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Date and Time (IST)
Conversation ID
During call/hold/other
Call Back
Call Picked
Voicemail
S-Case Notes
DELJ
12/06/2023
22:36
e41a6c72-1831-4e7c-a73e-69fc4c6843d3
During Call
Done
No
Left
NA
YES
DELJ
12/06/2023
03:37
7f1e0f91-1658-4fc5-a879-86fbbcfb2c9d
During Call
Done
No
NA
NA
NA
DELJ
12/06/2023
03:40
8641829b-d5b8-4505-b4d3-79095d027815
During Call
Done
NA
NA
NA
NA
DELJ
12/06/2023
03:30
1a17ae21-663e-418c-bab5-7d0471e1b133
During Call
Done
NA
NA
NA
YES
Agent Name
Date and Time (IST)
Conversation ID
During call/hold/other
Call Back
Call Picked
Voicemail
S-Case Notes
DELJ
14/06/2023
12:30
26113906-fdcc-4651-a4a9-c2f387b4bc6d
During Call
Done
YES
Left
NA
YES
DELJ
14/06/2023
05:30
59f396aa-1f02-4da1-9933-d385583beba6
During Call
Done
NA
Left
NA
YES
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