Notes

1) Be consistent. It's incredibly frustrating when someone says one thing one day and something different the next (when there has been no intervening variables to cause a change). Over time, this inconsistency in the messages you're sending leads people to not trust what you have to say. So if you want to be taken seriously and earn credibility as a leader and a strong communicator, you have to be consistent in the messages you send to others.

2) Be clear. While a song and dance routine may be entertaining, it's not necessarily the most effective way to communicate your message. When you want to be heard, make sure that the messages you're sending are clear, understandable, and straightforward. Some people try to impress others with big, flashy words or complicated terminology, but the question you should ask yourself is: Do I want to impress, or do I want to be heard and understood? If it's the latter, toss out the flash and stick with clear messages that leave no one guessing.

3) Be courteous. Courtesy conveys respect. When someone feels respected, they're more likely to be open to hearing your message. Starting off a conversation with "You idiot," (or what happens more often--conveying "You idiot" through your body language) will immediately put people on the defensive. It's human nature. So if your goal is to be heard, "please," "thank you," and a positive tone are your best strategies.