Notes

k spoke to: Joshua /

** cx want to have a tech , upon verifying the address it is his old address , and upon checking there is still no account in the new address , transfer to national movers to be assisted with transferring the service , eoc

Cr#:
Acct#: 8993211530016638
Bcn: 4123109376

transferred service , date time for tech

180 Wilson Avenue Bever PA, 15009
----------------------------------------------------------------------

k spoke to: david / allana

** cx wants to activate her telephone lines, agent david stayed on the call since he has something to discuss with the cx, ran itg , cx has a dial tone now, and can also make and receive calls, issue resolved , eoc
CR Ticket #CR091954697

8223 - tel 1 / 8436 tel 2

Cr#:
Acct#: 8993204370030744
Bcn: 8142421652
----------------------------------------------------------------------k spoke to: agent ron /

** agent don't have an access with xpg , agent won't transfer the customer over, ran itg , agent will be the one to do the test call with the cx, issue resolved, eoc

Cr#: CR Ticket #CR091958709
Acct#: 8773110181589131
Bcn:
4133102133 /
----------------------------------------------------------------------k spoke to: tanner

** cx bill due on may30 , cx is asking if how long would be the extension for him to pay without having service interruption, educ cx that he should pay within 10 days from the due , cx understood, eoc

Cr#:
Acct#: 8993206991582847
Bcn: 2522730912 / june 4th
----------------------------------------------------------------------k spoke to: carl

** prepaid cx, cx want to reset the modem to factory default since the password that he tried to set won't work and the default passowrd also won't work, transfer to prepaid, eoc

Cr#:
Acct#: 8499053401189592
Bcn: 7326702420

not to enable the wifi , wifi is open , changed the defualt password , creates the password thru password manager, password was changed to a password that doesn't work, reset the modem to factory default,

default doesnt work and the one you set also,

jonas
----------------------------------------------------------------------k spoke to: sonya hines

** cx want to set an account for joshua hanes, her son, asked fro the address , upon checking it is serviceable, tried to contact joshua before transferring to new sales, joshua is unreachable, cx will call back later, eoc

Cr#:
Acct#: NO ACCOUNT
Bcn: 7577241081

501 Decatur St, Unit 217 , Richmond, virginia 23224
----------------------------------------------------------------------k spoke to: bruce tomas

** internet reactivation, cx will pay the past due, preferred to settle it with a live agent , transferred to billing , eoc

Cr#:
Acct#: 8299600151110624
Bcn: 8047352199 /8046890622

----------------------------------------------------------------------k spoke to: robert

** cx got 2 new boxes , cx is 80 y.o and is having a hard time to connect the wirings to the tv , set tech app, cx agreed , eoc

Cr#:
Acct#: 8499050010070635
Bcn: 6097787442 / cannot change bec
----------------------------------------------------------------------k spoke to: charlotte adams / sina

** internet activation, ran itg , ran diagnostics, modem is offline, set tech app, cx agreed, eoc

Cr#: CR Ticket #CR091973151
Acct#: 4438137817
Bcn: 8299400451662519
4438068465

rcvd cable box, someone hooke up the box for me ,
----------------------------------------------------------------------k spoke to: william anderson

** voice equipment issues, cx was with a previous agent to fix the landline phone, the cx has a dial tone in the first few minutes of the call, no need to run itg , made sure that other services are working, eoc

Cr#:
Acct#: 8773106100710501
Bcn: 9782907621
not working
----------------------------------------------------------------------k spoke to: joseph russo

** voice activation, made sure that the internet is working , ran itg , utilized xpg, sent signal, did test call, has dial tone already, tried to connect the printer, cannot be connected but other devices are connected , educ cx to contact oem, provided oem number , cx understood, eoc

Cr#:
CR Ticket #CR091977945
Acct#: 8499052390115337
Bcn: 2017367080
Tracy Ann from DIV Repair Onyx / cr091974457
----------------------------------------------------------------------k spoke to: marjorie atkinson

** previous note is a mistake, mobile activation, connected to the mobile department, eoc

Cr#:
Acct#:
Bcn: 2029939839 / any simcard / 2027440136
----------------------------------------------------------------------k spoke to: fidelis morfaw / morfaw robert

** internet activation, ran itg, modem is offline , set tech app, cs agreed, eoc

Cr#: CR Ticket #CR091983737 / CR Ticket #CR091984397
Acct#: 8299420621889677
Bcn: 2405648143
----------------------------------------------------------------------k spoke to: joshua wanek

** internet activation, ran itg , prepaid account, transferred to prepaid department, eoc

Cr#:
CR Ticket #CR091984841
Acct#:
Bcn: 9784080512
----------------------------------------------------------------------k spoke to: steven schwartz

** wireless box activation, ran itg , walk thru the cx with on-screen activation, remote is paired already with tv and box but cannot be paired with soundbar, routed to tech app,cx agreed with the sched, eoc

Cr#: CR Ticket #CR091993528
CR Ticket #CR091985671
Acct#: 8993112750297777
Bcn: 9418077160
x1 wireless box , asking to pair with remote , 9334
----------------------------------------------------------------------k spoke to: tracy sisi

** cx just received new equipment , confirmed that the internet is activated already , confirmed that the cx has dial tone and can make calls, cable box activation, ran itg ,

Cr#:
CR Ticket #CR092007171 / CR Ticket #CR092010665
Acct#: 8773400140323262
Bcn: 8606558499
5 boxes / 3dvr / 1dvr / 2 basic cable / connecting to your entertainment experience / SN:PAM602668221 /
----------------------------------------------------------------------k spoke to: miss robinson

