Notes

Non Resolve Chats

Chat id -
Issue - cx not resposive
Action -
Comm-

Please be assured! For further clarification, We have arranged a callback for you.


Kripaya nishchint rahe! adhik spashteekaran ke lie, hamne aapke lie callback kee vyavastha kee hai aapko jald hi humari taraf se call karliya jayega.

I would like to inform that Refund will be processed to your Bank Account/ Credit or Debit card/ Wallet in 2-3 working days after Pickup of product.


I would request you kindly ignore such type of certificates which you have received in the reference of Snapdeal because snapdeal never send such type of certificates to their customers and I have humble request for you to please don't share your vital information such as bank details, name etc.


Sir, Aapse request karunga ki karipya abhadhra bhasha ka pryog naa karein nhi to hume majbooran aapki return complaint ko close karna padd sakta hai.


Baba Express ECOM Pvt Ltd. G/F, H Near Pole, NJF H 425 Village Dhoolsiras Sector- 24, Dwarka, New Delhi - 110078

REFUND


I have updated you complaint for refund and also share the complaint to our refund team so do not worry, I personally assure you that you won't come across such kind of inconveniences and your refund will be at earliest before the given period I will take care of it at a priority basis.

I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible and this time your refund will be at earliset before the given time I also shared your complaint to our refund team so rest be assured you would not face the same issue over and over again I will resolve it quickly as possible before the given time please accept your sincere apology.


Mere duwara refund ke liye aapki complaint update kar di gyi hai aur hamare refund team ko bhi share kar di gyi hai aap nischint rahiye me personally dhayan rakhunga ki aapko bilkul bhi pareshani na ho aur aapka refund aapko jald se jald kar diya jaye diye gye samay se phley iska mere duwara prathmikta ke aadhar par pura dhyan diya jayega.

Mujhe se sunkar dukh hua hai ki aapko refund ke liye kafi samay se pareshani ka samna kar rahe hai lekin me ish bar me sunischit karunga ki aapko ish tarah ki pareshani ka ab samna nahi karna padega mere duwara prathmikta ke aadhar par aapki complaint refund team ko share kar diya hai taki jald se jlad aapki complaint par kam kiya ja sake aur aapka refund diye gye samay se phley aapko initiate kar diya jaye aapko hui pareshani ka mujhe khed hai.



Sir, Mein jesa ki check kar paa raha hun hamaari team ne apko kal 12:14 pm pa band details confirm karne ke liye call karne ki koshish ki thi par aap uss samay available nahi the aap chinta naa karein mene aapke refund complaint ko fir se priority basis par highlight kar diya gaya hai aur aapko 24-48 ghanton me contact kiya jaayega aur call khatam hote he aapka refund bhi initiate karva diya jaayega.

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Maafi chahunga lekin jis order ki aap jankari chahte hai hum uski details check nhi kar paa rahe hai to apse request karunga ki hume apne order ki suborder id share kardijiye.




As I can check while processing your request, team reviewed your account and found some transactions that do not pass our internal checks and your return complaint has been rejected and closed.



Session id : BE2501993064BFE RTO

Session id : BE2501993064BFE

Session id : AEA9F8996E5B044

55073377376
Session id : B638B1B0165128F


Session id : E5F69865745F683

Issue- cx want to know his return request status
Action- asked cx to shared the product images as per RMT remarks// images received on chat //TAT shared 24-48 hours for update
Comm- Apology done // asked cx to shared the product images as per RMT remarks// TAT shared 24-48 hours for update


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Chat ID –
Issue – cx not responsive
Action Taken – replied on whatsapp//
Communication – Info shared//


Chat ID –
Cust Concern – cx ask for delivery details
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 24 hours


Chat ID –
Cust Concern – cx want to return//Size Issue
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 48 hours for update

DFE9FAB8FAC903F - SUNIL KI CHAT

I have raised your complaint for delivery and now working on it so do not worry, I personally assure you that you won't come inconveniences and your order will be deliver at earliest at your doorstep before the given time and i shared your complaint to our team and team will soon connect with delivery boy and your order will be deliver to you at earlist this time rest be assured I am taking care of your order delivery you will not face again such kind of inconveniences. I personally taking care of this complaint on priority basis.



SNAPDEAL CREDITS
Mam, As I have checked the details and your refund was initiated on <5/1/2023> by us. And I request you to please check in your Snapdeal App and on the Snapdeal Credits or Refund Voucher section and there you will find your refund. and if you will not find the refund then I will request you to please wait for 24 hours and then we will refund your amount as soon as possible.

Sir, your refund is already done from our side in your snapdeal credits voucher section of your snapdeal app and now it is not possible to transfer the amount in your bank account.


Sir, Jesa ki check kar paa rha hu aapka refund humari taraf se 17/10/2022 ko aapke Snapdeal Credits mai kardiya gya hai. Aapse requeest karunga ki kripya aap apne snapdeal app mai Snapdeal Credits section mai jakr check kijiye aapko apka refund mill jayega.



Mam, I am really sorry but As I can check here your refund has already initiated in refund voucher but I will highlight your issue to my team because you also did not get the refund till now so when our team will contact then you can share your concern with them they will surely help you.


Sir, I request you to please share your this issue by writing us email on our mail id [email protected] and our senior team will surely help you regarding this issue.


