Notes

Acc#
Callback# 5707729372

Joy spoke to: Steve
Issue: modem activation
Actions Taken: modem on the end of the cx is blinking white ,, ITG detected the modem as online but ITG routed to tech // set appointment // endorsed top support
CR093752788

fbivan2
truck3295


************************

81 audubon ave89 apt 3

Acc#
Callback#

Joy spoke to:
Issue:
Actions Taken:
one momenty please

************************


Acc# 8499053330145327
Callback# (973) 687-6269
transfered call
Joy spoke to: Rigaud
Issue: Cx has dial tone but cannot receive and make calls
Actions Taken: Run ITG // routed to


************************


Acc# 8299700051801809
Callback# (901) 304-9059

Joy spoke to: Kaitlyn
Issue: called in to create outside tech
Actions Taken: informed the cx that i will still create the ticket // will call her for update // endorsed to support // EOC


************************
pknxzsrqj
8299410150393878
Acc#
Callback# 4105249400

Joy spoke to: Jamie
Issue: cabl eactivation
Actions Taken: connected to bilk departmwnt


************************
paqt06150784
acp that they
scepter
xr2

Acc# 8499100081340548
Callback# (215) 554-0117

Joy spoke to: Sue
Issue: cable activation
Actions Taken: Run ITG // sent signals // cable restarted // cx can see pictures // remote not working // cx will pick voice remote from the store for Thomas since he is blind // conencted to ACP
CR093777409

************************
266278
S33
F879DA2873A9 hfc


Acc#
Callback#

Joy spoke to: Regina
Issue: Got new personal modem
Actions Taken: Addee3d modem on the acount // Run iTG // provisioned device // cx can connect and surf the internet // Issue resolved // EOC


CR093782728
************************

coda-4589 hitron
bc3e07fa5b40
emta - 5b41
Acc# 8299420440023946
Callback# (301) 404-1341

Joy spoke to: Albion
Issue: wants to add new modem
Actions Taken: as per checkig the new modem is not compatible // unable to add in the account // call got disconnected // endorsed to support // EOC
3226

************************
sunshine
Thai2015
criminal investigation
ep

159 not authorize
OH7XFJHA7E


Acc# 8773201580230896
Callback#

Joy spoke to: Fran
Issue: wants to remove cable service
Actions Taken: Conencted to retention


************************
29 hazel st., 06106
8773400235678133
Acc#
Callback#

Joy spoke to: Wayne
Issue: MOdem activation
Actions Taken: Run ITG // speed of the gateway issue // routed to tech // set appointment // EOC

CR093799250
CR093798403
CR093797282
6052907129
************************


Acc# 8299310031210533
Callback#

Joy spoke to: Michael
Issue: wants to get Crime + investigation
Actions Taken: informed the cx that it is not part of the package, need to add 9.95 for sports and entertainment // connected to support // EOC


************************
Eagle786
Brady!@ann
03007

Acc# 8993209120001853
Callback#

Joy spoke to: Sheila
Issue: internet activation
Actions Taken: Run ITG // reset wifi name and password // provisioned device // cx can connect an d surf the internet // issue resolved // EOC
CR093831042
************************


true crime
tlc 38
unable
03134
XRE03059

Acc# 8773201500271889
Callback#

Joy spoke to: Kathleen
Issue: TLC channels not working
Actions Taken: Run ITG // reset cable // cx can see pictures now and there is sound // issue resolved // EOC
CR093834095
CR093835222
************************


Acc# 8299200030266646
Callback#

Joy spoke to: Pam
Issue: Internet activation
Actions Taken: Run ITG // reset wifi nams and password // provisioned device // cx can connect and surf the internet // issue resolved / OEC
CR093844852

************************
B42A0E862746
XI11SC5223511ADFBICO

Acc#
Callback#

Joy spoke to: Katie
Issue: internet activation
Actions Taken: transfer the equipment to the new address // run ITG // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR093852318

************************
MTA 7823aeeef
12FB

Acc#
Callback#

Joy spoke to:
Issue:
Actions Taken:


************************


Acc# 8299400470832622
Callback#

Joy spoke to: Tim
Issue: Landline activation
Actions Taken: Registered TN to modem // run iTG // cx has dial tone and can be able to receive calls // Issue resolved // cx wants add cable // cx decided to pick one from the store // successfully added cable rental fee // EOC
CR093853245
CR093837221
************************


Acc#
Callback#

Joy spoke to: Shirley
Issue: Internet activation
Actions Taken: Run ITG // modem offline // sent signlas // routed to tech // set appointment // EOC
CR093854699
CR093857189
************************
12171966

Acc# 8773400235677036
Callback# (860) 593-7434

Joy spoke to: Crystal
Issue: INTERNET ACTIVATION
Actions Taken: Run ITG // modem online // change the wifi name and password // cx can connect google pixel phone b ut unable to connect roku tv // EOC
CR093860835
CR093861190
2001:0558:4023:011A:B0DE:1C60:0A32:102A****