** technician inquiry , status of the order is still open , educ cx to keep her lines open, cx understood, eoc

Cr#:
CR Ticket #CR091364145
Acct#: 8499050321096881
Bcn: 6098528394
2-4
----------------------------------------------------------------------k spoke to: douglas

** change ownership inquiry, educ cx that he can visit the store and present proof of residency to disconnect his father inlaw's account and for him to set-up an account on the address, eoc

Cr#:
Acct#: 8299200470007468
Bcn: 6102201018
1004 5th St S, Naples FL ,
florida in home , 8535100190275474
----------------------------------------------------------------------k spoke to: tamriage

** internet activation, ran itg, ran diagnostic test, modem is offline , set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092023268
Acct#: 8299600811257641
Bcn: 3362876445
----------------------------------------------------------------------k spoke to: willie

** internet activation, ran itg, sent signal, wifi config , mobile is already connected, cx is unresponsive on thr process of connecting his mobile , eoc

Cr#:
CR Ticket #CR092027705
Acct#: 8773404134024829
Bcn: 2034092320 /

wifi: pop123
password: trucks77
----------------------------------------------------------------------k spoke to: joe lento

** removed showtime on the package , cable box activation, cable box not working, set tech app, cx agreed, eoc

Cr#:
Acct#: 8499050310368598 /6098224226
Bcn: 8889346489 / 6105292364

wifi : beach#106
password: shore#822

WAITLIST 266278 / CR Ticket #CR092036369

bp-dthabe361
----------------------------------------------------------------------k spoke to: Juan Gomez

** cx will move to a new address, cx is prepaid, connected to prepaid department ,

Cr#:
Acct#: 8773103101297497
Bcn: 6178491920


----------------------------------------------------------------------k spoke to: jessica

** internet activation, ran itg, sent signals, config wifi, checked dial tone, issue resolved, eoc

Cr#:
CR Ticket #CR092045760
Acct#:
Bcn: 9139443498

wifi: Bebes kids
password: Black-2001
----------------------------------------------------------------------k spoke to:

**

Cr#:
Acct#:
Bcn: 3014763825 missed call 8499052440449579
----------------------------------------------------------------------k spoke to: Derick griffin

** internet activation, ran itg, sent signals, config wifi, checked dial tone, issue resolved, eoc

Cr#: CR Ticket #CR092048329 / CR Ticket #CR092050094
Acct#: 8299610371525618
Bcn: 5714943298

wifi name: DEEZ NUTZ86
password: DWORLD69!
----------------------------------------------------------------------k spoke to: jenna

** internet activation, ran itg, modem is offline, set tech app, cx agreed, eoc

Cr#: CR Ticket #CR092051797 /
Acct#:
Bcn: 8609185405
----------------------------------------------------------------------k spoke to: leah charnock

** no signal, educ cx to chekc the hdmi, issue resolved, cx wants to have home & Garden, espn and magnolia channels, subscription needs to be upgraded, plan is upgraded, issue resolved, eoc

Cr#:
Acct#: 8299200061488630
Bcn: 30251931263
----------------------------------------------------------------------k spoke to: leah

**

Cr#:
Acct#: 8299200061488630
Bcn:
----------------------------------------------------------------------k spoke to: william andrus Jr

**

Cr#:
CR Ticket #CR092063728
Acct#:
Bcn: 5704841521 . sorry something went wrong please try again later, error500 / xfinity tv / initializing,
----------------------------------------------------------------------k spoke to: edward

** ** internet activation, ran itg, sent signals, config wifi, checked dial tone, issue resolved, eoc

Cr#:
CR Ticket #CR092066413
Acct#: 8993210840349044
Bcn: 3306921400

wifi name: reese
password: reese2007
----------------------------------------------------------------------k spoke to: heather ross

** account reinstatement, account is under ie, transfer to internet essentials, eoc

Cr#:
Acct#: 8773102400157535
Bcn: 9783901122

moved and need the service reinstate /
----------------------------------------------------------------------k spoke to: cindy / lyn

** ** internet activation, ran itg, sent signals, config wifi, checked dial tone, issue resolved,cable box activation, cx is unresponsive, call got dropped, eoc

Cr#:
CR Ticket #CR092070284
Acct#: 8993210870009112
Bcn: 3304295094 /

wifi : ripp
password: 1976vtwin / cable xfinity tv
----------------------------------------------------------------------k spoke to: robert cutler

** cx won't continue with transferring the service , educ the cx that we cannot cancel service order, educ cx that there is a waitingtime to talk with cx solution, cx agreed, eoc

Cr#:
Acct#:
Bcn: 9786015171

585 Main St Ap 406 /

5 warden st /
----------------------------------------------------------------------k spoke to: ronald

** cx is having a hard time with connecting the wirings since he is senior citizen, cx refused ts, ran itg to route to tech , set tech app, cx agreed, eoc

Cr#:
Acct#: 8773405020690011
Bcn: 4752096047
----------------------------------------------------------------------k spoke to: missy

** internet activation, ran itg, sent signal, issue resolved, eoc

Cr#:
Acct#:
Bcn: 8145909411
----------------------------------------------------------------------k spoke to: jackson jaques

** internet activation, ran itg , sent signal, issue resolved, cx requested to create separate network for the guest, created separate network, issue resolved, eoc

Cr#:
Acct#: 8773102351009743
Bcn: 6178923756
Jaques Guest
Jaqueskids

Jaques Household
lifeisgoodwithmykids111516


2 tv,

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----------------------------------------------------------------------k spoke to:

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