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Callback#:8149777150
Concern: phone service//new modem//blinking yellow//ask for credit
Reso: ran itg//acsr//send signal//issue resolved
8149777150
cmac 70df7fc10b5//own modem//model sbg10
70dff7c10b5//70dff7fc10b5
CR092109849
****************************
Acct:8993110770043007
Val spoke to phyllis
Callback#:7172366098
Concern: billing//129 montth program//special program//the caller get disconnected
****************************
Val spoke to randall van epps
Acct:8773501910007398
Callback#: 8024516039
Concern:pay about billing
Reso: cold transfer to IVR payment
****************************
Val spoke to christopher
Acct:8299400441847998
Callback#:4102405664
Concern: cable is not on//old//something happen the account//someone got wrong //disconnect the service//3 weeks ago internet back//cable is off for about 3 weeks//10 times called//
xre00314//still seeing the xre00314 after sending signal//
reso: run itg//check connections//send signal//soak process
CR Ticket #CR092119080
Val spoke to
randall van epps
Acct:8773501910007398
Callback#: 8024516039
Concern:pay about billing
Reso: cold transfer to IVR payment
Reso:
****************************
Val spoke to jim//hilda vazquez
Acct:8499053540743572
Callback#: 2017375982
Concern: pay the billing//cable not yet working//working this morning//error message//diagnostic device //signal control poor//activate refresh//no available channel//black screen//no internet//flashing white//this happen this morning//theirs an outage in the area
Reso: ran itg//get the customer's contact number for the outage notifications
CR092122414
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