Notes

k spoke to: Hannah Wilt

** cx want to transfer her service to 603 Mutts Way Morgantown WV 26505, connect to National Movers, eoc

Cr#:
Acct#: 8993206991526794
Bcn: 3042409702

603 Mutts Way Morgantown V 26505

request now
__________________________________________________________________________

k spoke to: Michael

** internet activation, wifi config , sent signal, issue resolved, eoc

Cr#:
CR Ticket #CR094071179
Acct#: 8993210031453613
Bcn: 4126077738

wifi name: makhais house
password: Damza001


__________________________________________________________________________k spoke to: Susan

** cx cannot connect the printer bluetooth to other device, provided oem , cx understoo, eoc

Cr#:
CR Ticket #CR094072449
Acct#: 8773402000651220
Bcn: 8608239225


__________________________________________________________________________k spoke to: Denise Steed

** cx wants to use cable box in her living room, create git order thru csg, captured cx approval thru text, issue resolved, eoc

Cr#:
Acct#: 8499102180137528
Bcn: 4844015685
[email protected]
monday , 3boxes , roku ,

no -no -
__________________________________________________________________________k spoke to: meghan

** stream app

Cr#:
Acct#:
Bcn: 2035007279
xfinity flexbox , stream app -
__________________________________________________________________________k spoke to:

**

Cr#:
Acct#:
Bcn:

__________________________________________________________________________k spoke to: mylo thompson / amira

** voice activation.,

Cr#:
CR Ticket #CR094079220 /
CR Ticket #CR094079970
CR Ticket #CR094079424
Acct#: 7322535471 /
Bcn: 7323103327 / 6095928592

__________________________________________________________________________k spoke to: john

** cx wants to settle her bill, cx refused to be transferred to automated system, connected to billing department, educ cx with waiting time, cx understood, eoc

Cr#:
Acct#:
Bcn: 7276444988 / 4437503749

pay their cable bills ,
1866 ewloise Ln , 6733
__________________________________________________________________________k spoke to: dORNITA

** add rental code for the additional cable box , ran itg , walk thru the cx in on-screen activation, issue resolved, eoc

Cr#:
CR Ticket #CR094084353
Acct#:
Bcn: 4436292481

SN: 9859

__________________________________________________________________________k spoke to: sara

** internet activation, ran itg, modem is offline, set tech app, cx agreed, eoc

Cr#: CR Ticket #CR094087287
Acct#: 8773110220364611
Bcn: 2247174757

__________________________________________________________________________k spoke to: Barb

** night working , service outage ,

Cr#:
CR Ticket #CR094090320
Acct#: 8993210530246799
Bcn: 8143416251

__________________________________________________________________________k spoke to:tommy

** cx cannot login xfinity app , provided the correct xfinity id, cx can now login, issue resolved, eoc

Cr#:
Acct#: 8299400460872216
Bcn: 4104588945
8945 /

pitched
__________________________________________________________________________k spoke to: jessie , niki

** mobile

Cr#:
Acct#: 8773301320035959
Bcn: 2075698678

account ,
__________________________________________________________________________k spoke to: nikki

** downgrade

Cr#:
Acct#:
Bcn:

__________________________________________________________________________k spoke to: ancel

** cx did not rcv the equipment ,

Cr#:
Acct#: 8993209130794034
Bcn: 4126679192

__________________________________________________________________________k spoke to: trey

** technician did not come yesterday , status is still open ,

Cr#: CR Ticket #CR094097526
Acct#: 8299420621893562
Bcn: 3015334695

__________________________________________________________________________k spoke to: carl

** cable box not working , cancel

Cr#:
Acct#: 8299300010542188
Bcn: 3044292814

__________________________________________________________________________k spoke to: peggy

** verify

Cr#:
CR Ticket #CR094103154
Acct#: 8299600520070558
Bcn: 4349601078

__________________________________________________________________________k spoke to: michael / almore

**

Cr#:
Acct#: 8499100101463718
Bcn: 2679181291
2323 West hagard street, 19132
__________________________________________________________________________k spoke to: donald hill

**

Cr#:
Acct#: 8499100101433463
Bcn:

