Notes
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ISSUE: Transfer of service
- equipment can't be added (The serial number already exists. [] []. (!{2}!)
- equipment is not actually assosiated with any account
- CSG error transfer order was cancelled
- Modem is showing online in cus end but offline in Einstein
REMARKS: Endorsed issue to support fix agents for further assistance.
ACC NO.: 8499102770257355
CONTACT NO.: (331) 302-1526
Einstein/ITG problem for a couple of days now on 50-60% of my calls
- showing offline on ITG and Einstein but online in cus end
- showing offline in ITG but online in Einstein
- ITG does not give me the option to set wifi name and pw to provision the device.
- somehow the ITG will detect a pending service order in SCG when there is none and can't proceed to truckroll.
Top call driver
- cable box replacement XRE-02021
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