Notes

Acc# 8299400023684660
Callback:


Joy spoke to: Quinn
Issue: cx don't want activate
Actions taken: try to talk to cx but seems that cx is talking to another peson // call got disconnected // endorsed to support


*************************************


Acc# 8773401990008680
Callback:


Joy spoke to: Rita
Issue: remote not working
Actions taken: tried apairing the first remote b ut not working // tried pairing the other remote // issue resolved // EOC
CR094416340
*************************************


Acc# 8773102580653071
Callback:


Joy spoke to: Julitte
Issue: Landline not working
Actions taken: Run ITG // register tn top modem // sent signals // cx has dial tone, can make and receive calls now // issue resolved
CR094418750

*************************************


Acc#
Callback:


Joy spoke to: James
Issue: remote pause/play botton not working
Actions taken: run ITG // tried unpairing the remotre but did not blink blue indicating that it unable to unpair remote // pair it again but still pause/play // sent multiple of signals but pause/play stillot working // routed to soak process // given options // endorsed to support // EOC


*************************************
home6
shahid61


Acc# 8773403811811623
Callback:


Joy spoke to: Shahid
Issue: cannot connect to internet
Actions taken: change wifi name nad password // cx can conenct // cx ants to activate mobile // connected to mobile care
CR094426659

*************************************
8562592880

Acc# 8499050430469243
Callback:

tranfer call from VXI Heaven
Joy spoke to: Vincent
Issue: wants to activate land line
Actions taken: Run ITG // registered the tn to mode m// sent signals // cx can call the number now // tagged as issue resolved // EOC
CR094432240

*************************************
8299400130078509
joan cargill
Acc# 8299400130078509
Callback: 2403206099


Joy spoke to: Joan
Issue: wants to have a tech to install
Actions taken: Run ITG // bypass syeps to route to tech // set appointment // EOC


*************************************



Uziel
2124448624


Acc# 8499052280819097
Callback:


Joy spoke to: Judah
Issue: have receive the modem
Actions taken: trying to activate but no service // reinstated the service // run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR094444126

*************************************


Acc# 8155300180137945
Callback:


Joy spoke to: Mike
Issue: internet activation
Actions taken: connected to west division


*************************************


Acc# 8773105140478798
Callback: (508) 540-4485


Joy spoke to: Elizabeth
Issue: wants to have tech
Actions taken: run ITG // bypass steps to route to tech // tried setting up tech but has error in ITG // already informed the cx but had tech appointment was not set // endorsed to support // EOC

*************************************

8773400110508926
Acc# 8773400110508926
Callback:


Joy spoke to: Francesco
Issue: calling on behalf of her aunt Teresa, she's stroke and on a facility
Actions taken: educated the cx that we cannot assist since caller is not on the acount // adviced the caller to go to one of our store to process disconnection or hold // EOC

*************************************

00403696a686
b8611


Acc# 8299420350156868
Callback:


Joy spoke to: Raja
Issue: modem activation
Actions taken: removed rental, added owned modem // run iTG // provisioned device // cx can connect and surf the internet // cx will work on the wifi extender // cx requested for credit, tried tyo process credit but has error // endorased to support // EOC
CR094472257

*************************************


Acc# 8499100111014352
Callback:


Joy spoke to: Durell
Issue: xfinity mobile concern
Actions taken: connected to mobile care


*************************************

00403681533d / mt7711
533f

pax500653884
34340


Acc# 8993115280041300
Callback:


Joy spoke to: Fae
Issue: wnats to activate flex
Actions taken: ask assistance from sales // educated the cx taht we need to complete the pending order first oin the account before we can add flex // EOC


*************************************



Acc# 8773501220010222
Callback: 8027933100


Joy spoke to: russell
Issue: cable activation
Actions taken: run itg // sent signals / issue resolved // EOC
CR094482468

*************************************
lijahman
10052018
Acc#
Callback:


Joy spoke to: Naeem
Issue: internet activation
Actions taken:
CR094488012

*************************************


Acc# 8993111110328850
Callback:


Joy spoke to: Kenn
Issue: wasn't able to log in to activate modem
Actions taken: cx not at home to activate // added phone number and email to set up xfinity ID // cx will callback if needing assistance on activtaing equipment // EOC


*************************************

14c03ec5303b
sb6190



Acc#
Callback:


Joy spoke to:
Issue:
Actions taken:
CR094492345
CR094497989

yacht-fi
2158887034





*************************************


Acc# 8773103231807132
Callback:


Joy spoke to: Daniel
Issue: connected to bulk
Actions taken:




*************************************


Acc# 8299410050016769
Callback:


Joy spoke to: Pam
Issue: Cable activation
Actions taken: added cable rental for $10, cx approved // restarted cable // // cx follow on screen activation // cx can see pictures // issue resolved
CR094500350

*************************************
02021
03007
Acc#
Callback:


Joy spoke to:
Issue:
Actions taken:

CR094501976
*************************************


Acc# 8773102440279778
Callback:


Joy spoke to: Michael
Issue: internet activation
Actions taken: Run ITG // provisione ddevice // cx can connect and surf the internet // issue resolved // EOC
CR094492345

*************************************


Acc# 8499051900048723
Callback:


Joy spoke to: Robert
Issue: cable activation
Actions taken: run ITG // sent signals // cx followd on sscreen activation // cx can see pitures // issue resolved
CR094504616

*************************************


Acc# 8299420601617320
Callback:


Joy spoke to: anton
Issue: modem activtaion
Actions taken: Run ITG // reset wifi name and passweord // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR094509238

*************************************

1c937cec51d9
51da


Acc#
Callback:


Joy spoke to:
Issue:
Actions taken:
CR094511724
CR094518908
*************************************
bq 10 digit

Acc# 8499050090562295
Callback:


Joy spoke to: Deborah
Issue: internet and cable activation
Actions take: Run ITG // modem offline // sent signals // modem still offline /// roputed to tech // open order cannot close // s per checking ther eis still an active account on the address on pending non pay disconnect // eductae dthe cx that i cannot disconnect the service // educated the cx that she can visit one of the store and bring proof of residency // cx will set up tech on the store // tv need to hsve tech as well stuck on voice guidance // EOC
CR094518908

*************************************
(267) 319-0527
617197566
Acc#
Callback:


Joy spoke to:
Issue:
Actions taken:

8499100050125243
*************************************


Acc#8499100050125243 c
Callback:


Joy spoke to: Sheila's
Issue: wants to check why balance on the acocunt went up high
Actions taken: educated the cx on the billing // inquiry about xfiniity mobiler // cx will visit store for more details // EOC


*************************************


Acc#
Callback:


Joy spoke to:
Issue:
Actions taken:


*************************************


Acc#
Callback:


Joy spoke to:
Issue:
Actions taken:


*************************************