Notes

STRESS TIME MANAGEMENT
Test analyze, prioritize, schedule, execute

Prioritizing techniques:
1. Eisenhower decision matrix prioritize tasks using urgency and importance:
Do now(urgent important), schedule(important,not urgent)
Delegate(urgent,not important)
Eliminate(not urgent not important)
2. Action priority(effort x and impact y)
Quickwins, major projects, fillin jobs, thankless tasks
3. Paired task method (pair a task with eachother task and check which is more important)

Seiri or sorting: necessary or unnecessary
Seiton or systemize: creating system for a particular space
Seiso or shining: fixing problems
Seiketsu or standardize: safe, efficient, success practices to complete/duplicate process/task
Shitsuke: constant improvement

All or nothing: black or white
Catasrophizing: assume worst case scenario will happen
Overgeneralizing: one negative exp and all applies
Personalization: taking it personally
Jumping conclusions: assumption without all info
Emotional reasoning: feeling = reality
Should statements
Filtering out the positive: focuses on negatives

Cognitive triangle: thoughts, emotions, behavior

Time stress: worry not doing things right time
Anticipatory: stress concerning future events
Situational: u have no control over
Encounter: worry about interacting with ppl

Dealing with stress
Situation: Avoid stressor, alter stressor
Reaction: adapt stressor accept stressor

COMMUNICATION
High context: direct, specific, unambiguous
Parent - taught (critical, nurturing)
Adult - thought
Child - felt (free, adapted)
Complementary - effective
Crossed - ineffective
Angular - hooking something but getting something else
Duplex - not as intended 7 38 55

CREATIVITY AND PROBLEM SOLVING
Critical/Vertical/left: right, chooses, logic
Creative/Lateral/Right: different,changes,emotio

Identify>analyze>generate>select/plan solution>implement>evaluate

Analyze&generate:
Mind map, 5W, 6TH, fishbone ishikawa diagram
Generate&plan:
Brainstorm,scamper, wishful/absence, delphi
Select&Plan: multivoting
Implement: person responsible, time, resources
Evaluate: yes, no, not sure

CONFLICT
Interrole: 2or more roles conflict with oneanother
Intrarole: within role INTRAPERSONAL
Person role: role against values

Pseudo: minor to deeper conflict
Policy: disagreements about dealing w/situation
Values: perceived belief systems
Ego: identity more important than issue

Collaborative problem solving:
State + future>describe issue>why>feedback>propose solution

BUSINESS WRITING
Active:the bank recorded over 1 deposit this year
Pass:over 1 deposits were recorded by the bank this year

EMOTIONAL INTELLGENCE
Anger,surprise,happy,disgust,fear,sad,neutral
Active trust: consistency,capability,commitment

NEGOTIATION PROCESS
Prepare(objectives,info,concession,strategy)
Plan(BATNA,ZOPA)
Participate(establish issues,gather info)
Not preparing, intimidated, assuming
Not asking, not listening, no interest identiy
Propose(bargaining, agreement)
Giving away concessions, conceding quickly
PIN Overeager to close deal,last min concession

PRESENTATION SKILLS
INTRO>opening>structure>connectives>review>closing>visual aids
Interest, need, time, response, outcome
Prepare, preempt psa, preview

SALES
BSA(background,specific, agreement)
SPIN(situation, problem,implication,need)
Dissection method(making client unsure)
Building blocks(make customer reveal)
Echo(repeating questions in a shock)
OPDEC(open the call,develop need,propose solution, eliminate doubts, close the sale)