------
CALLER: Sabrina Conway
ISSUE: Modem offline/ prev agent told her that it will work after an hour but it didn't
STEPS TAKEN: Ran ITG - routed to tech appointment
REMARKS: Cus agreed
TICKET: CR093548169
CONTACT NO.: (804) 690-8442
ACC NO.: 8299600064225972
SN:
CMAC:
------------------------
CALLER: Danielle Brown Holmes
ISSUE: Cus requested a tech to come because she does not have a wall outlet for the coax cable.
STEPS TAKEN: schedule her appointment
REMARKS: Cus agreed
TICKET: CR093550337
CONTACT NO.: (267) 891-2609
ACC NO.: 8499100027640266
SN:
CMAC:
------------------------
CALLER: Tiana Gray
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093555356
CONTACT NO.: (443) 694-3781
ACC NO.: 8299400312528891
SN:
CMAC:
Nikehouse
Dorseyp22!
------------------------
CALLER: Jeremy Reen
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR093558952
CONTACT NO.: (804) 221-4762
ACC NO.: 8299600080108137
SN:
CMAC: EB78
Wifi Xfinity
around1243petrol
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC:
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC:
------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CONTACT NO.:
ACC NO.:
SN:
CMAC:
------------------------
|
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