Sir, Maafi chahunga lekin aapse request karta hu ki aap humari email id [email protected] par apna concern mail karke share kardijiye humari senior team aapki sahayta zaroor karegi.



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Don't worry, I have taken your feedback and highlighted to our team so team will coordinate with delivery boy and delivery boy will call you soon., We will try our level best to deliver your product as per your requirement because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.




Chat ID – AD407AFD2962655
Cust Concern – cx want to return//cx received men's watch instead of women's
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 48 hours for update






1C1DBCC9D5349F1 - Manual pickup


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Tagging NC

212DA409535336C
Product Image /with front // middle // back parts


Sir, Maafi chaahunga aapke order description par mentioned product he mila hai to mein aapke order ki return complaint register nahi kar paayunga.



To : [email protected]

Dear Panku,

Your purchase has a manufacturer warranty which requires you to visit (Tecsox)'s service center if you face any issues with your item. Make sure to provide them a copy of your invoice. Below are the service center details:
Customer care number-9897383838
Email ID- [email protected]

If the service center is unable to resolve your concern, please reply with a certificate obtained from them within 15 days. The certificate should contain the following information:
1) Comments by the service center 2) The service center's official stamp 3) Your item's IMEI/serial number

We would urge you to send the same within the next 15 days, else we shall consider that you would like to continue with the product and will close your request for return.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal









Session id : 66F01BD6E054C6C
Issue: cx want to return the product //
Action: return req raised//tat shared 24 hrs for update
communication: apology done//rpi not initiated//also guide to pack the parcel in original packing//images received on chat // cx went unresponsive while probing





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B96CBD10BEC863B



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233F39645AFF1CB





55475041583

49252022365




85113080
85289855


As I can check here your order was delivered to you on 22 Apr.


14A88AD7D3D82DA



As I can check here your order was cancelled due to some technical issues and I request you to please place a new order.



Jesa ki check kar paa rha hu aapka order kuch technical issues ke karan cancel ho chuka hai to apse request karunga ki aap ek nya order place karlijiye.



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D31BEF637C51475 galti



I have got your request regarding call back no need to worry I will arrange call for you after 9 am in the morning, I request you to please wait till then.



We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!



Mujhe aasha hai ki aapke aadesh ke sambandh mein pradaan ki gaye jaankaari ne aapki problem ko sambodhit kiya hai. Yadi aapki koi aur problem hai, to kripaya hamase phir se sampark karen aur hamen aapake liye unka samaadhaan karne mein khushi hogi.



Sir, I request you to please share the images of the wrong product which you have received on chat so I will update it for you.

Aapse request karunga ki apko jo wrong product mila hai aap uski images humein chat par share kardijiye .


Sir, I would like to inform that all the fantasy product from our app or website will be delivered to you in a discreet packaging.



Sir, Jesa ki check kar paa rha apka yeh order abhi deliver nhi kiya gya hai to apse request karunga ki agar aap kisi dusre order ki jankari prapt karna chahte hai to hume Order/Suborder number send kardiiye.

I have checked the details and your refund was initiated on < 29/1/2023> by us.Sir as I can check your refund initiated as snapdeal credit you can purchase any product from snapdeal worth ₹5,800.00 without pay any extra amount. Sir you can pay the remaining amount is case product price is higher than ₹5,800.00.


Sir, I am sorry but due to some technical issues we are not able to check the delivery details of your order but do not worry our team is still working on this concern and we will update you regarding this issue within 24 to 48 hours.



Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.



Sir, There is no need to worry, I have updated your issue with my team they will escalate your concern with the courier team and will sure you will not face any issue regarding the pickup of your order.

Mujhe aasha hai ki main aapakee chinta ka samaadhaan karane mein saksham tha. mujhase judane ke lie ek baar phir aapaka dhanyavaad.


Sir, Maafi chahte hai lekin jesa ki check kar paa rhe hai hume aapke aapke dwara bheji hui images abhi prapt nhi ho payi hai to apse request karunga ki aap hume veh images dobara send kardijiye.

Sir extremely sorry for the inconvenience you have faced and has taken your feedback about the courier boy for giving fake remarks and I will personally ensure that this will never going to happen with you again in future.

Sir, Aapko batana chahunga ki aapka product pickup hone ke baad apko humari team ke dwara call ya sms ke through ek link bheja jayega or usme apko apne account details submit karni hogi tab apka refund karwa diya jayega.


Sir, Do not worry, after the pickup of your product you will receive one sms or mail from our team in which you will find a link to share bank details and then you will get your refund.


Sir, I am really very sorry that you are facing this issue but I would request you to please place a new order for yourself and the order you will place this time I will make sure that it will deliver to you as soon as possible.


Mam, Aapko batana chahunga ki mene aapko abhi ek mail send kiya hai or aapse request karunga ki kripya aap apne different product ki images hume uss mail par send kardijiye.



Mam, Aapko batana chahunga ki jese hi aap hume apne product ki images mail kardenge vese hi veh aapki complaint mai update hojayegi or apko product ke pickup ke regarding koi problem face nhi karni padegi.


In case your refund still do not showing I request you to please update your application and share your concern directly to our relevant team by mailing on [email protected] with screenshot our team will revert you back within 24 hours this is the maximum time frame for resolution.