Notes
Notes - notes.io |
6092031827 // 9738856959
sean martin but spoke with an agent
-------------------------
m spoke with: mubia
acct #: 8299400472602262
callback #: 4103065423
concern :
reso : ran itg blue, walkthrough the process, ran itg, itg routed us to tech, itg routed to tech, educate the cx, eoc.
-----------------------
m spoke with: olga
acct #: 8993111622291554
callback #: 5702255248
concern : cx requested for tech because she already tried to activate this one and still not working
reso : ran itg blue, educate the cx, ran itg, itg routed us to tech, cx wants to have credits for the days that she's not using the device because cx experienced this one for a whole week, set tech appt, educate the cx, eoc.
-----------------------
m spoke with: chris
acct #: 8299600064231699
callback #: 7575769745
concern : wants to activate the modem
1C937CD89438
name: Chris and Loki
reso : walkthrough the process, completed the serving pending order, added the device to the acc, ran itg, set up wifi name and pass, successfully connected, eoc.
Orioles2023!
-----------------------
m spoke with: jamel
acct #: 8299700051807715
callback #: 9107059220
concern : asking for the bill,
reso : educate the cx, cx disconnect the call, eoc.
-----------------------
m spoke with: angelica
acct #: 8299400462971180
callback #: (410) 963-8910
concern : cx requested for spanish dept
reso : contacted spanish dept, eoc.
-----------------------
m spoke with: ronald
acct #: 8499050280455219
callback #: 8566250355
concern : wants to activate the cable box
reso : walkthrough the process, added the device to the acc, ran itg, cx confirmed it's already working, cx disconnect the call, eoc.
-----------------------
m spoke with: dylan
acct #: 8499101650163857
callback #: 6099158592
concern : cx don't have a coax outlet at home so he requested for tech appt
reso : educate the cx, ran itg, itg routed us to tech, set tech appt, eoc.
-----------------------
m spoke with: steven
acct #: 8299610020139068
callback #: 5406366401
concern : switching the landline tel to mobile phone, t-mobile
5406366401
reso : done
-----------------------
m spoke with: taiquirr
acct #: 8299600063939870
callback #: 8046876930
concern : wants to activate the modem
reso : upon checking acc cx is from prepaid and agent is from residential, contact prepaid dept, transfer cx, eoc.
-----------------------
m spoke with: sile
acct #: 8773500520079804
callback #: 8029220190
concern : wants to track her mobile phone
reso : educate the cx, provide info, eoc.
-----------------------
m spoke with: adam
acct #: 8499051600613313
callback #: 2674742200 // 2018030001
concern : wants to activate the modem and cable box
reso : done
-----------------------
m spoke with: rachel
acct #: 8499051650577228
callback #: 6099237729
concern : wants to activate the modem
reso : walkthrough the process, ran itg, itg routed us to tech, set tech appt, educate the cx, eoc.
-----------------------
m spoke with: haraj
acct #: 8299400090396818
callback #: 2404984884
concern : cx wants activate the modem and asking why he can't find his xfinity username, wants to merge the account
2404984884
reso : done
-----------------------
m spoke with: erik
acct #: 8299400010620677
callback #: 5402147869
concern :
reso :
---------done--------------
m spoke with: robert
acct #: 8773201640763027
callback #: 6033416291
concern :
reso : ran itg blue, cx said he can access the app already, eoc.
-----------------------
m spoke with: richard
acct #: 8499101960026026
callback #: 8889346489
concern : got a new remote
reso : cx requested someone to come to her house because she's too old can't pair the new remote to the tv, educate the cx, eoc.
-----------------------
m spoke with: sara
acct #: 8299420560116090
callback #: 2403430024
concern : wants to know why her tech not showed
reso : ran itg blue, double check the acc there's no tech appt that is cheduled, educate the cx, cx said she have a screenshot on her phone for tech, educate the cx, set tech appt, eoc.
-----------------------
m spoke with: christopher
acct #: 8773212210223631
callback #: 6033137255 // 6034433685
concern : wants to activate the modem and cable box
reso : walkthrough the process, ran itg for modem, successfully connected, ran itg for cable box, itg routed us to tech, set tech appt, educate the cx, eoc.
-----------------------
m spoke with: sabeeh
acct #: 8773103231722943
callback #: 4806969755
concern : wants to activate the modem, modem not showing on the app
PLUS54321
reso : wlakthrough the process, ran itg, change wifi pass, succesfully connected, ran itg for application issue, educate the cx, eoc.
-----------------------
m spoke with: miranda
acct #: 8299300020442429
callback #: 3059513641
concern :
00403682E9B8 // mg7550
reso : disconnect the call
-----------------------
m spoke with: michael
acct #: 8499100280292722 //
callback #: (610) 259-6389
concern : wants to activate the new box
xre-02021
reso : walkthrough the process, ran itg, itg routed us to tech, set tech appt, eoc.
-----------------------
m spoke with: nicole
acct #: 8773201410294922
callback #: 7813071405
concern : wants to activate the modem
reso : done
-----------------------
m spoke with: randolph
acct #: 8299600143570737 //
callback #: 8044902152
concern :
3C7A8A22D68B // 3C7A8A22D68A //
reso : under prepaid acc, transfer, done
-----------------------
m spoke with: germain
acct #: 8773102580653139
callback #: 6172302372
concern : wants to activate the cable box
reso : walkthrough the process, ran itg, itg routed us to tech, set tech appt, educate the cx, cx wants to have a credit for the day that he's not using the cable box, eoc.
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