Notes

k spoke to: Kathy

** billing inquiry, educ cx that they have paid already this month and they are enrolled with autopay , cx understood, eoc

Cr#:
Acct#: 8993115320008772
Bcn: 5708172102


only have cable service
______________________________________________________________________

k spoke to: Barbara

** voice activation, ran itg , utilized xpg, call got disconnectd while testing , eoc / endorsed

Cr#:
Acct#: 8773500100259396
Bcn: 4158062795 / 8028683552
consolidated , no phone ringing ,
______________________________________________________________________k spoke to: Ajay, chandra

** cx received an advertisement about connectmore, inquired about changing the package , educ cx that the package he have right now is the best , cx is asking to waive the 100 installation charge, asked assistance to billing , billing rep cont assist the cx, eoc

Cr#:
Acct#: 8499200074143907
Bcn: 3023841206

______________________________________________________________________k spoke to: jacquelin, elmor

** new sales , ups return label .

Cr#:
Acct#: 8499200074174118
Bcn: 2152909978
noted
______________________________________________________________________k spoke to: michael

** return

Cr#:
CR Ticket #CR094416486
Acct#: 8773110280161956
Bcn: 8604632270
not available at the present time

the only option is to return the new cable box ,

9568 / noted
______________________________________________________________________k spoke to: richard

** internet activation, ran itg, ran diagnostic test , modem is offline , set tech app, cx agreed, eoc

Cr#:
CR Ticket #CR094420822
CR Ticket #CR094419439
Acct#: 8299610263931106
Bcn: 8082280327
pitched


______________________________________________________________________k spoke to: Carl

** internet activation, ran itg, sent signal, wifi config, issue resolved, checked other account of cx to resched the tech , issue resolved, eoc

Cr#:
CR Ticket #CR094426979 /
CR Ticket #CR094427937
Acct#: 8773105140860862
Bcn: 5089446115

wifi name: Cape
password: Puppy2017Cape
xre0029 xre0071
______________________________________________________________________k spoke to: sheila , david

** introduce acp ,

Cr#:
Acct#: 8299420650923447
Bcn: 2407315970

1. lower the price ,
2. get rid of netflix , want to have disney plus
3. bwireless .
______________________________________________________________________k spoke to: lori

** voice activation, ran itg ,

Cr#:
CR Ticket #CR094437209
Acct#:
Bcn: 7326429691
PearlEden from Transcom Iloilo Northeast

correct line - 7328735576

______________________________________________________________________k spoke to: John

** internet activation , ran itg , sent signal, wifi config, issue resolved

** walk thru cx with cable box on-screen activation, issue resolved ,
tech app ,
Cr#:
CR Ticket #CR094456652
Acct#: 8499052190045635
Bcn: 9738654475

wifi name: kahuna2

password: jdson2525
sharp
______________________________________________________________________k spoke to: nathaniel

** internet activation , added equipment thru
Cr#: 877310272043
CR Ticket #CR094468259 /
CR Ticket #CR094472350
Acct#: 87739346489 /
Bcn: 5082925968 /

79 Coles Pond
cr094306622 /

NATHANIEL HARDWICKE / BRIAN HOPE / SARA HILTON / 0023
8773102720432741
cmmac: e4bffa077f10
line 1 - 5082580251
line 2 - 5086945069
line 3 - 5086197610

WIFI NAME: Schaeffer
password: 79colespondrd /
______________________________________________________________________k spoke to: 1601 Diane circle phoenix pa 19460

**

Cr#:
Acct#:
Bcn: 4106938366 ryan

______________________________________________________________________k spoke to: jennifer

**

Cr#: CR Ticket #CR094484855
Acct#: 8773103840185912
Bcn: 2152853251

______________________________________________________________________k spoke to: sorrel

** voice activation, call disco while restarting the modem, eoc / endorsed

Cr#:
Acct#:
Bcn: 6174138671

______________________________________________________________________k spoke to: freddie

** internet activation

Cr#:
CR Ticket #CR094489878 / CR Ticket #CR094491929
Acct#:
Bcn: 3023844978

wifi : freddiebear1
password : Resist24

______________________________________________________________________k spoke to: carlos

** cable box activation , ran tig , sent signal, did manual restart , cx is on loop with voice guidance, optimizing for surround sound, naming the device , soak process, educ cx , cx agreed, eoc

Cr#:
CR Ticket #CR094496156
Acct#: 8499053390227254
Bcn: 2015520406

this device initialize before we can continue , 3622

______________________________________________________________________k spoke to: danisha

** internet activation, ran itg , sent signal, wifi config, tablet and phone can connect , trying to connect the tv , issue resolved,

cx want to change her number, changed it thru csg, utilized xpg, did test call, issue resolved, eoc

Cr#:
CR Ticket #CR094498680 / CR Ticket #CR094502940
Acct#:
Bcn: 4848465088

wifi: Pyt913
password: jobZ4me$
443 485 6078
______________________________________________________________________k spoke to: maureen

**

Cr#:
Acct#: 8773102640349132
Bcn:
5086853044
YourPlaceontheCape
5086853044 /

3 old timer glane 8773102640349132
______________________________________________________________________k spoke to:jai wood

** system issue , tc

Cr#:
Acct#: 8993115701028084
Bcn: 7175784224

______________________________________________________________________k spoke to: holly
18.32
** flexbox cannot be added ,

Cr#:
Acct#: 8993206630106446
Bcn: 8142338720
XI11WN9225002275AICO xre00250

credit adjustment !!!!! noted
______________________________________________________________________k spoke to: sara

** cable box working , set tc

Cr#:
Acct#:
Bcn: 6176784207

______________________________________________________________________k spoke to: marie

** cable box activation,

Cr#:
CR Ticket #CR094523596
Acct#: 8773102913024511
Bcn: 2073960053

______________________________________________________________________k spoke to:

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Bcn:
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