Notes

CALLER: Anthony Bixler
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094058971
CONTACT NO.: (717) 318-7545
ACC NO.: 8993115840038572
PITCH: Y
SN:
CMAC:
tonyandjay
ilovejaymedfordbasgall
ilovejaymedfordbasgall

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CALLER: Dawn Eyrich
ISSUE: Flex activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094060029
CONTACT NO.: (484) 335-0756
ACC NO.: 8993111800030121
PITCH: already have xm
SN:
CMAC:
xre-00002
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CALLER: Candace Shiffer
ISSUE: TN activation
STEPS TAKEN: successfully activated TN.
REMARKS: Issue resolved
TICKET: CR094061521
CONTACT NO.: (215) 675-1152
ACC NO.: 8499101810390853
PITCH: Y
SN:
CMAC: 0040369637F9
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CALLER: Bradley Chagnon
ISSUE: cable box activation
STEPS TAKEN: successfully added cable box to the account
REMARKS: issue resolved
TICKET: CR094073258
CONTACT NO.: (978) 569-4880
ACC NO.: 8773102931848800
PITCH:
SN: CS0313454378
CMAC:
00251
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CALLER: Jeffrey Wildasin
ISSUE: Modem is online but
after activating it does not reach the solid white light. Tried to restore factory settings and activate the device again but it's still blinking white.
- Telephone not working
REMARKS: Cs preferred to have a tech to help him out with his Xb8 for his internet and his telephone .
TICKET: CR094076068
CONTACT NO.: (717) 965-3378
ACC NO.: 8993116120022047
PITCH:
SN:
CMAC:
Wildasin
Gracie17
CR094076068
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CALLER: Harold Yanofsky
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094091540
ACC NO.: 8773213050000618
CONTACT NO.: (603) 731-0821
SN:
CMAC: 004036810135
PITCH:
(603) 763-4727
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CALLER: Robin Harley
ISSUE: Cus requested a tech to help her out set everything. She doesn't know how to connect cables
STEPS TAKEN:
REMARKS:
TICKET:
ACC NO.: 8299700051807376
CONTACT NO.:
SN:
CMAC:
PITCH:
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CALLER: Hamid Falaki
ISSUE: requested a tech appointment
STEPS TAKEN: tried to help him troubleshoot but he refused and insist on having someone help him set it up.
REMARKS:
TICKET: CR094100001
ACC NO.: 8299610253778830
CONTACT NO.:
SN:
CMAC:
PITCH:
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CALLER: Gaddah Abdalla
ISSUE: Modem offline
STEPS TAKEN: Ran ITG - routed to tech visit
REMARKS: Cus agreed
TICKET: CR094103375
ACC NO.: 8299400462970976
CONTACT NO.: (804) 484-2020
SN:
CMAC:
PITCH:
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CALLER: Javier Robles
ISSUE: Modem can't be provissioned
STEPS TAKEN: Ran ITG
REMARKS: Routed to truckroll - cus agreed
TICKET: CR094109006
ACC NO.: 8499052800548499
CONTACT NO.: (201) 515-7237
SN:
CMAC: 3498B58FEE00
CAX30
PITCH:
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CALLER: Ann Swoyer
ISSUE: TN activated
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094121803
ACC NO.: 8993111840313438
CONTACT NO.: 6106783603
SN:
CMAC: FC91149D9027
PITCH:
Swoyer
Katycraig
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CALLER: Debra Long
ISSUE: No picture
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094125641
ACC NO.: 8993212500107555
CONTACT NO.:
SN:
CMAC:
PITCH:
3044910264
rdk-03033
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CALLER: Mary Ann Lannutti
ISSUE: Modem offline
STEPS TAKEN: Ran ITG - routed to tech appointment
REMARKS: Cus agreed
TICKET:
ACC NO.: 8499100217570596
CONTACT NO.: (267) 750-9808
SN:
CMAC:
PITCH:
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CALLER: Debbie
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
ACC NO.: 8299420630243080
CONTACT NO.:
SN:
CMAC:
PITCH:
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CALLER: Sheryl verified by Donald Brown
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094138471
ACC NO.: 8993210270278911
CONTACT NO.: (412) 606-7752
SN:
CMAC:
PITCH: 4125387104
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CALLER:
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CMAC:
PITCH:
Donald Brown
steelers01

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CALLER: Islam Badiker
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR094153570
ACC NO.: 8299610451983646
CONTACT NO.:
SN:
CMAC:
PITCH:
Islam
marwan2012
marwan2012
GateDoor2
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