Notes
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Action: cmb sms sent
comm: naIssue: not connected
56087717947
[email protected]
6396827882 56135690330
SD:c92cc8c3-2c00-4c47-9196-0891e2f3b568
Genisis-50796
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt//cmn
GODDEVENING SIR I AM AKASH CALLING YOU FROM SNAPDEAL
SIR PLEASE CONFIRM ME HOW CAN I HELP YOU TODAY
Is there anything else I may assist you with?
I hope you are satisfied with the given resolution and the information provided by me.
call me now
https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit?pli=1#gid=0
https://docs.google.com/spreadsheets/d/1FAF0pfGsK8Ebpyh_GX3HtGFkSJEHdod6B4ZwVvdesXU/edit#gid=0
Genisis-50796
Issue: cx want to return the product //quality issue
Action: return req raised//tat shared 24 hrs for update
communication: apology done//rpi not initiated//also guide to pack the parcel in original packing//cmn
Genisis-50796
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt//cmn
Genisis-50796
Issue: cx ask about product
Action: info shared
comm: info shared //cmn
9672033272
8894725810
Genisis-50796
Issue: cx ask about refund
Action: info shared
comm: info shared refund already initiated in sd //cmn
9368449529
9897632301
Genisis-50796
Issue: cx want to know about the refund//refund initiated on--17/5/2023
Action:info shared//macro shared //ask cx to share
comm: apology done//info shared //cx agreed//cmn
Genisis-50796
Issue: cx ask about refund
Action: info shared //refund already initiated on 26/5/2023 in prepaid
comm: info shared //tat shared 3 working days to reflect //cmn
Genisis-50796
Issue: cx wants info about product
action: info shared
comm: info shared //cmn
issue-cx ask about pickup//
action-info shared //rpi denial given
comm-info shared//apology done//cmn
Issue: cx wants to return the product //manula case
Action: info shared //rl filled
comm: tat shared 24-48 hours //alternate adress -Dantre market idergarh shop no-15 ,datiya mp pincode -475675
near sikotar mata temple
l
Issue: cx want to return the product //
Action: return req raised//tat shared 24-48 hrs for update after recieving the images //macro shared ask cx to share images
communication: apology done//also guide to pack the parcel in original packing//cmn
ALTER NUME
Genisis-50796
Issue: cx wants to return the product
Action: info shared //denial given
comm: : denial given as per ra remarks
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