Notes

k spoke to: kenneth

** cx don't have the service, utilized itg 2.0 service outage , downgrade the service , connected to customer solution, eoc

Cr#:
CR Ticket #CR094234615
Acct#: 8993207170274784
Bcn: 3042092695
espn , usa , nbc , abc
__________________________________________________________________

k spoke to: sam

**

Cr#:
Acct#: 8773404133456576
Bcn: 2037370890

bill
2 years ago ,
why the bill is higher than before - 139

baseball cannot view anymore , jankeys game ,

local programming

need technician to transfer the box from from the 10th floor to the main floor ,

lower package ,


__________________________________________________________________k spoke to: mabel

** cx son previously connected the new modem that they received however they don't have a phone service with the new modem so they reconnected the old one, changed the status in the csg into active and ran itg , sent signal, call got disconnected while rebooting the modem, eoc

Cr#:
CR Ticket #CR094242682
Acct#: 8993114910005249
Bcn: 5703882323

__________________________________________________________________k spoke to: denyse

** cx cannot connect her dish to the internet , ran itg , ran diagnostics , modem is already provisioned and network was configured already , confirmed othr device can connect to the internet, educ cx to contact oem , educ agreed, eoc

Cr#:
CR Ticket #CR094244606
Acct#:
Bcn: 5084965986

__________________________________________________________________k spoke to: Susan

** cable box needs initializing, ran itg , sent signal, did manual restart , walk thru the cx in on-screen activation, stuck in voice guidance , set tech app, cx agreed, eoc

Cr#:
Acct#: 8499050140228053
Bcn: 2153789003

needs initialize
__________________________________________________________________k spoke to: abhay bakshi

** cx cannot a call got disconnected , hotspot

Cr#:
CR Ticket #CR094261020
Acct#: 8299610140872721
Bcn: 7035813154
cannot connect to this networlk
__________________________________________________________________k spoke to: zailie diaz/ alberto diaz

** mobile activation, connect to mobile department , eoc

Cr#:
Acct#: 1011960708
Bcn: 7873640969 / activate phone
4133516968 / 0918
__________________________________________________________________k spoke to: mr toro

** cable box activation, ran itg , sent activation, still not working , set tech app, cx agreed, eoc

Cr#:
CR Ticket #CR094264120
Acct#:
Bcn: 2037729451
xre02022 /
__________________________________________________________________k spoke to: sarah

** cx is asking with regards to her billing , account is under central, connected to billing department of central, cx agreed with the waiting time, eoc

Cr#:
CR Ticket #CR094280586
Acct#: 8535100430614029
Bcn:

__________________________________________________________________k spoke to: otaru

** billing

Cr#:
Acct#:
Bcn: 7142139279
179$
__________________________________________________________________k spoke to: christine foley
james foley
** cable box activation, ran itg , restart the cable box, perform FR of the remote to pair with tv , issue resolved, eoc

Cr#:
CR Ticket #CR094287227
CR Ticket #CR094284506
Acct#: 8499050020029134
Bcn: 2152929601
a162
__________________________________________________________________k spoke to: mamta

** cx cannot connect to the internet , ran itg for connectivity , upon checking wifi name is still the default name , reset the wifi name thru mso, educ cx with her billing, introduced acp, eoc

Cr#:
CR Ticket #CR094290731
Acct#: 8299420651460779
Bcn: 2402002684
Mamta
2402002684

mint mobile - $130 /pitched
__________________________________________________________________k spoke to: willie / kelly

**

Cr#: CR Ticket #CR094294537
Acct#:
Bcn: 8142210658 /1434

pitch

__________________________________________________________________k spoke to: wayne


** rcvr box rental code was removed, added

Cr#: 8299610241928000 /
CR Ticket #CR094300256
CR Ticket #CR094299868
Acct#:
Bcn: 8889346489
PAM603995095 /
__________________________________________________________________k spoke to: david / suzanne

** internet activation, ran itg , wifi config, sent signal, issue resolved, utilized xpg, has dial tone, issue resolved, eoc

Cr#: CR Ticket #CR094305082
Acct#:
Bcn: 3023841027 /

kingcomputers
Modem7379
xre02021
__________________________________________________________________k spoke to: crystal

** cable box activation , issue resolved

Cr#:
CR Ticket #CR094308643
Acct#: 8299600080078165
Bcn: 8043576670

__________________________________________________________________k spoke to: raymond bibbo
3 inputs
** internet is working , video technical

dvr box - 59.90
Cr#:
CR Ticket #CR094313577
Acct#:
Bcn: 6109602074
xi6t / record 2 or more programs at once /



__________________________________________________________________k spoke to: Darlene

** internet & cable boxes ,

Cr#:
CR Ticket #CR094325288
Acct#:
Bcn:
wifi name: Miss Darlene
password: Deztiny18



__________________________________________________________________k spoke to: david

** wireless box

Cr#:
CR Ticket #CR094332853
Acct#: 8299600840528756
Bcn: 8135036614 /
no signal hmdi
__________________________________________________________________k spoke to: cheryl

** technician , resched

Cr#:
Acct#: 8299400472600225
Bcn: 4108024365
pitched //
__________________________________________________________________k spoke to: clodoaldo -noted

** modem is offline , technician , sodi created today

Cr#: CR Ticket #CR094336409
Acct#: 8773100701061513
Bcn: 6172014142

WIFI NAME: am4n6a
PASSWORD: 7248409786

__________________________________________________________________k spoke to: amanda

** internet activation, ran itg, modem is offline in the initial diagnostic test , tried other outlet as per itg , outher cable is still offline, tried one more time with the first outlet, already online, wifi config, sent signal, issue resolved ,eoc

Cr#:
CR Ticket #CR094341991
Acct#: 8993212670613143
Bcn: 7248409786

__________________________________________________________________k spoke to: juan garcia

** internet activation, ran itg , ran diagnostic test , modem is offline , set tech app, cx agreed, eoc

Cr#:
CR Ticket #CR094343231
Acct#:
Bcn: 3018251774

__________________________________________________________________k spoke to: tina sadler

** internet activation, ran itg , configure wifi, speed to gateway test failed, tech app , educ cx , cx agreed, eoc

Cr#:
Acct#: 8299400420197712
Bcn: 4435310163

wifi: tina203
password: BC7466bc!
__________________________________________________________________k spoke to: patricia rahim

** cx did not receive the modem , cx want to correct the address and add room 4, contacted national move , wait for the live agent to help cx with request of correcting the address , eoc

Cr#:
Acct#: 8299200070448351
Bcn: 8622814613
3 Honeysuckle Ct Room 4, Georgetown, DE 19947
__________________________________________________________________k spoke to: michel ronner

** tv and internet activation, account is under west, educ cx with the waiitng time, cx agreed, eoc

Cr#:
Acct#: 8155100513922140
Bcn: 4088361815

__________________________________________________________________k spoke to: lulian

**

Cr#:
CR Ticket #CR094364521
Acct#: 8773100741347013
Bcn: 6174208318

wifi: liliane

password: 8573439041

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