Notes

3203
Acc# 8495742520060593
Callback#

Joy spoke to: Daryl
Issue: wants to activate cable
Actions taken: as per checking, account under central, connected to central // EOC


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Acc# 8499051460780525
Callback#

Joy spoke to: Chris
Issue: activating xfi pods
Actions taken: activated the modem first in the application // activated the xfi pods // cx can connect and surf the inmternet // issue resolved // EOC
CR094246368

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23 -

Acc# 8773406150008792
Callback#

Joy spoke to: Allison
Issue: wants to disconnect service
Actions taken: connected to retention team


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m11441te1874
xre02021
Acc# 8993207720009268
Callback# (724) 708-3208

Joy spoke to: David
Issue: cable activation
Actions taken: Run ITG // sent signals // cable restarted // cx follow on screen activation // cx can see pictures now and remote is working // issue resolved // EOC
CR094252875

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Acc# 8499100101463973
Callback#

Joy spoke to: Kwayera
Issue: Flex activation
Actions taken: added flex on the service // cx approved // cx followed on screen activation // can able to see apps now // cx wants to know how to access the channels // Issue resolved
CR094257235
CR094260843
CR094264059
********0154***************

1406 belt mt
(609) 980-2217
pkqtfrw
02021

Acc# 8499051640261925
Callback#

Joy spoke to: Andrew
Issue: cable activation
Actions taken: Run ITG // sent signals // cable stuck on voice guidance // routed to tech // set appointment // EOC


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02021

Acc# 8499100220809973
Callback#

Joy spoke to: Cindy
Issue: cable activation
Actions taken: Run ITG // sent signals // restarted the cable // cx follow on screen activation // cx can see pictures now // issue resolved // EOC
CR094275981

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Acc# 8299300011293609
Callback#

Joy spoke to: Karen
Issue: internet activation
Actions taken: connected to bulk department


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02021
4125514026
Acc# 8777703301619279
Callback#

Joy spoke to: Rachel podd
Issue: Cable activation
Actions taken: run ITG // sent signals // cable stuck oon voice guidance // will follow up updates // EOC
CR094294657

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218245
00251-c


Acc# 8529100800083241
Callback#

Joy spoke to: Dusica
Issue: cable activation
Actions taken: connected to central

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wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww
Acc# 8993208930007415
Callback#


Joy spoke to: Frank
Issue: wants to have a tech, unable to activate the cable boxes
Actions taken: ask assistance from support for manual tech // set appointment on 6/16 at 2-4 // EOC



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Acc# 8499050200648554
Callback#

Joy spoke to: Larry
Issue: wants to check if where is his tech
Actions taken: Try utilizing where's my trech // as per ECM, not yet pas the time frame // educated the cx to get callback // edorsed to support // EOC


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Acc# 8499100220365216
Callback#

Joy spoke to: Indravad
Issue: wants to cancel disconnection
Actions taken: ask assistance from retention // EOC


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03007
Acc#
Callback#

Joy spoke to: Rob
Issue: cable activation
Actions taken: run ITG // sent signals // cable activated // cx can see pictures // proceed with the other box // connected to support // EOC

CR094309083
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call disconnected, no interaction with cx // endorsed to support



Acc# 8773600050022396
Callback# (845) 279-5440

Joy spoke to:
Issue:
Actions taken:


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Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
CR094309083
CR094314450
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Acc# 8773102491042539
Callback#

Joy spoke to: Stephanie
Issue: stuck on voice guidance
Actions taken: run ITG // sent signals / as per cx, she had been troubleshooting the equiptment but no one call her back // schedule tech visit // EOC
CR094314450

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00cbcb

Acc#
Callback#

Joy spoke to: Patricia
Issue: internet activtaion
Actions taken:


CR094319472

Teamfund@2023
CR094323480
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703

Acc#
Callback#

Joy spoke to: Carmen
Issue:
Actions taken:


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Acc#
Callback#

Joy spoke to: brad

Issue:
Actions taken:


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Acc# 8773105140861886
Callback#

Joy spoke to: Maria
Issue: internet activation
Actions taken: Run ITG // provisioned device // provbisioined device // change wifi naem and password // cx has to go follow her daughther // EOC
CR094340679
CR094342432

my precious gem
1993 6191993$
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Acc# 8535114562063673
Callback#

Joy spoke to: Ken
Issue: adding wireless box
Actions taken: connected to central tv technical


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Acc# 8299700051812376
Callback#

Joy spoke to: Brad
Issue: internet activation
Actions taken: cx cannot sign in the app // sent verification // EOC


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163550

Acc# 8299610251474234
Callback#

Joy spoke to: Carmen
Issue: wants to know inf o of the account
Actions taken: Educated the cx that the callback he will receive is a confirmation that landline is working


***********************
8604359642



Acc# 8773400010013936
Callback#

Joy spoke to: Cynthia
Issue: stuck on the voice guidance for 15 times already
Actions taken: suggested to have a tech but cx already have a tech // kept the tech // EOC


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1623 common well st 21218

Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:


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Acc# 8773106010347022
Callback# 9782701171 blinking white

Joy spoke to: Robert
Issue: internet activation
Actions taken: cx trying to activate modem theu the app, was able to change the wifi name and password but stuck on the waiting screen // Run ITG // reset wifi name nad password // cx cna connect and surf the internet // issue resolved but modem still on blinking white //educated the cx that the modem in the system is fully activated and since they can connect , tagged the issue as resolved // endorsed to support
CR094353776

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2026
9175171176
CR094353776
8564614611
Acc# 8299400121320506
Callback#

Joy spoke to: Patricia
Issue: internet activtaion
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connecty and surf the internet // issue resolved


***********************


Acc# 8773600030249432
Callback#

Joy spoke to: Samuel
Issue: flex activation
Actions taken: completed the pending order // restarted the flex // cx can see pictures // issue resolved // EOC
CR094359322

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CR094362969
Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:


8c5a25ef36a9 ***********************

hfc - 8c5a25efa9
Acc# 8299600143714475
Callback#

Joy spoke to: Samuel
Issue: modem activation
Actions taken: added correct modem // RUn ITG // provisiomned device // cx can connect and surf the internet // issue resolved // EOC
CR094365204
CR094371205
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60
Acc# 8499052030108825
Callback#

Joy spoke to: Joseph
Issue: Cannot receive calls
Actions taken: run ITG // registered the tnn // cx still have the same issue // routed to open ticket // tried registering the tn to tel2/port2 // registered // cx canreceive calls now o// issue resolved // EOC
CR094370224

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