__________________________________________________________________________k spoke to: eli stele

** pixelated


Cr#:
CR Ticket #CR094117324
Acct#:
Bcn: 2679169357 / 2157585088

__________________________________________________________________________k spoke to: gerald

** internet activation, ran itg , sent signal,

Cr#: CR Ticket #CR094122186 / CR Ticket #CR094126810
Acct#: 8773500260332439
Bcn: 6099728045

wifi name: Gerryswifi
password: Alexis09

pitched
__________________________________________________________________________k spoke to: william

**setup account friday

Cr#: CR Ticket #CR094132661
Acct#: 8993212500621613
Bcn: 6199625674

__________________________________________________________________________k spoke to: rosa

** set tc , indian

Cr#:
Acct#:
Bcn:
yesterday 6pm-11pm I was on the phone with cx , internet and homephone , verizon , 3027775148
__________________________________________________________________________k spoke to: warner john

** internet reinstate

Cr#:
Acct#:
Bcn: 9062504168
status code 227
__________________________________________________________________________k spoke to: Gordon

** dico 9062504168

Cr#: #CR094145264
Acct#:
Bcn:
29+
__________________________________________________________________________k spoke to: Dan Dusette

** technician for tomorrow ,

Cr#:
CR Ticket #CR094137318
Acct#: 8993208620000951
Bcn:
Rushaan from Merchants Johannesburg Northeast

Sn: 9174 / 9358
old : 9641 / w520

duo lingo
__________________________________________________________________________k spoke to: jennifer

**

Cr#:
Acct#: 8299300140450989
Bcn:
harassment DNC list

Customer request to have refund for Strm MAX subscription as she never order it. She also, chat of one of the agent confirm she doesn't have any Strm MAX subscription but upon checking it was added to the account since 09/11/2022
__________________________________________________________________________k spoke to: jennifer

**

Cr#:
Acct#: 8299300140450989 /
Bcn:

The credit is approved for $61.96 for four months of charges as per 120-day review protocol. Did you or the customer have any other questions or concerns that we can assist with today?

__________________________________________________________________________k spoke to: avis

** cx is asking the process on how to return equipment, educ cx, cx understood, eoc

Cr#: CR Ticket #CR094152063 /
CR Ticket #CR094153833
Acct#:
Bcn: 41091669000

__________________________________________________________________________k spoke to: albert cain

** not yet set-up

Cr#:
Acct#:
Bcn:

chat - approved over the credit limit for $93.70 for service from 4/17/23 to 6/14/23 as cust has not be able to set up equipment


__________________________________________________________________________k spoke to: George newcomb

** shipment of wirelss

Cr#:
Acct#:
Bcn:
550 S Dupont Hwy castlebrook apt 9s, New Castle Delaware 19720
__________________________________________________________________________k spoke to: lexi

** internet activation, ran ig, ran diagnostice test, modem is offline , set tc , cx agreed, eoc

Cr#:
CR Ticket #CR094160746
Acct#:
Bcn:

__________________________________________________________________________k spoke to: Mahesh

** internet activation, ran itg , sent signal, issue resolved , eoc

Cr#:
Acct#: 8299420602858303
Bcn: 7325352659


__________________________________________________________________________k spoke to: Charlotte

** cable box , cable box .

Cr#:
Acct#: 8299400160627043
Bcn: 4846392396

no signal ,
5224 2405563208 /
__________________________________________________________________________k spoke to: patrick

** tech wa nibalik

Cr#:
Acct#: 8299420602858303
Bcn:

CR Ticket #CR094194615
__________________________________________________________________________k spoke to: jason

** modem is offline, set tech app,

Cr#:
Acct#: 8299610350584271
Bcn: 5097683737

__________________________________________________________________________k spoke to: liam

** cable box activation, added the cable box on the account by contacting ecm, ran itg , cable box stuck on welcome screen

Cr#:
CR Ticket #CR094179951
Acct#:
Bcn: 7175792396

__________________________________________________________________________k spoke to: dan

** swapped the status thru csg flexbox

Cr#:
Acct#:
Bcn:



__________________________________________________________________________k spoke to: john conwell

** add rental code on the account ,

Cr#: CR Ticket #CR094189881
Acct#:
Bcn:

__________________________________________________________________________k spoke to: tia

**

Cr#:
CR Ticket #CR094192777
Acct#: 8299600301182002
Bcn:

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