Notes

Open the PNR - RT[PNR]

Check the flight itinerary is in HK status - RTA

Access the ticket image - RTF or RTTN >>> TWD/L[FA or FHE line#]

Once you have the ticket accessed, ensure

· Coupon status is F for the outbound flight and O or A for the remaining segments

· Date of issue

· Validating carrier

· Tour code


Sell New flights & XE old segments

Delete existing TST – TTE/ALL

o Reprice using ATC – FXQ/S[Segment#/P[Pax#] or FXO/K/S[Segment#/P[Pax#] /// Ex – FXQ/S3-4/P1 /// [If ATC working – Jump to “If there is an add collect:”]

o If ATC not working – Check FQD(fare rules)& Verify the following information:

o Change is permitted.

§ If not, inform the customer to book a new ticket for the new flights. The value of the existing ticket may not be used toward the new ticket.

o Change fee

o Minimum Stay

o Maximum Stay

o Advance Purchase

o Seasonality

o Day/Time

o Blackout Dates

o Stopovers

o Routing

o Flight Application

o Travel Restriction

o If above conditions are met; Price the new itinerary using Informative Pricing - FQP

(Informative Pricing)FQP Steps:

o While running fqp command enter new dates for segments to be changed[Ex – as per above pic; new return CDG-PBI 8th Dec]

o DOT - DDMMMYY

o Fqp(origin)/a(al code)/c(cos)/d(travel date)(next city)/ a(al code)/c(cos)/d(travel date)(dest city)/ a(al code)/c(cos)/d(new travel date)(next city)/a(al code)/c(cos)/d(new travel date)(final city)/r,p,(DOI) >>> published

o Fqp(origin)/a(al code)/c(cos)/d(travel date)(next city)/ a(al code)/c(cos)/d(travel date)(dest city)/ a(al code)/c(cos)/d(new travel date)(next city)/a(al code)/c(cos)/d(new travel date)(final city)/r,u,(DOI) >>> net

o To open fare basis - fqq[Line#] // Always start with lowest 1st

o if FB shows diff COS, then select same COS for new flights in RTA

o Split screen// Open original tkt image+twd/tax and compare base+tax for original vs fqp = to find difference payable

Create manual TST for new segments from FQP image:

· TTC/Segment – Ex: TTC/S2-3 (Seg# should be for the new return flights cx is changing)

tti/t(TST number)/l(connecting line number)x
· If only 1 segment>>> TTK/T[TST#]/B[new FBC from FQP]/V[validity]/A[baggage] – Ex: TTK/T2/Bmnsl00n2/V10Nov10Nov/A2pc

or

· If multiple segment/FBC>>> TTK/T[TST#]/L[Line#][X – If any connection]/B[new FBC from FQP]/V[validity]/A[baggage] – Ex: TTK/T2/L1/Bmnsl00n2/V10Nov10Nov/A2pc (If there are more lines add for those too)

· TTK/T[TST#]/F[Fare]/X[Tax] – Ex: TTK/T2/F200USD/X20.00YQ/X34.56AY >>> [Open old ticket image> TTH> MD> AF line- Copy from F until last tax]

· TTK/T[TST#]/C[FC line data] – Ex: TTK/T2/CDEL BA LON Q14.00 428.99BA DEL Q14.000 428.99NUC885.98END >>> [Copy from FQP]

· TTK/EXCH/T[TST#] – Ex: TTK/EXCH/T2

· TTK/T[TST#]/X[Tax amount to be charged & code]/T[Total amount to be charged including base+tax] – Ex: TTK/T2/X23.00AY/T234.00 (Command is used when we have to show the TAC including tax classification)

· FE [Endorsement line details] – Copy from FQP>MD>Last line with brief policy

· FO [Access RTTN > FO*[Old Tkt line#]/P[Pax#]>Enter]

· FV [AL Code]

· FP[Can add manually now or while running script]